Job Summary
To deliver strategic guidance and assistance in operational management, as well as to cultivate, sustain, and improve operational business relationships, by fulfilling predefined objectives in alignment with established SOPs.
Job Description
Job Purpose: To drive operational excellence and support organizational growth through the effective coordination and execution of [specific function, e.g., project management, sales strategies, or administrative processes], ensuring alignment with strategic objectives and fostering a high-performing team environment. This role requires a proactive approach to problem-solving, a keen attention to detail, and the ability to leverage [specific tools, skills, or methodologies, e.g., data analytics, CRM systems, or Agile frameworks] to optimize efficiency and achieve measurable outcomes. Responsibilities include overseeing [key duties, e.g., workflow optimization, team leadership, or client engagement], while maintaining compliance with industry regulations and company policies. The ideal candidate will possess [required skills/experience, e.g., X years in a similar role, proficiency in [specific software], or strong communication abilities], and demonstrate a commitment to continuous improvement and innovation in all operational practices.
By collaborating effectively within a team, you will drive outstanding business performance while executing a diverse portfolio of Trade Finance processing and servicing tasks.
Key Accountabilities
Business performance and operational execution constitute 50% of the role, encompassing the strategic implementation of business initiatives and the consistent delivery of measurable results. This key responsibility requires a proactive approach to driving efficiency, optimizing processes, and ensuring that organizational objectives are met or exceeded. Success in this area hinges on the ability to analyze performance metrics, identify areas for improvement, and implement data-driven solutions to enhance overall productivity and effectiveness.
Transactional processes involve managing and executing routine financial transactions, including invoicing, payment processing, and account reconciliations, with a strong emphasis on accuracy and efficiency to ensure compliance with financial regulations and internal policies. Responsibilities include maintaining meticulous records, verifying transaction details, and resolving discrepancies promptly, while collaborating with cross-functional teams to streamline workflows and enhance financial transparency. Strong attention to detail, proficiency in accounting software, and the ability to meet tight deadlines are essential for success in this role.
Responsible for meticulously screening, processing, and validating trade products—both through manual review and electronic systems—adhering to the established delegated matrix guidelines.
Handling documentary collections and bills for both import and export transactions is required.
Documentary Credits, commonly referred to as Letters of Credit, encompass both import and export transactions, serving as vital financial instruments in international trade to mitigate payment risks between buyers and sellers.
Guarantees comprehensive coverage for both inward and outward transactions, ensuring adherence to organizational and regulatory standards while mitigating financial risks.
Trade Loans Specialists evaluate and process trade finance transactions, ensuring compliance with regulatory standards and internal policies. They analyze creditworthiness, structure financing solutions, and mitigate risks associated with international trade. Collaborating with clients, relationship managers, and risk assessment teams, they facilitate smooth transactions while maintaining accurate documentation. Proficiency in trade finance regulations, financial analysis, and documentation is essential, along with strong communication and organizational skills to handle complex deals efficiently.
The bank processes and approves applications for various programs, including FCC, FCR, IBEX, PANGAEA, CORONA, GEMS, TPS, VPP, OCR, and SFI, as necessary.
Reviewing export and import documentation strictly adheres to the latest International Chamber of Commerce regulations and the designated trade delegation framework.
The OCR platform is utilized to upload and process Letters of Credit documents, ensuring thorough examination and completion.
Ensure that all title documents are managed in strict adherence to established bank protocols, which are governed by dual control measures.
Before finalizing documentation, conduct a thorough examination of all completed trade transactions to ensure every necessary component is accurately documented and in order.
Conducting sanctions screening and anti-money laundering (AML) checks in accordance with established sanctions policy.
Resolve inquiries and complaints promptly and accurately in strict adherence to established policy guidelines and timeframes.
Ensure that all customer instructions and contracts are recorded in TMW and processed in accordance with the agreed Service Level Agreements (SLAs).
Ensure all requests undergo appropriate authorization and signature verification while conforming to international trade regulations before processing.
Ensure that all discrepancies are identified and rectified within the stipulated Service Level Agreement (SLA) timeframe.
Daily verification of liability accounts must be conducted to confirm accuracy and consistency.
Ensure the precise collection of income according to the current or approved tariff and promptly notify the Trade front office team of any delays.
Ensure timely processing of STFC releases in accordance with established deadlines.
As needed, you will oversee reporting obligations for various stakeholders, such as Finance and Financial Intelligence (FI) teams, ensuring timely and accurate delivery of required information.
We handle transactions involving dealers as necessary, ensuring all required interactions are managed with precision and efficiency.
Daily execution and analysis of reports generated through systems such as FCC, FCR, Qlik View, and Jasper.
Daily processing of Incoming Swifts, Failed Swifts, Diaries, memos, Failed Payments, expired agreements, pending transactions, and COSTCO reports is required.
Responsibilities include tracking and addressing any reported adverse incidents related to systems or transactions until they are fully resolved.
Effective management of User Acceptance Testing (UAT) on a timely basis is essential.
Ensure the franking of trade documents as necessary to comply with established procedures and regulatory standards.
The role involves reviewing and validating transactions on the Havana and EGP platforms, specifically those associated with government-related guarantees.
Conduct a thorough examination and promptly address instances of unsuccessful automated guaranteed commission transactions.
Responsibilities include the uploading, verification, and authorization of SFI entries.
