Rivet Software & Systems LTD is looking for a dynamic and technically proficient POS and ERP Software Training/Sales Executive to contribute to our growing team.
The successful candidate must exhibit a strong enthusiasm for technology, customer training, software demonstrations, and sales initiatives. Responsibilities include instructing clients on our POS and ERP systems, delivering product showcases, assisting with system implementations, and contributing to the expansion of our customer base.
We handle a broad range of critical duties to ensure operational excellence and team success. You will oversee project execution from initiation to completion, addressing challenges with strategic problem-solving while maintaining strict adherence to deadlines. Managing cross-functional collaboration, you’ll align stakeholders with clear communication and foster a culture of accountability. Additionally, you will monitor performance metrics, recommend process improvements, and contribute to long-term planning efforts. This role requires a proactive approach, exceptional organizational skills, and the ability to adapt quickly in a fast-paced environment.
Train customers in the efficient utilization of Point of Sale (POS) and Enterprise Resource Planning (ERP) software systems, ensuring they acquire the proficiency needed to maximize system capabilities.
Deliver engaging software demonstrations, facilitate informative presentations, and lead comprehensive product walkthroughs to effectively showcase features and functionalities.
Assist with the deployment of software solutions and facilitate the integration of new users into the system.
Provide clients with guidance on setup procedures, resolve technical issues through troubleshooting, and deliver comprehensive user support services.
Cultivate and nurture enduring customer connections to foster loyalty and satisfaction.
Visit client sites for training and support
Candidates must possess a bachelor’s degree in a relevant field and a minimum of three years of professional experience in a similar role. Proficiency in industry-standard software tools and strong analytical skills are essential. Excellent communication abilities and the capacity to work both independently and collaboratively within a team are also required. Familiarity with project management principles and the ability to meet tight deadlines are highly desirable.
A diploma or degree in Business Administration, Sales & Marketing, Marketing, or Business is required for this position.
Management, Entrepreneurship, or a comparable discipline within the business domain serves as the educational foundation for this role.
Individuals enthusiastic about technology, software sales, and delivering customer training will find this opportunity compelling. A keen passion for these areas serves as a foundational requirement for success in this role.
Demonstrates exceptional verbal and written communication abilities, along with polished presentation proficiencies.
Proven ability to drive sales and cultivate strong, lasting customer relationships is essential.
Maintain a polished demeanor and exhibit a proactive, can-do mindset.
Proficient in strategic planning, analytical thinking, and problem-solving, with a keen attention to detail. Demonstrated expertise in project management, data analysis, and stakeholder communication. Strong proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint. Exceptional organizational and time-management abilities, with the capacity to handle multiple priorities efficiently. Excellent written and verbal communication skills, enabling effective collaboration across teams. Experience with CRM systems and proficiency in data visualization tools is a plus. Ability to work independently with minimal supervision while meeting deadlines.
We seek a skilled professional to deliver exceptional customer support, ensuring prompt resolution of inquiries and fostering positive customer relationships. The ideal candidate will possess strong communication skills, a patient demeanor, and the ability to troubleshoot issues efficiently. Responsibilities include responding to customer questions via phone, email, or chat, documenting interactions in our system, and escalating complex issues to senior team members when necessary. Familiarity with CRM software and prior experience in a customer-facing role are required. Additionally, the role demands multitasking in a fast-paced environment while maintaining a high level of professionalism and empathy.
Provides comprehensive technical troubleshooting to diagnose and resolve complex system, software, or hardware issues, ensuring minimal downtime and optimal performance. Identifies root causes through systematic analysis, logs examination, and collaboration with cross-functional teams. Implements effective solutions, documents troubleshooting steps, and recommends preventive measures to enhance system reliability. Requires proficiency in multiple operating systems, networking protocols, and diagnostic tools, along with strong problem-solving skills and attention to detail. Experience with ticketing systems and incident management processes is essential for tracking and escalating issues as needed.
Demonstrates expertise in driving revenue growth through strategic sales initiatives and adept negotiation tactics. Requires a proven track record of meeting and exceeding sales targets, along with strong interpersonal skills to build and maintain client relationships. Responsibilities include prospecting, lead generation, contract negotiation, and closing deals while ensuring customer satisfaction. Must possess excellent communication, analytical, and problem-solving abilities to navigate complex sales cycles and drive successful outcomes.
Effectively conveys ideas clearly and persuasively in both written and verbal formats, ensuring alignment with diverse audiences. Demonstrates strong interpersonal abilities to facilitate collaboration and foster relationships across various stakeholders. Proficient in delivering engaging presentations, adapting content and delivery style to suit different contexts and requirements. Exhibits confidence and clarity when articulating complex concepts, ensuring comprehension and impact.
Qualified candidates who meet the requirements are encouraged to submit their CV by emailing admin@risetsystems.com, ensuring the position is specified in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
0 - 1 years
