The Assistant General Manager for the Tours Division provides strategic operational leadership, focusing on optimizing day-to-day performance while advancing long-term growth, efficiency, profitability, and sustainable scalability. As the key operational pillar within the department, this position guarantees smooth and consistent execution across key functions, including inquiries, quotations, reservations, cost management, resource allocations, supplier partnerships, and client relations.
The preferred candidate demonstrates a strong commercial acumen, a structured approach to operations, and the resilience to drive performance. In close collaboration with the General Manager, the Assistant General Manager assumes complete accountability for departmental organization, team effectiveness, adherence to CRM protocols, enhancement of costing tools, and implementation of strategic service recovery initiatives.
Oversee and execute primary duties encompassing strategic planning, operational oversight, and team leadership to ensure organizational objectives are met efficiently and effectively. Develop, implement, and monitor policies, procedures, and performance metrics to enhance productivity, quality, and compliance with industry standards and regulatory requirements. Collaborate with cross-functional teams to align departmental goals with broader company initiatives, fostering a culture of accountability, innovation, and continuous improvement. Serve as a liaison between senior management and employees, facilitating transparent communication and addressing operational challenges to drive sustainable growth and profitability. Additionally, identify and mitigate risks, allocate resources optimally, and champion initiatives that support talent development, employee engagement, and workplace culture enhancement.
Department leadership and operational oversight entail guiding the organization toward its strategic objectives while ensuring seamless day-to-day functionality. This role demands a keen ability to foster collaboration among teams, align departmental goals with broader company priorities, and maintain rigorous compliance with established policies and procedures. Additionally, the position requires meticulous financial management, including budget development, resource allocation, and performance tracking to optimize operational efficiency. Strong analytical skills and a commitment to continuous improvement are essential for identifying opportunities to enhance productivity and mitigate risks. The ideal candidate will possess extensive experience in leadership, a proven track record in operational strategy, and the capability to lead cross-functional initiatives with precision and adaptability.
Direct the Tours Division’s daily operational workflow, overseeing activities and ensuring seamless coordination among teams.
Ensure seamless coordination throughout the entire booking lifecycle, encompassing quotations, costing, reservations, confirmations, logistics, and documentation.
Implement a culture of operational excellence by fostering discipline, accountability, and efficiency while ensuring consistent service delivery across all operational teams.
Serve as the main operational escalation resource for intricate travel schedules, resolution of service issues, and critical client inquiries.
Evaluate and enhance departmental workflows, task allocations, and structures on an ongoing basis to drive continuous improvement.
We are seeking a dynamic leader to oversee team operations and cultivate leadership capabilities within our organization. The ideal candidate will guide and develop teams, fostering an environment that encourages growth, collaboration, and high performance. Responsibilities include mentoring team members, setting clear goals, and implementing strategies to enhance productivity and engagement. Additionally, this role requires strong interpersonal skills to inspire and motivate teams while addressing challenges proactively. Candidates must demonstrate experience in team leadership, conflict resolution, and talent development, ensuring alignment with organizational objectives.
Oversee, guide, mentor, and enhance the skills and expertise of the travel consulting and operational support teams.
Effectively distribute workloads while closely monitoring team productivity, ensuring accuracy and timely completion of quotation turnaround times.
Build a high-performance culture rooted in excellence, client-centric responsiveness, and a keen commercial perspective.
Assess performance and training deficiencies; develop and execute ongoing learning and development programs to address identified gaps.
Strengthen operational resilience by implementing cross-training initiatives and ensuring strict adherence to established Standard Operating Procedures (SOPs) to reduce reliance on any single team member.
A dynamic role in overseeing tour operations and driving commercial execution, this position demands strategic oversight to ensure seamless delivery of travel experiences while maximizing revenue potential. Responsibilities include coordinating logistics, managing vendor relationships, and implementing innovative sales strategies to enhance customer satisfaction and market competitiveness. The ideal candidate will possess strong analytical skills, a results-driven mindset, and proficiency in travel industry trends to optimize operational efficiency and profitability. Experience in tour management or commercial planning, coupled with exceptional communication abilities, is essential for success in this multifaceted position.
Responsible for managing the entire process encompassing the design, budgeting, validation, and implementation of both domestic and international tour itineraries.
Responsible for overseeing exclusive, high-stakes bookings, including VIP, corporate, MICE (Meetings, Incentives, Conferences, Exhibitions), and highly sensitive reservations with precision and discretion.
Ensure flawless precision in itineraries, costings, service vouchers, supplier contracts, and field documentation.
