The Assistant General Manager (AGM) – Tours leads the Tours Division’s day-to-day operations, fostering long-term expansion, operational excellence, financial performance, and strategic growth. In this pivotal role, the AGM maintains the division’s operational framework, guaranteeing smooth and efficient processes in handling inquiries, preparing quotations, managing reservations, controlling costs, overseeing allocations, coordinating with suppliers, and delivering exceptional client service.
The preferred candidate is a commercially oriented, systematic, and operationally resilient executive leader. In collaboration with the General Manager, the Assistant General Manager assumes complete accountability for departmental organization, team productivity, customer relationship management adherence, costing tool enhancement, and proactive service recovery strategies.
Oversee and execute a range of duties aligned with the role’s objectives, including but not limited to strategic planning, project management, and cross-functional collaboration. Ensure adherence to company policies, industry regulations, and quality standards throughout all operations. Develop and maintain detailed documentation, reports, and performance metrics to track progress and identify areas for improvement. Actively engage with stakeholders to gather feedback, address concerns, and foster productive partnerships. Monitor team productivity and efficiency, implementing corrective actions or optimizations as needed. Participate in training initiatives and professional development opportunities to stay current with industry trends and best practices.
Department leadership encompasses strategic direction and operational oversight, ensuring alignment with organizational goals while managing resources and performance metrics. This role involves directing team activities, fostering collaboration, and maintaining accountability to drive operational excellence and business growth. Responsibilities include setting departmental objectives, monitoring progress, and implementing policies to enhance productivity and efficiency. Additionally, the position requires overseeing budgets, risk management, and compliance with industry regulations to safeguard organizational integrity and sustainability.
Oversee and direct the ongoing operational workflow within the Tours Division on a daily basis.
Ensure seamless coordination throughout every stage of the booking process, including the generation of quotations, cost analysis, reservation management, confirmation issuance, logistical arrangements, and document preparation.
Establish and maintain operational discipline, ensure accountability, enhance efficiency, and uphold service consistency throughout all operational teams.
Serve as the main operational escalation resource for intricate travel arrangements, service recovery initiatives, and senior-level client issues.
Regularly assess and enhance departmental workflows, task distributions, and organizational structures to ensure maximum efficiency and effectiveness.
Experienced professionals are sought to oversee team dynamics and cultivate leadership capabilities within the organization. The role demands the ability to guide teams toward achieving strategic objectives while fostering a collaborative and high-performing work environment. Key responsibilities include coaching team members, identifying skill gaps, and implementing development programs to enhance individual and collective performance. Candidates must demonstrate a proven track record in leadership, strong interpersonal skills, and the capacity to inspire and motivate teams. Familiarity with leadership frameworks and talent development strategies is essential, along with a commitment to driving continuous improvement and innovation within the team.
Oversee, guide, and inspire the travel consulting and operational support teams to enhance their skills and performance.
Efficiently distribute tasks, ensuring diligent oversight of team performance, precision in deliverables, and timely completion of quotation processes.
Develop a results-oriented culture emphasizing excellence, client-centric responsiveness, and strategic commercial insight.
Conduct thorough assessments to pinpoint areas where performance and training fall short, then design and execute ongoing learning and development programs to address these gaps effectively.
Develop and implement strategies to reduce operational reliance on key personnel by enhancing cross-training initiatives and ensuring strict adherence to Standard Operating Procedures (SOPs).
Responsible for overseeing the development, management, and execution of tour packages and commercial strategies, ensuring alignment with business objectives while delivering exceptional customer experiences. Key duties include designing itineraries, negotiating vendor contracts, and monitoring operational performance to drive revenue growth and maintain competitive advantage. Requires proficiency in tour planning software, strong analytical skills, and a deep understanding of market trends. Additionally, collaborates with cross-functional teams to optimize product offerings and enhance operational efficiency. Ideal candidates should possess prior experience in tour operations and commercial strategy, with a proven track record in delivering profitable results.
Responsible for directing the design, budgeting, validation, and implementation of both domestic and international tour itineraries.
Responsible for overseeing premium, intricate, VIP, corporate, MICE (Meetings, Incentives, Conferences, Exhibitions), and highly sensitive reservations with a high degree of care and precision.
Ensure flawless precision in travel itineraries, cost assessments, service confirmations, supplier agreements, and all field-related paperwork.
