To fulfill the core objectives of this role, the position is responsible for executing key responsibilities aligned with organizational goals. The ideal candidate will possess a minimum of five years of relevant experience, a strong academic background in a related field, and proficiency in industry-standard tools and methodologies. Additional requirements include exceptional communication skills, the ability to collaborate effectively within cross-functional teams, and a commitment to maintaining high standards of professionalism and ethical conduct. The selected individual will oversee critical projects, drive innovation, and ensure seamless operational execution while adhering to established policies and procedures.
The successful candidate will be tasked with uncovering new business prospects and expanding the company’s reach across all Branch Banking regions. Additionally, they will collaborate in securing strategic partnerships that generate valuable opportunities within branches while delivering administrative support to headquarters operations.
Oversee and manage day-to-day operations to ensure seamless workflow efficiency and adherence to organizational standards. Develop and implement strategic initiatives that drive productivity, innovation, and continuous improvement across all functional areas. Lead cross-functional teams, fostering collaboration and accountability to achieve key performance indicators and business objectives. Monitor performance metrics, analyze trends, and present actionable insights to senior leadership to inform data-driven decision-making. Maintain compliance with industry regulations, internal policies, and best practices to mitigate risks and uphold operational integrity. Cultivate a high-performance culture by mentoring employees, recognizing achievements, and promoting professional development opportunities.
We are seeking a dynamic and results-driven individual to join our team in the capacity of Business Development. The ideal candidate will be responsible for identifying and pursuing new business opportunities, including strategic partnerships, client acquisitions, and market expansion initiatives. Key responsibilities involve conducting thorough market research, analyzing industry trends, and developing innovative strategies to enhance revenue streams. Additionally, the role requires strong interpersonal skills to cultivate relationships with potential clients, negotiate agreements, and collaborate effectively with internal teams. Proficiency in CRM software and data analysis tools is essential, along with a proven track record of achieving sales targets and driving business growth. A bachelor’s degree in business, marketing, or a related field is required, and prior experience in a business development role is highly preferred.
We oversee ongoing performance metrics and generate detailed reports to ensure transparency and accountability. This involves tracking key indicators, compiling data into coherent summaries, and presenting findings to stakeholders to support informed decision-making. Our responsibilities include maintaining accurate records, analyzing trends, and delivering timely updates to meet organizational needs.
Market Intelligence professionals play a pivotal role in analyzing industry trends, competitive landscapes, and customer behavior to inform strategic business decisions. They collect, process, and interpret data from diverse sources, including market research reports, customer feedback, and competitive benchmarks, to identify emerging opportunities and potential threats. Key responsibilities involve developing actionable insights, forecasting market shifts, and presenting findings through clear, data-driven reports and presentations. Proficiency in analytical tools and methodologies, such as statistical modeling and trend analysis, is essential, along with strong communication skills to convey complex information effectively. Candidates should possess a degree in business, economics, or a related field, coupled with experience in data analysis, market research, or a relevant industry. The role demands adaptability to evolving market conditions and the ability to collaborate across departments to drive informed decision-making.
The position is responsible for overseeing risk management strategies and ensuring adherence to regulatory compliance standards. Key responsibilities include identifying potential risks, developing mitigation plans, and monitoring ongoing compliance with applicable laws and internal policies. The role requires strong analytical skills, attention to detail, and the ability to interpret complex regulations. Additionally, the individual must collaborate with cross-functional teams to implement effective controls and foster a culture of compliance within the organization. Proficiency in risk assessment tools and a deep understanding of industry-specific regulations are essential qualifications for this role.
Dynamic professionals with a keen eye for identifying emerging market opportunities and cultivating strategic partnerships are sought for Business Development roles. Candidates must demonstrate a track record of driving revenue growth through innovative strategies, strong interpersonal skills, and the ability to negotiate advantageous deals. Responsibilities include expanding market reach, establishing key client relationships, and analyzing industry trends to uncover new business prospects. Proficiency in CRM tools, data-driven decision-making, and exceptional communication abilities are essential. A bachelor’s degree in business, marketing, or a related field, along with 3–5 years of relevant experience, is required.
By driving the adoption of new offerings and product improvements, you will contribute to the expansion of profitability for both current and prospective client partnerships.
