To deliver exceptional service, the successful candidate will support operational efficiency and customer satisfaction by performing a range of essential duties. This role requires a proactive approach, strong problem-solving skills, and the ability to collaborate effectively within a team. Key responsibilities include maintaining accurate records, assisting with daily operations, and ensuring compliance with established policies and procedures. The ideal applicant will possess prior experience in a similar capacity, demonstrate proficiency in relevant software tools, and exhibit excellent communication abilities. Additionally, the position demands adaptability to changing priorities and a commitment to continuous improvement in service delivery.
To prioritize in-store visits aimed at enhancing retailer recognition and improving SIM and Float performance, while ensuring optimal visibility and merchandising standards are upheld at the point of purchase for SOS and Trash agents.
Oversee a comprehensive range of duties encompassing strategic planning, operational execution, and performance evaluation to ensure alignment with organizational objectives. Develop and implement policies, procedures, and initiatives aimed at enhancing productivity, efficiency, and quality across all functions. Collaborate with cross-functional teams to foster innovation, resolve challenges, and drive continuous improvement. Monitor progress through key performance indicators, data analysis, and regular reporting assessing outcomes and identify opportunities for optimization. Lead and mentor staff, providing guidance, training, and support to cultivate a high-performing and engaged workforce. Ensure compliance with industry regulations, ethical standards, and internal policies while mitigating risks and maintaining accountability.
SSO & Agent Recruitment & Mapping – Responsible for identifying and recruiting agents by focusing on mobile money outlets and high-traffic retail stores.
Regularly conduct visits to SOS and Agents in accordance with established route plans (beat plans) to ensure consistent call coverage.
Provide necessary transaction tools for SSO and agent outlets, ensuring they are fully equipped. Conduct comprehensive training sessions for SOS and Trash Agents to ensure adherence to established processes.
AML training and certification involve educating agents on anti-money laundering (AML) protocols and instructing them on the Know Your Customer (KYC) procedures as they pertain to the SIM Registration (SIM REG) framework.
Monitor and maintain stock availability while ensuring adherence to the 1.5x stock rule for agents. Verify sufficient SIM inventory for Sales Support Officers (SOS) to facilitate new registrations and activations efficiently.
Develop and uphold merchandising standards by ensuring the availability of all necessary merchandising materials at SSO and Agent outlets.
Seeking candidates with a robust academic background coupled with relevant professional experience. Ideal applicants will possess an advanced degree in a related field, complemented by hands-on experience in a professional setting. Minimum requirements include a bachelor’s degree in an applicable discipline and at least three years of practical experience in a comparable role. Proficiency in industry-specific tools and methodologies is essential, along with strong analytical and problem-solving skills. Additionally, excellent communication and teamwork abilities are critical for success in this position.
A Bachelor’s or Diploma in Business, Marketing, or a related discipline is required.
Demonstrated success in van sales or an equivalent sales position is essential for this role.
Holders of a valid driver’s license are required to fulfill the role’s responsibilities, which include operating company vehicles for various tasks.
Experience
Requires a minimum of one year of practical experience in a sales and distribution capacity within the Fast-Moving Consumer Goods (FMCG) sector or telecommunications industry.
Develops and demonstrates a thorough understanding of key skills and proficiencies essential for success in the role. Exhibits expertise in critical areas required for effective job performance. Maintains a high level of proficiency in specialized knowledge and abilities pertinent to the position. Applies relevant competencies consistently to achieve desired outcomes and meet organizational objectives. Ensures alignment with industry standards and best practices through continuous skill enhancement and professional development.
We prioritize a customer-centric approach, ensuring every interaction meets and exceeds expectations. This role involves actively listening to client needs, addressing concerns promptly, and delivering tailored solutions to enhance satisfaction. Strong interpersonal skills are essential, as is the ability to build and maintain trust-based relationships. Additionally, a commitment to understanding evolving customer demands and adapting services accordingly is required. Problem-solving abilities and a proactive mindset are key to resolving issues efficiently while maintaining high service standards.
Negotiation and persuasion abilities are essential, requiring the capacity to engage effectively with stakeholders, resolve conflicts, and secure favorable outcomes through strategic dialogue and compromise. These skills encompass the art of presenting compelling arguments, understanding opposing perspectives, and fostering mutually beneficial agreements while maintaining professional relationships. Strong adeptness in this area ensures the ability to navigate complex discussions, influence decision-making processes, and drive consensus among diverse parties.
We cultivate and nurture professional relationships while establishing strategic alliances to drive mutual growth and collaboration. This involves engaging with stakeholders, identifying opportunities for cooperation, and maintaining strong, long-lasting connections with key industry players.
Analytical thinking is essential for this role, as it requires evaluating complex information, identifying patterns, and drawing logical conclusions to solve problems efficiently. Candidates must demonstrate strong problem-solving skills, attention to detail, and the ability to interpret data accurately. This position involves assessing challenges, developing structured approaches, and making well-informed decisions based on evidence and reasoning. Proficiency in critical analysis and the capacity to break down intricate issues into manageable components are also required.
Qualified candidates who fulfill the aforementioned requirements are invited to submit their application letter, expected salary, and comprehensive CV, including a daytime contact number, via email to jobs1@hcsaffiliatesgroup.com. The subject line must include “Activation Team Lead – Stanza,” and applicants are required to specify their location in their submission.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