Analyze and oversee profit margins and commercial feasibility for every proposal and active shipment to ensure optimal financial outcomes.
Ensure all trip files are closed and financially reconciled in a timely manner following execution.
The CRM & Costing Tool Management role involves overseeing and maintaining customer relationship management systems as well as costing tools to ensure accuracy, efficiency, and alignment with business objectives. Key responsibilities include configuring, updating, and troubleshooting these systems, analyzing data to identify trends, and generating reports to support strategic decision-making. Additionally, the position requires collaboration with cross-functional teams to streamline processes, implement best practices, and ensure seamless integration between systems. Proficiency in CRM platforms, costing software, and data analysis tools is essential, along with strong problem-solving skills and attention to detail.
Oversee the deployment, management, and continuous optimization of the company’s CRM and central costing tools within the division.
Maintain rigorous data management standards to meticulously document all inquiries, quotes, follow-ups, client preferences, and supplier interactions with precision.
Consistently review system utilization to confirm the team’s effective adoption of technology for pricing, margin management, and task automation.
Work alongside IT teams, system vendors, and internal stakeholders to enhance templates, reporting functionalities, and overall system capabilities.
Data analytics expertise is essential to analyze conversion trends, pipeline movement, and turnaround times, facilitating the identification of operational gaps and the monitoring of team performance.
Provides dedicated assistance in enhancing sales conversion rates and driving business development initiatives to foster growth and expand market reach.
Collaborate closely with sales and consulting teams to enhance the efficiency of the quote-to-booking conversion process.
Engage proactively in high-stakes client negotiations, the refinement of proposals, and the strategic oversight of key accounts.
Assume full accountability for high-level or strategic inquiries, shepherding them from the first stage of the pipeline to their successful and impeccable completion.
Collaborate with the Sales and Marketing teams to analyze market gaps, emerging travel segments, and potential avenues for revenue enhancement.
We are seeking a candidate to provide strategic input and drive scalable solutions that align with our long-term business objectives. The ideal professional will identify growth opportunities, optimize processes, and implement innovative strategies to enhance operational efficiency and market competitiveness. Responsibilities include analyzing market trends, leading cross-functional initiatives, and fostering collaboration to ensure sustainable expansion. Candidates must demonstrate a proven track record in strategic planning, problem-solving, and adaptability in dynamic environments.
Assist the General Manager in implementing the department’s strategic vision, achieving revenue objectives, and advancing the outlined growth initiatives.
Implement strategic process-improvement programs to eliminate operational inefficiencies and enhance profitability.
Engage actively in forecasting initiatives, budgetary preparations, and strategic expansion planning within the department to ensure alignment with organizational objectives.
Develop operational frameworks that are sustainable, automated, and scalable to effectively manage significant seasonal fluctuations in demand.
We are seeking a dynamic professional to drive product development and spearhead innovation initiatives, ensuring alignment with market needs and strategic objectives. The ideal candidate will possess a robust background in product lifecycle management, coupled with a keen eye for identifying emerging trends and translating them into viable solutions. Responsibilities include leading cross-functional teams, conducting market research, and collaborating with stakeholders to refine product concepts and bring them to fruition. Proficiency in agile methodologies, data-driven decision-making, and a track record of delivering high-impact products are essential. Additionally, strong communication skills and the ability to influence without authority are critical for fostering collaboration and driving organizational growth.
Spearhead ongoing enhancements, expansion, and innovation within the tour product portfolio to ensure its sustained growth and relevance.
Lead the development of immersive, destination-focused itineraries that cater to diverse traveler demographics, ensuring each experience is uniquely tailored and strategically designed.
Deliver pioneering advancements in itinerary design, seasonal travel packages, specialized interest-based journeys, and high-end/exclusive travel experiences.
Continuously evaluate product offerings in comparison to shifting global traveler preferences and competitive market benchmarks.
We are seeking a skilled professional to oversee supplier relationships and enhance contract terms to maximize value and efficiency. The role involves negotiating favorable agreements, monitoring supplier performance, and identifying opportunities for cost savings and process improvements. Key responsibilities include evaluating supplier capabilities, ensuring compliance with contractual obligations, and fostering collaborative partnerships to drive operational excellence. Strong analytical, communication, and negotiation skills are required, along with a proven track record in supplier management or contract optimization. Familiarity with procurement best practices and experience in a fast-paced environment are highly desirable.
