.Responsibilities
To uphold adherence to customer acquisition and onboarding protocols, including Know Your Customer (KYC) procedures and customer education initiatives for top-up transactions, is essential.
Collaborates closely with the Line Manager to design, implement, and track sales strategies within the designated territory.
Monitor compliance with Service Level Agreements (SLAs) throughout the acquisition and onboarding processes.
The retrieval of equipment from customers who have not adhered to established guidelines is required.
Provide first level support with on ground trouble shooting and resolution of customer issues
Professionally handles customer escalations that require resolution beyond initial support tiers, ensuring complex or unresolved issues are addressed promptly and effectively.
Network problems must be addressed and resolved through systematic escalation procedures. This involves identifying, documenting, and prioritizing issues in accordance with established protocols. Timely communication with relevant stakeholders is essential to ensure quick resolution and minimize operational disruptions. Clear documentation of incidents, actions taken, and outcomes is required for tracking and future reference. Collaboration with technical teams may be necessary to diagnose and resolve complex network-related challenges efficiently.
Compiles data on daily target attainment to ensure accuracy and completeness.
Monitor and evaluate monthly trends across designated markets to identify patterns, shifts, or emerging opportunities. This role involves systematically analyzing data to assess performance, market dynamics, and competitive positioning, ensuring informed decision-making and strategic alignment with organizational objectives.
Create weekly review dashboards to facilitate data-driven decision-making and monitor key performance metrics efficiently.
The incumbent will be responsible for compiling and generating ad-hoc reports promptly whenever the need arises.
Track and document competitor actions and developments on an ongoing basis, providing regular updates and comprehensive analyses to inform strategic decision-making within the organization.
Deliver actionable customer insights and recommend tailored products or services that effectively address their specific needs.
Develop and implement strategic on-ground marketing initiatives, including road shows, estate storms, and mall activations, to maximize brand visibility and engagement.
Qualifications
A graduate degree or diploma in Business Administration, or an equivalent qualification, is required.
Proficiency in telecom and fixed wireless industry trends represents an additional benefit.
Seeking a candidate with at least one year of experience in outdoor sales, ideally within the telecommunications sector, though this background is not strictly required.
Commercial acumen involves a deep understanding of the competitive environment, available product offerings, pricing structures, and commission frameworks.
Proficient in technology with a strong grasp of solutions spanning 5G and Fixed Wireless Services.
The position requires a strong capacity for resilience and a proven track record of consistently achieving ambitious objectives.
Strong entrepreneurial spirit
Interested applicants should submit their materials through the designated application method. Ensure all required documents and information are included to facilitate a smooth review process. The chosen submission method will be specified in the job posting to guide you effectively.
Submit your CV to talentsourcing@sheerlogicltd.com by June 4, 2026, ensuring your preferred location is clearly specified.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
