About the Role
Executes and improves networks management; pursues opportunities for automation, cost reduction and enhanced services
Responsibilities
Infrastructure and Platform Management
Implement and administer IT Networks: LAN, WAN, network segments and Internet
Network connections are stable
Network connections comply with InfoSec policies
High availability
Install and maintain both hardware and software
Work through Country ITO (i.e. via SOPs) to manage upgrades and repairs; ensure proper CITO training
Update documentation
Identify and pursue opportunities for improvement through automation, cost reduction, or similar
Monitoring and Event Management
Design and implement monitoring, alerting, and thresholds; detect potential service disruptions
Manage network events and incidents
Determine their significance
Identify and execute the correct control action
Mitigate network events and incidents
Implement networking redundancies and backup
Service Networks Requests
Resolve Tier 2 or 3 incidents within SLAs
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Knowledge
Basic understanding of industry standards for networks management, device lifecycle
Basic Project management skills
Qualifications
BA/BSc/HND
