Are you driven by the mission to foster financial stability while uplifting off-grid communities through renewable energy solutions? Our client, a pioneering solar energy enterprise, is seeking a motivated Debt Collections intern to become an integral part of their energetic team, where you will contribute significantly to optimizing credit recovery processes for their PAGO solar systems.
Manages day-to-day operations to ensure smooth workflow and adherence to established procedures. Oversees project execution, monitors progress, and implements necessary adjustments to meet deadlines and objectives. Collaborates with cross-functional teams to align efforts, resolve challenges, and drive collective success. Develops and maintains documentation, policies, and systems to enhance efficiency and accountability. Conducts performance evaluations and provides coaching to team members to foster professional growth and productivity.
Oversee and administer a portfolio of delinquent accounts to secure prompt recovery of outstanding payments.
Develop and implement robust recovery strategies in strict accordance with the Company’s PAGO credit policy to ensure alignment with financial objectives.
Facilitate discussions to establish customized payment arrangements, final settlement dates, and agreeable compromise terms with clients.
Handle customer inquiries, complaints, and conflicts with professionalism and efficiency.
Facilitate communication between the sales and technical departments to resolve account-related inquiries and escalate unresolved technical challenges as needed.
Recommends the repossession of the Company’s systems in instances of default, once all available recovery avenues have been exhausted.
Proactively detect and escalate instances of delinquent accounts, customer fatalities, or cases of customer incapacitation to the Finance Manager for appropriate follow-up action.
Monitor daily collection performance metrics and compile monthly portfolio performance reports ensuring accurate tracking and analysis of financial data.
Maintain precise records and provide prompt updates regarding customer payment statuses at all times.
Assist in meeting the monthly collection targets established by the supervisor.
Ability to manage multiple projects simultaneously while maintaining strict adherence to deadlines and ensuring high-quality deliverables. Proficiency in operating standard business software, including but not limited to project management platforms, spreadsheet applications, and communication tools. Excellent written and verbal communication skills to effectively liaise with stakeholders across various departments. Minimum of three years of relevant professional experience in a similar role, supported by a track record of consistent performance. Adept at problem-solving and analytical decision-making to navigate complex challenges efficiently. Bachelor’s degree in a related field, or equivalent practical experience, required for consideration.
A degree in finance, credit management, business administration, or a closely related business discipline is required.
A strong command of the MS Office Suite, with a particular emphasis on Excel, is required.
Proficiency in mobile money platforms and familiarity with PAGO repayment models are advantageous.
Skilled in fostering productive discussions and building strong professional relationships, with a keen ability to navigate complex conversations and achieve mutually beneficial outcomes.
Demonstrates exceptional emotional intelligence and maintains a consistently professional demeanor while interacting with clients.
Possesses exceptional aptitude for resolving complex issues and making well-informed, strategic decisions.
Must demonstrate the capacity to work autonomously while consistently achieving established goals with minimal oversight.
Meticulous attention to detail is required, along with strong proficiency in maintaining accurate records and producing comprehensive reports.
A collaborative professional who demonstrates initiative and perseverance, fostering a positive and adaptable work environment.
Qualifications
BA/BSc/HND , Diploma