We are seeking a versatile professional to manage 20% of our service-related responsibilities, ensuring seamless operational support and client satisfaction. The ideal candidate will oversee service delivery, address client inquiries, and maintain high standards of quality and efficiency. Proficiency in service management systems, strong problem-solving skills, and excellent communication abilities are essential. Additionally, the role requires meticulous attention to detail and the capacity to work collaboratively across teams to enhance service performance.
Deliver consistently excellent service to all clients while adhering to the agreed-upon Service Level Agreements (SLAs) to ensure satisfaction and reliability.
Maintain exceptional clarity and professionalism in all communications with internal and external clients, encompassing both verbal and written formats.
Maintain accurate and timely logging of all compliments and complaints within the designated system.
Demonstrate accountability in addressing inquiries or requests, providing thoughtful suggestions, and delivering constructive resolutions through thorough investigation while safeguarding the bank’s reputation.
Operates and maintains control systems, accounting for 15% of overall responsibilities.
Ensure all activities and duties strictly adhere to regulatory obligations, the Enterprise-Wide Risk Management Framework, and ABSA’s internal policies and policy standards. Identify, assess, and mitigate risks and risk-related incidents pertinent to the position to uphold operational integrity and compliance.
Ensure compliance with the Group IT security policy and the implemented security controls when accessing the system.
Ensure strict adherence to operational risk protocols while safeguarding the well-being of our employees, customers, assets, and the organization as a whole.
Conduct snap inspections in a prompt and efficient manner.
Ensure strict compliance with the established matrix structure, verifying that all delegated tasks and responsibilities align with the specified roles and reporting lines.
Accurate and prompt updating and verification of daily activities are essential to maintain precise reporting of the department’s productivity metrics, specifically Management Information (MI).
Escalate risk issues promptly and log them on the ARMS system to ensure timely documentation and resolution.
Please ensure all handover procedures are completed prior to taking any leave, including updating the key register and submitting the handover certificate.
Creativity and Adaptability (10%) encompass assessing the capacity to embrace and drive transformation within the organization. This component evaluates the individual’s aptitude for generating novel ideas, implementing progressive changes, and adapting to evolving circumstances effectively. Furthermore, it measures their commitment to fostering a culture of continuous improvement and agility in response to dynamic challenges.
Drive innovation by questioning established methods and encouraging a culture of continuous improvement. Foster an empowering and collaborative team environment where ideas are openly shared. Facilitate the exchange of knowledge, expertise, and best practices while offering constructive feedback to enhance performance and growth.
Facilitate the adoption and successful execution of change initiatives throughout the organization to ensure seamless integration and alignment with strategic objectives.
Offer expert recommendations to the line manager to enhance efficiency and resolve challenges by leveraging an in-depth understanding of the trade value chain.
Offer comprehensive assistance to the Team Manager to foster seamless collaboration and efficiency within the Trade Finance department.
Establish and pursue personal development objectives while fulfilling all necessary requirements and actions.
Continuously seek avenues to enhance personal skills and broaden expertise.
Individual growth opportunities account for five percent of the role and involve structured programs, mentorship initiatives, and continuous learning resources to support employees in enhancing their skills and advancing their careers.
Establish personal management objectives that align with the bank’s strategic goals and your individual career aspirations.
Striving for continuous growth to enhance personal performance, recognize individual strengths, and identify opportunities for improvement.
Regularly receive and incorporate constructive input on Personal Development from your direct supervisor and additional team leaders to foster continuous growth and improvement.
Ensure that all leave requests are accurately recorded in the designated system, Workday, prior to commencing any leave.
Seasoned professionals with a minimum of five years of relevant experience in [specific field, if mentioned] are strongly encouraged to apply. Proficiency in [required skills or tools] is essential, along with the ability to [specific responsibilities or tasks]. Familiarity with [industry standards or methodologies] is highly desirable, as is a proven track record of [specific achievements or outcomes]. Candidates should possess strong analytical skills, exceptional attention to detail, and the capacity to [additional responsibilities]. A degree in [relevant field of study] or an equivalent combination of education and experience is required.
A Bachelor’s degree or Diploma in Banking is required.
Preferred Experience
Seeking a candidate with at least two years of hands-on technical experience to join our dynamic team.
Seeking a candidate with a robust understanding and practical expertise in the designated field. Candidates must demonstrate proficiency in essential technical competencies and possess strong analytical abilities to interpret complex data. Effective communication skills are required to convey insights clearly to stakeholders, while problem-solving capabilities are essential for addressing challenges proactively. Familiarity with industry-standard tools and methodologies is a prerequisite, alongside a commitment to continuous learning and professional development.
Demonstrates strong expertise in managing internal computer operating systems and relevant software applications.
Strong analytical and numerical capabilities are essential for this role. Candidates should demonstrate proficiency in interpreting data, solving complex problems, and applying quantitative reasoning to support decision-making processes.
Collaborative abilities are essential, enabling effective cooperation with colleagues across various departments to achieve shared objectives. Strong interpersonal skills facilitate productive interactions, ensuring seamless teamwork and alignment toward common goals. Proficiency in communication and adaptability enhances collaboration, fostering a positive and cohesive work environment.
Enthusiastic and diligent interpersonal skills are essential, with a strong emphasis on effective communication and collaboration.
Possess a comprehensive understanding of the products offered, including their features, benefits, specifications, and potential applications to ensure accurate representation and effective customer engagement.
Proficient in International Trade Rules and Trade Finance regulations is required.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
