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Home Jobs Meru Menu Branch Operations Director

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Africa Merchant Assurance Company Limited  · Insurance

Full Time Meru
Meru
Deadline: 7 June 2026
Posted June 5, 2026

The successful candidate will spearhead revenue expansion, assemble and lead a high-performing sales team, and uphold outstanding client satisfaction standards. This pivotal leadership position offers significant visibility and directly influences the organization’s financial performance.

Oversee a comprehensive range of duties encompassing strategic planning, operational oversight, and team leadership to drive organizational success. Manage daily workflows, ensuring alignment with corporate objectives while fostering a collaborative and high-performance culture. Develop and implement policies, procedures, and best practices to enhance efficiency, compliance, and innovation across all business functions. Monitor key performance indicators, analyze trends, and provide actionable insights to senior leadership to inform data-driven decision-making. Lead cross-functional projects, coordinate resources, and facilitate seamless communication between departments to achieve targeted outcomes. Mentor and develop team members through coaching, feedback, and professional development initiatives to cultivate talent and strengthen organizational capabilities.

Drive branch sales performance beyond established targets, with particular emphasis on Non-Motor insurance offerings.

Recruit, onboard, and oversee Unit Managers, Marketing Sales Executives, Independent Agents, Bancassurance Executives, Brokers, and support staff to cultivate and sustain a high-performance team.

Develop and execute corporate strategies, marketing initiatives, and business expansion efforts at the branch level to drive growth and achieve organizational objectives.

Facilitate the expansion of our customer base while ensuring existing clients remain engaged and content with our services.

Minimum qualifications include a bachelor’s degree in a relevant field and at least five years of professional experience in the industry. Proficiency in industry-standard software and tools is required, along with strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are essential for collaborating with cross-functional teams and stakeholders. Candidates must demonstrate a proven track record of project management and the ability to meet deadlines while maintaining high standards of quality. Familiarity with regulatory compliance and best practices in the field is also necessary.

A Bachelor’s degree in Business, Marketing, Insurance, or a related discipline is required. Possession of an insurance diploma, such as those offered by INK or CII, is considered a valuable asset.

Minimum of three years’ experience in branch operations is required.

Achieved consistent success in surpassing sales goals while effectively managing and guiding teams to peak performance.

Please submit your CV and Expression of Interest via email to jobs@amaco.co.ke.

The position must be filled by June 7, 2026.

Qualifications

BA/BSc/HND , Diploma

Experience Required

3 years

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