Oversee profit margins and commercial feasibility for all proposals and active movements.
Ensure all trip files are closed and financially reconciled in a timely manner following execution.
The CRM and Costing Tool Management role involves overseeing the administration, optimization, and strategic utilization of customer relationship management systems and costing tools to enhance operational efficiency and financial accuracy. Responsibilities include maintaining data integrity, generating performance reports, and ensuring seamless integration with other business systems. Candidates must possess proficiency in CRM platforms, analytical skills for cost analysis, and the ability to collaborate across departments to align tool functionality with organizational objectives. Experience with data management, process improvement, and a strong understanding of financial principles are essential requirements for this position.
Responsibilities include overseeing the deployment, management, and optimization of the company’s CRM system and central costing tools across the division.
Maintain rigorous data management standards to ensure precise logging of all inquiries, quotes, follow-ups, client preferences, and supplier interactions.
Regularly evaluate system utilization to guarantee the team consistently employs technology for pricing, margin management, and automated processes.
Work closely with IT teams, external system vendors, and internal stakeholders to enhance templates, reporting functionalities, and overall system capabilities.
Utilize data analytics—including conversion trends, pipeline movement, and turnaround times—to pinpoint operational inefficiencies and monitor team performance.
We provide dedicated assistance to enhance sales conversion rates and drive business development initiatives. This role involves collaborating closely with sales and marketing teams to identify opportunities for growth, refine sales strategies, and implement targeted campaigns to maximize revenue generation. Key responsibilities include analyzing market trends, tracking performance metrics, and supporting the development of client acquisition and retention plans. Ideal candidates should possess strong analytical skills, a results-driven mindset, and a proven track record in sales or business development within a fast-paced environment. Additionally, excellent communication and negotiation abilities are essential to foster client relationships and close deals effectively.
Collaborate closely with the sales and consulting teams to enhance the efficiency of converting quotes into confirmed bookings.
Engage proactively in critical client discussions, refine proposals to enhance their value, and oversee strategic account management to ensure client satisfaction and retention.
Assume full accountability for high-level, strategic, or enterprise-wide inquiries, managing them from the initial pipeline stage through to meticulous execution.
Collaborate with the Sales and Marketing teams to uncover market gaps, emerging travel segments, and potential avenues for revenue enhancement.
As a key member of the team, you will play a crucial role in driving strategic growth and ensuring the scalability of our initiatives. Your expertise will be instrumental in aligning projects with long-term business objectives while fostering innovation to support sustainable expansion. Responsibilities include analyzing market trends, identifying opportunities for optimization, and implementing scalable solutions to enhance operational efficiency. Additionally, you will collaborate with cross-functional teams to develop and execute strategies that drive measurable impact and prepare the organization for future challenges.
Assist the General Manager in implementing the department’s overarching strategic direction, achieving revenue targets, and advancing the growth roadmap.
Spearhead strategic process-improvement initiatives aimed at eradicating operational inefficiencies and enhancing overall profitability.
Engage actively in collaborative forecasting initiatives, budgetary planning processes, and strategic growth discussions within the department.
Develop resilient, automated, and scalable operational frameworks designed to efficiently manage significant seasonal fluctuations in volume.
We are currently seeking a dynamic professional to lead our Product Development & Innovation initiatives, driving strategic growth through the creation and refinement of cutting-edge products. The ideal candidate will possess a proven track record in product lifecycle management, with expertise in identifying market trends, conducting thorough consumer research, and translating insights into actionable product strategies. Strong analytical skills, coupled with a deep understanding of industry best practices, are essential to innovate and enhance our product portfolio. Responsibilities include collaborating with cross-functional teams to align product development with business objectives, overseeing the entire product development process from ideation to launch, and ensuring seamless execution while maintaining high standards of quality and performance.
Develop and enhance the tour product portfolio through ongoing innovation, diversification, and modernization efforts.
Guide the team in crafting itineraries that are rich in experiential and destination-based elements, ensuring they are uniquely tailored to meet the diverse needs of different traveler demographics.
Drive forward innovation in route planning, seasonal travel packages, niche interest travel, and premium/luxury experiences.
Regularly assess product offerings against the shifting demands of global travelers and competitive market benchmarks to ensure alignment with current trends.