Develop and maintain high-value, strategic partnerships with essential suppliers, including hotels, transportation providers, local guides, and ancillary services.
Negotiate commercially to obtain advantageous pricing, enhanced terms, favorable conditions, and adaptable cancellation provisions.
Monitor supplier performance in accordance with service level agreements (SLAs) and initiate corrective measures or vendor transitions as required.
We ensure adherence to stringent quality standards and regulatory requirements through meticulous inspection and verification processes. This role demands a keen eye for detail, strong analytical skills, and a thorough understanding of compliance protocols to mitigate risks and uphold product integrity. Key responsibilities include conducting routine audits, documenting discrepancies, and implementing corrective measures to maintain operational excellence. Collaboration with cross-functional teams is essential to align quality objectives with business goals while fostering a culture of continuous improvement. Candidates must possess relevant experience in quality assurance, familiarity with industry-specific regulations, and proficiency in data analysis tools to drive informed decision-making.
Ensure strict compliance with company standard operating procedures, margin guidelines, internal approval limits, and documentation requirements.
To establish proactive measures for quality assurance, implement systematic preventative control checks that effectively reduce operational errors, pricing inaccuracies, and client grievances.
Ensure operational reports remain organized, uphold financial audit preparedness, and enforce risk-management procedures.
Maintain seamless operations and deliver exceptional service during peak travel seasons and high-occupancy periods.
Market intelligence and competitive analysis professionals conduct in-depth research and assessments to evaluate industry trends, competitor strategies, and market dynamics. They compile and analyze data from diverse sources to identify opportunities, threats, and emerging patterns, ensuring strategic decision-making. Key responsibilities include monitoring competitor activities, tracking market shifts, and providing actionable insights to guide business planning. Proficiency in data analysis tools, strong analytical skills, and a deep understanding of market research methodologies are essential. Excellent communication abilities are required to present findings effectively to stakeholders, along with the capacity to translate complex data into clear, actionable recommendations.
Analyze emerging travel patterns, examine competitors’ pricing strategies, monitor evolving traveler preferences, and stay updated on global regulatory changes within the industry.
Deliver comprehensive, evidence-based insights and strategic recommendations to Senior Management concerning evolving market dynamics.
Rapidly adjust product positioning and operational strategies to sustain a competitive advantage in the market.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, complemented by a minimum of three years of hands-on experience in software development. Proficiency in programming languages such as Python, Java, or C++ is required, along with expertise in software testing and debugging. Strong problem-solving skills and the ability to work collaboratively in a team environment are essential. Preferred qualifications include experience with cloud platforms like AWS or Azure, as well as familiarity with Agile methodologies.
A bachelor’s degree in Hospitality, Tourism Management, Business Administration, or a related discipline is required; a master’s degree or relevant certifications are advantageous.
A minimum of eight years of progressive experience in tour operations, inbound or outbound travel management, or Destination Management Company (DMC) operations is required, including at least three years in a senior supervisory or managerial role.
Technical Proficiency: Demonstrates advanced expertise in tour-costing software, leading CRM systems, travel booking platforms, and Global Distribution Systems (GDS), or comparable inbound solutions.
Proven track record in overseeing departmental profit and loss statements, enhancing profitability through strategic margin management, and executing substantial budgetary planning.
Demonstrates proficiency in strategic thinking, analytical problem-solving, and effective communication. Exhibits strong organizational skills and the ability to manage multiple priorities efficiently. Maintains a customer-focused mindset while adhering to industry standards and compliance requirements. Shows adaptability in dynamic environments and a commitment to continuous professional development. Proven leadership experience with cross-functional team collaboration, fostering a culture of accountability and innovation.
Demonstrated excellence in leadership, paired with a proven ability to build and expand high-performing operational teams from the ground up.
Exceptional proficiency in organizing complex tasks, managing logistics efficiently, and designing streamlined workflows.
Exceptional proficiency in negotiating at a senior level and fostering robust, long-term partnerships with international clients and suppliers is essential.
An analytical mindset is required, along with the capability to derive meaningful insights from data to enhance conversion metrics.
Remains composed in high-pressure situations, demonstrating exceptional crisis management and service recovery capabilities.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
8 years