To proactively promote and expand Branch Banking and Partnership products, engage with both current and potential clients at the branch location.
Regularly perform comprehensive market research and competitor evaluations to uncover emerging business prospects.
Oversee critical account relationships by strategically leveraging their available spending capacity, primarily through the cross-selling of at least five distinct product offerings.
To stay fully informed about the business plans, financial projections, and support requirements of the branch’s customers, a thorough and current understanding must be maintained.
The role entails overseeing ongoing activities and compiling detailed documentation to ensure transparency and accountability. This includes tracking progress, analyzing performance metrics, and generating comprehensive reports to inform decision-making processes. Strong attention to detail and proficiency in data interpretation are essential to accurately convey findings and support strategic initiatives.
Monitor the performance of Branch Banking and partnerships to ensure that they operate according the agreed lending terms.
Deliver regular performance reports on Branch Banking operations and strategic partnerships to management, enabling informed decision-making.
Prepare comprehensive call reports for all facilities on a consistent basis to strengthen our Monitoring & Evaluation processes.
Market Intelligence
Assess the training and development requirements of microfinance partners and suggest appropriate support initiatives to address identified gaps.
Offer expert technical guidance and training to branches and partners to address areas necessitating enhancement.
The position requires diligent oversight of risk management and regulatory compliance to ensure adherence to internal policies and external mandates. Key responsibilities include identifying potential risks, implementing mitigation strategies, monitoring compliance performance, and reporting findings to senior leadership. The role demands a strong understanding of regulatory frameworks, meticulous attention to detail, and the ability to communicate complex requirements clearly. Candidates must possess relevant experience in risk assessment, compliance auditing, or a related field, along with proficiency in compliance tools and methodologies. A proactive approach to problem-solving and the capacity to work collaboratively with cross-functional teams are essential.
All customers onboarded to the bank must fully comply with the established minimum criteria and undergo thorough screening in accordance with the Bank’s Anti-Money Laundering (AML), Counter-Terrorism Financing (CFT), and Customer Protection Framework (CPF) guidelines, with any suspicious accounts promptly escalated for further review.
Continuously monitor customer transactions in the context of the profile of the customer and properly document the background and purpose of all complex, unusual, large transactions, and all unusual patterns of transactions, which have no apparent economic or visible lawful purpose.
Ensure that customer accounts are suitable for purpose e.g. avoid opening children’s accounts for normal day to day transactions as opposed to opening a current account.
Before onboarding a new customer, verify that the prospective client has undergone proper screening, the account opening form has been fully completed as required, and all necessary documentation—consistent with the account opening policy—has been obtained.
Verify the authenticity of customers, the documents submitted for account opening, and all transactions executed throughout the customer’s interaction with the organization.
To ensure accuracy and compliance, verify that every transaction form is completed in full and thoroughly reviewed. If any information provided appears unreasonable or inconsistent, promptly raise a suspicious transaction report in accordance with established procedures, clearly documenting the rationale behind the suspicion.
Duties include promptly notifying the MRO of any irregular or potentially suspicious transactions or activities observed within customer accounts. All inconsistencies, suspicious account behaviors, or attempted transactions must be thoroughly examined and reported to compliance without delay, with a well-defined rationale for suspicion.
Identify high-risk accounts, including Politically Exposed Persons (Peps), both during the account opening process and throughout transaction execution, accounting for the evolving nature of these risks. Escalate the details of any identified high-risk customers or Peps/PEP-related individuals to senior management for approval. Verify that these accounts possess all necessary documentation, such as current annual Enhanced Due Diligence (EDD) reports, are appropriately flagged as high risk in the system, and include clear justification for the high-risk rating assigned.
Review customer profiles within the portfolio and promptly determine which require updates to maintain accurate and current information. Verify that all modifications are implemented in the system and reflect the most recent changes.
Gather and document Ultimate Beneficial Owner (UBO) information during the account onboarding process and maintain its accuracy throughout the customer lifecycle within both Anti-Money Laundering Databases (AIDS) and core banking systems.
Ensure the system captures accurate and comprehensive data while properly categorizing customers according to bank policy—high, medium, or low risk—and maintain timely KYC updates for all client risk categories in compliance with regulatory mandates.