Supplier Management & Contract Optimization involves strategically overseeing vendor relationships to enhance efficiency, reduce costs, and mitigate risks. This role requires meticulous negotiation skills to secure favorable terms, rigorous performance monitoring to ensure compliance, and proactive contract renewal or termination as needed. Candidates must demonstrate expertise in procurement best practices, strong analytical abilities to assess supplier performance and market trends, and exceptional stakeholder management to align with cross-functional teams. Responsibilities include conducting regular supplier evaluations, identifying cost-saving opportunities, and implementing process improvements to optimize the supply chain and drive organizational value.
Develop and maintain valuable strategic partnerships with essential suppliers, including hotels, transportation providers, local guides, and additional service providers.
Collaborate with commercial teams to finalize negotiations, ensuring favorable pricing, enhanced terms, exclusive benefits, and adaptable cancellation arrangements.
Monitor supplier performance to ensure compliance with established service level agreements (SLAs), taking corrective measures or transitioning vendors as required.
Ensuring adherence to quality standards and regulatory requirements, this role involves meticulous oversight of processes, products, and documentation to mitigate risks and uphold organizational integrity. The position demands a keen attention to detail, proficiency in compliance frameworks, and the ability to conduct thorough audits, inspections, and corrective actions. Candidates must possess strong analytical skills, familiarity with industry-specific regulations, and experience in quality management systems. Responsibilities include maintaining accurate records, identifying non-conformities, and collaborating with cross-functional teams to implement continuous improvement initiatives and ensure full compliance with applicable laws and standards.
Ensure full compliance with established company standard operating procedures, margin protocols, internal approval thresholds, and documentation requirements.
To establish robust preventative quality control measures aimed at reducing operational discrepancies, pricing inaccuracies, and client dissatisfaction.
Oversee and sustain structured operational reports, ensure financial audit preparedness, and implement robust risk-management protocols.
During peak travel seasons and high-occupancy periods, maintain seamless operations and uphold exceptional service standards.
We gather, analyze, and interpret market data to assess industry trends, competitive dynamics, and emerging opportunities. This role involves conducting thorough competitor benchmarking, evaluating market share, and identifying strategic gaps to inform decision-making. Key responsibilities include producing detailed reports on market conditions, assessing the competitive landscape, and delivering actionable insights to guide business strategies. Proficiency in data analysis tools, strong analytical skills, and the ability to translate complex findings into clear recommendations are essential. A background in market research, business intelligence, or a related field is preferred.
Monitor evolving destination trends, analyze competitor pricing structures, assess shifts in traveler behaviors, and stay informed about global industry regulations to ensure strategic insights and informed decision-making.
Deliver insightful, well-organized feedback and actionable, data-backed recommendations to Senior Management to support strategic decisions on market changes.
To ensure continued market leadership, promptly adjust product positioning and operational strategies to sustain a competitive advantage.
Bachelor’s degree in Computer Science, Information Technology, or a related field required. Minimum of 5 years of hands-on experience in software development, with proficiency in multiple programming languages such as Java, Python, or C++. Strong understanding of database management systems and cloud computing platforms is essential. Experience with Agile methodologies and version control systems like Git is a must. Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment are critical.
A bachelor’s degree in Hospitality, Tourism Management, Business Administration, or a related discipline is required; a master’s degree or relevant certifications are advantageous.
A minimum of eight years of progressive experience in tour operations, outbound/inbound travel management, or Destination Management Company (DMC) operations is required, including at least three years in a senior supervisory or managerial role.
Technical Proficiency: In-depth expertise with tour-costing software, leading CRM systems, travel booking platforms, and Global Distribution Systems (GDS) or comparable inbound technologies.
Commercial Acumen: Demonstrated expertise in overseeing departmental profit-and-loss components, enhancing margins, and executing extensive budgetary planning.
Applicants must demonstrate proficiency in critical competencies, including analytical thinking, effective communication, and problem-solving abilities. Strong leadership skills are essential for guiding teams and driving project success. Familiarity with industry-specific tools and methodologies is required to meet performance standards. The role demands adaptability in dynamic environments and the capacity to manage multiple priorities efficiently. Collaboration and interpersonal skills are vital for fostering productive working relationships. Additionally, a commitment to continuous learning and professional development is necessary to stay aligned with evolving business needs.
Proven leadership skills, demonstrated through successfully expanding high-performing operational teams.
Strong proficiency in organization, logistics management, and workflow optimization is essential.
Exceptional proficiency in negotiating and cultivating strong, sustainable partnerships with international clients and suppliers is required.
Ability to analyze data and extract meaningful insights, leveraging them to enhance conversion performance.
Maintains composure in high-pressure situations and demonstrates exceptional abilities in crisis management and service recovery.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
8 years
