The primary objective of this role is to oversee and execute tasks essential to the position, ensuring alignment with organizational goals and objectives. Responsibilities include managing key projects, coordinating team efforts, and maintaining high standards of performance across all duties. The ideal candidate will possess strong analytical skills, relevant experience in the field, and the ability to communicate effectively with stakeholders at all levels. Additionally, this individual will be responsible for driving innovation, optimizing processes, and contributing to the overall success of the team.
To conduct regular channel visits with the objective of enhancing retailer awareness and improving SIM and Float performance, while ensuring optimal visibility and merchandising standards at points of purchase for SOS and Trash agents.
Oversee and execute a wide array of critical duties encompassing operational management, strategic planning, and team leadership to ensure organizational success. Provide direction and guidance to cross-functional teams, fostering collaboration and driving performance excellence. Monitor key performance indicators (KPIs) and implement data-driven solutions to optimize workflows and enhance productivity. Develop and maintain robust policies, procedures, and systems to uphold compliance with industry standards and regulatory requirements. Serve as a liaison between senior leadership and department heads to align objectives and facilitate seamless communication. Conduct regular assessments to identify opportunities for improvement and implement innovative strategies to address challenges proactively. Ensure the efficient allocation of resources while balancing cost-effectiveness and quality outcomes. Lead initiatives to cultivate a positive organizational culture, promoting employee engagement and professional development.
SSO & Agent Recruitment & Mapping – Oversee the strategic identification and recruitment of Agents, with a focus on mobile money outlets and high-traffic retail stores.
Consistently maintain call rates by conducting regular visits to SOS and Agents as per the established route plans (beat plans).
Provide the necessary transaction tools at SSO and agent outlets. Additionally, conduct training sessions for SOS and Trash Agents to ensure they understand and can execute the required processes effectively.
AML training and development initiatives involve educating agents on Anti-Money Laundering (AML) protocols and instructing them on the Know Your Customer (KYC) process, specifically in alignment with SIM REG requirements.
Ensure sufficient stock availability by actively monitoring and managing float and stock levels, while strictly enforcing the 1.5x stock rule for agents. Verify that Sales Support Officers (SOS) maintain adequate inventory of SIM cards to support seamless new registrations and activation processes.
Merchandising professionals will establish and uphold merchandising standards by ensuring the availability of essential merchandising materials at SOS and Agent outlets.
Qualifications:
Candidates must possess a relevant academic background and professional experience. A degree in a related field is essential, with additional credentials or certifications strongly preferred. Professional experience should align closely with the role’s demands, and proficiency in key competencies is required. Strong analytical, communication, and problem-solving skills are critical for success in this position.
A Bachelor’s Degree or Diploma in Business, Marketing, or a related discipline is required.
Demonstrated success in van sales or an equivalent sales position is essential.
Holders of a current and valid driver’s license are required for this position.
Experience
With a minimum of one year of hands-on experience in sales and distribution within the Fast-Moving Consumer Goods (FMCG) or telecommunications (Telcos) sectors, you are well-prepared for this role.
As a dynamic professional in this role, you will demonstrate proficiency in a range of core competencies that align with the position’s requirements and responsibilities. These include strong analytical and problem-solving skills, exceptional communication abilities, and a keen attention to detail. You will be expected to manage multiple projects simultaneously, prioritize tasks effectively, and collaborate seamlessly with cross-functional teams to achieve organizational objectives. Technical expertise in relevant tools or systems is also essential, along with the capacity to adapt to evolving industry trends and challenges. Additionally, leadership qualities and a proactive approach to continuous improvement will be key drivers of your success in this position.
Demonstrating an unwavering commitment to customer satisfaction, we seek a dedicated professional who prioritizes delivering exceptional service and resolving inquiries with efficiency and professionalism. The ideal candidate will actively listen to customer needs, address concerns promptly, and ensure a seamless experience at every touchpoint. Strong interpersonal skills, patience, and a proactive approach to problem-solving are essential, along with the ability to maintain composure under pressure and adapt to evolving situations. Prior experience in customer service or a related field is preferred, though not mandatory for motivated individuals eager to develop in this role.
Demonstrated ability to persuade, influence stakeholders, and negotiate effectively to achieve mutually beneficial outcomes is essential. This role requires a strong aptitude for cultivating relationships, resolving conflicts, and driving consensus among diverse parties. Candidates must exhibit confidence in advocating for ideas, securing agreements, and addressing objections with tact and professionalism.
Forge strategic alliances and cultivate robust professional relationships to enhance collaboration opportunities. Engage with stakeholders across diverse sectors to establish mutually beneficial partnerships that drive growth and innovation. Leverage interpersonal skills to nurture connections that align with organizational objectives and foster long-term success.
Analytical Thinking
Demonstrates the capacity to dissect complex problems, identify key components, and derive logical solutions through structured reasoning and evidence-based evaluation. Requires the ability to interpret data, recognize patterns, and assess the implications of various scenarios to inform strategic decisions. Must exhibit strong problem-solving skills, attention to detail, and the ability to synthesize information from multiple sources to support conclusions and recommendations. Essential for roles necessitating precision, critical evaluation, and the formulation of data-driven insights.
Applicants who satisfy the outlined criteria are requested to submit their application letter, expected salary, and comprehensive CVs, including a daytime telephone number, to jobs1@hcsaffiliatesgroup.com, with the subject line “Activation Team Lead – Stanza.” It is essential that candidates clearly specify their location in their application.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