Ensure transactions are complete with all necessary details and supporting documentation, including required authorizations. If any information appears unreasonable, promptly file a suspicious transaction report according to established procedures, clearly stating the reasons for suspicion.
The incumbent is responsible for exercising independent judgment to make critical decisions that significantly impact operational outcomes and strategic direction. This role requires the ability to assess complex situations, evaluate risks, and determine optimal courses of action while adhering to organizational policies and objectives. Key responsibilities include analyzing data, consulting stakeholders, and resolving issues to ensure efficient and effective decision-making processes across all levels of the organization.
The Regional Manager regularly visits clients to evaluate business needs, assess assets and securities held or offered, and gather relevant financial documentation. This enables them to submit client borrowing requests and provide recommendations for review and approval by authorized authorities.
The Regional Manager is responsible for performing comprehensive reviews and renewals of existing portfolio-managed relationships for banking facilities and any associated banking service requirements. Additionally, they are tasked with formulating and presenting recommendations for consideration by the relevant approving authorities.
Processing ad-hoc, additional, or new requests, as well as excesses within the managed portfolio, involves evaluating these submissions and formulating strategic recommendations for review and approval by designated authorities.
Hold a relevant academic qualification in a pertinent field of study.
A relevant business discipline, such as business administration or finance, is required, with at least a university degree or equivalent qualification.
A master’s degree is considered an additional asset for this role.
We seek a candidate with proven professional experience and a strong track record of success in relevant roles. The ideal applicant will have held positions that required specialized skills and demonstrated expertise in key operational areas. Prior employment should reflect the ability to deliver measurable results while adhering to industry standards and best practices. Applicants are expected to showcase hands-on experience in roles that align closely with the demands of this position, including project management, strategic planning, or a specialized technical function. A minimum of [X] years in a similar capacity is typically required, though exceptional candidates with transferable skills may be considered.
A minimum of five years of experience in a Branch Manager role within a large branch is required, with additional preference given to candidates possessing prior experience as a Sales Manager or Team Leader.
Proven track record as a Regional Manager spanning a minimum of two years.
Currently employed within the financial sector is a prerequisite for this position.
Proficiency in Business Banking and SME products, services, and processes, complemented by practical experience in retail banking branch operations, is required.
We seek a highly motivated professional with expertise in [specific skills or area of expertise, if mentioned], backed by a proven track record of delivering results in a dynamic environment. The ideal candidate will demonstrate strong analytical abilities, exceptional problem-solving skills, and the capacity to manage multiple priorities efficiently. Proficiency in [specific tools, software, or methodologies] is essential, along with the ability to communicate complex ideas clearly and collaborate effectively across teams. A commitment to continuous learning and adaptability to evolving industry trends is equally important. This role requires meticulous attention to detail and the drive to uphold high standards of quality in all deliverables.
Excellent verbal and written communication abilities, coupled with strong interpersonal competencies, are essential for this role.
Strong proficiency in delivering engaging and persuasive business presentations is essential.
Proficient in financial analysis with a keen ability to interpret and evaluate financial data effectively.
Proven ability to diagnose issues efficiently and implement effective solutions with sound judgment and critical thinking.
Proficient in areas including credit management, legal frameworks pertaining to conveyancing, and lending practices.
Proficient in banking operations and regulatory frameworks, including Banking Law.
Possess comprehensive knowledge of the Banking Act, CBK prudential guidelines, and credit policies, ensuring compliance and informed decision-making in all banking operations.
Proven ability to negotiate effectively and cultivate strategic professional relationships through adept networking.
Achieved consistent success in driving business growth and expanding market reach through strategic business development initiatives.
Exceptional aptitude for innovative and creative problem-solving is essential.
Obtain a relevant professional certification to validate your expertise and enhance career prospects in the field. This credential demonstrates mastery of essential skills and knowledge, ensuring alignment with industry standards and best practices. Employers value certified professionals for their specialized training, commitment to continuous learning, and demonstrated competency through rigorous examination or assessment. Maintain the certification by fulfilling ongoing education or recertification requirements to stay current with evolving industry trends and technological advancements.
Diploma in Banking – AKIB (added advantage)
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
5 years
