Salary: KES 70,000 Gross
About the Company
Our client is a fast-growing real estate investment and property development company focused on helping investors build wealth through affordable rental apartments and property-backed investment solutions. The company is committed to delivering high-value real estate projects, affordable housing solutions, and sustainable investment opportunities for both local and diaspora investors.
The organization operates within Nairobi’s rapidly growing property market, offering innovative apartment investment opportunities, flexible investor-focused solutions, and long-term property management support.
Job Summary
Our client is seeking a highly organized, proactive, commercially driven, and results-oriented Operations Manager to oversee daily business operations, coordinate project execution, and support business growth initiatives across the organization.
The successful candidate will play a key role in driving operational efficiency, improving customer experience, supporting marketing activities, increasing sales performance, coordinating property development projects, and contributing to overall revenue growth.
This role requires a hands-on leader with strong operational, commercial, and project coordination capabilities within a fast-paced real estate environment.
This is an urgent hire.
Role Focus Allocation:
40% Operations Management
30% Marketing & Business Development
30% Project Management
Key Responsibilities
Operations Management (40%)
Oversee day-to-day business operations to ensure efficiency across departments
Coordinate operational workflows across administration, customer service, sales support, and property management
Develop and implement operational systems, policies, and process improvement initiatives
Monitor operational KPIs and prepare performance reports for management
Ensure efficient coordination between sales, finance, project, and customer success teams
Manage relationships with contractors, suppliers, service providers, and external stakeholders
Support tenant management processes including maintenance coordination, occupancy management, and issue resolution
Ensure compliance with company operational standards, policies, and industry regulations
Drive customer satisfaction and operational excellence across all projects
Marketing & Business Development (30%)
Coordinate execution of marketing campaigns for apartment projects and investment products
Support lead generation initiatives and client acquisition activities
Work closely with the sales team to improve conversion rates and customer engagement
Assist in organizing property launches, site visits, investor meetings, and promotional events
Support digital marketing initiatives and client follow-up activities
Monitor market trends, customer feedback, and competitor activities within the real estate sector
Contribute to strategies aimed at increasing occupancy, investment uptake, and company revenue
Build and maintain strong client and investor relationships
Support deal negotiations and contribute towards closing sales opportunities
Project Management (30%)
Coordinate property development timelines and project execution schedules
Monitor project milestones and ensure timely communication between contractors, consultants, and management
Support project planning, implementation, documentation, and reporting processes
Track project deliverables, operational risks, budgets, and timelines
Ensure smooth coordination between operational teams and project stakeholders
Prepare project progress updates and management reports
Support project handover processes and operational readiness for completed developments
Ensure projects are executed within agreed timelines and operational standards
Qualifications & Requirements
Bachelor’s Degree in Business Administration, Operations Management, Marketing, Real Estate, Project Management, or related field
Minimum 4–6 years’ experience in operations management within real estate, property development, construction, or investment sectors
Strong understanding of operational processes, project coordination, and business administration
Proven ability to support sales growth, increase revenue, and contribute to closing business deals
Experience coordinating marketing or business development initiatives is highly preferred
Strong leadership and team management skills
Excellent communication, negotiation, and stakeholder management abilities
Strong analytical, organizational, and problem-solving skills
Ability to manage multiple departments and priorities effectively
Commercially aware with strong customer relationship management skills
Proficiency in Microsoft Office Suite and operational management systems
Ability to work in a fast-paced and target-driven environment
Why Join Our Client?
Opportunity to work with a rapidly growing real estate investment and development company
Exposure to affordable housing, apartment investment, and property development projects
Dynamic and collaborative work environment
Career growth opportunities within the real estate and investment sector
Opportunity to contribute directly to impactful property investment and development projects across Nairobi Metropolitan areas
Interested and qualified candidates should send their CV to: jobs@phinaconsultant.co.keSubject Line: Operations Manager ApplicationThis is an urgent hire. Applications will be reviewed on a rolling basis.Only shortlisted candidates will be contacted.
Qualifications
BA/BSc/HND
Experience Required
4 - 6 years
