JOB PURPOSE
The Clinical Services Coordinator will report directly to the Medical Director, overseeing the seamless provision of medical services throughout the hospital. This role involves streamlining clinical operations, fostering clear interdepartmental communication, and maintaining accurate documentation for physicians and consultants. Additionally, the Coordinator will provide administrative and operational support to the Medical Director, ensuring efficient coordination of hospital-wide services.
This position plays a vital role in advancing patient care, optimizing clinical workflows, fostering seamless collaboration among healthcare teams, and upholding adherence to regulatory mandates and institutional benchmarks.
The primary responsibilities encompass overseeing key operational tasks, ensuring alignment with organizational objectives, while the role demands proficiency in strategic planning, team leadership, and cross-functional collaboration. Additionally, the position requires meticulous attention to detail in performance monitoring, reporting, and compliance adherence to established policies and industry regulations. Candidates must demonstrate strong analytical capabilities, effective communication skills, and the ability to manage multiple priorities within dynamic environments. Experience in [specific industry, if applicable, e.g., finance, healthcare] and a proven track record in [specific function, e.g., project management, data analysis] are essential. Proficiency in relevant tools and software, such as [list tools, e.g., Microsoft Office Suite, SAP, CRM systems], is also required to execute responsibilities efficiently.
Clinical Operations Support professionals provide essential assistance to streamline and enhance operational processes within healthcare settings. This role involves collaborating with cross-functional teams to ensure adherence to regulatory standards, improve workflow efficiency, and support clinical trial management. Responsibilities include maintaining documentation, coordinating logistics, monitoring compliance, and facilitating communication between departments. Strong organizational, analytical, and communication skills are required, along with a deep understanding of healthcare protocols and operational best practices.
Facilitate the alignment of daily clinical operations across various departments to guarantee streamlined and uninterrupted service delivery.
Collaborate with healthcare professionals to resolve scheduling discrepancies, optimize patient throughput, and eliminate operational inefficiencies.
Assist in executing and maintaining clinical protocols, policies, and quality standards with precision and consistency.
Observe patient processing durations and implement timely measures to enhance operational efficiency.
Drive ongoing enhancements to clinical performance and patient outcomes through targeted improvement initiatives.
Doctor & Consultant Management involves overseeing the recruitment, selection, and onboarding of medical professionals while ensuring alignment with organizational objectives. This role encompasses managing career progression, performance evaluations, and addressing any concerns to maintain high standards of care. Additionally, it includes fostering professional development opportunities and handling disciplinary actions when necessary to uphold compliance with healthcare regulations and policies.
Working collaboratively with the Medical Director, verify that all visiting and resident consultants adhere to legal, regulatory, and hospital policy mandates—such as license, indemnity, registration, and contractual obligations.
Maintain precise and current consultant records while guaranteeing the prompt renewal of licenses and professional credentials.
Develop and oversee a centralized database that tracks visiting and resident consultants, capturing essential details such as their specialty, availability, contractual status, and compliance documentation.
Collaborate with pertinent departments to manage the onboarding, orientation, credentialing, and scheduling processes for new consultants.
Oversee and facilitate compliance with hospital clinical protocols, documentation standards, and patient handover procedures by engaging with consulting physicians.
Provide high-level administrative assistance to the Medical Director to ensure efficient operation of office functions and enhance workflow productivity.
Compile comprehensive reports, presentations, meeting minutes, correspondence, and additional administrative documentation for the Medical Director.
Oversee the execution of clinical enhancement initiatives, evaluate adherence to recommendations, and monitor progress of strategic action plans.
Facilitate the planning and execution of internal meetings, medical staff briefings, departmental reviews, and clinical governance discussions to ensure alignment and effective communication across teams.
Ensure that all action items generated from meetings are followed up on and implemented within the designated timeframes.
As an Interdepartmental Liaison and Clinical Coordinator, you will facilitate seamless communication and collaboration across various departments while ensuring efficient clinical operations. Your responsibilities will include coordinating patient care plans, streamlining workflows between teams, and serving as a key point of contact for clinical staff and external stakeholders. Additionally, you will oversee the implementation of clinical protocols, monitor compliance with regulatory standards, and identify opportunities for process improvement to enhance overall operational efficiency. Strong interpersonal skills, exceptional organizational abilities, and a deep understanding of healthcare systems are essential for success in this role.
Act as a liaison among medical departments, nursing services, pharmacy, laboratory, radiology, and administrative teams to facilitate seamless, coordinated service delivery.
Analyze and address operational challenges across multiple functions that impact clinical performance and patient care through follow-up actions.
Facilitate the prompt exchange of information and elevate operational issues necessitating collaborative resolution across multiple disciplines.
Foster effective collaboration and communication between clinical and support departments to enhance operational synergy and efficiency.
Enhancing Patient Experience & Ensuring Service Excellence form the cornerstone of this role. Focused on delivering exceptional care and optimizing service delivery, responsibilities include assessing patient satisfaction, identifying opportunities for improvement, and implementing initiatives to elevate service standards. Requirements encompass a keen understanding of patient-centered care, strong interpersonal skills, and the ability to analyze feedback to drive meaningful enhancements in the healthcare environment.
Monitor patient feedback regarding medical services and promptly elevate issues that necessitate clinical or administrative action.
Drive initiatives focused on service excellence to enhance patient experience and elevate clinical interactions.
Collaborate effectively with the Quality Team to uphold patient safety standards and meet rigorous quality care requirements.
Facilitate efficient resolution of medical service-related complaints while maintaining strict adherence to established timelines for follow-up actions.
Compliance, Documentation, and Governance oversight ensures adherence to regulatory standards, meticulous record-keeping, and robust policy enforcement to uphold organizational integrity and operational excellence.
Uphold current documentation encompassing clinical policies, departmental workflows, consultant records, and duty rosters to ensure accuracy and accessibility.
Assist in the readiness efforts for internal audits, external assessments, accreditation processes, and regulatory evaluations.
Maintain strict confidentiality and security over clinical records and patient data, adhering to hospital protocols and applicable legal standards for proper handling and management.
Ensure adherence to clinical governance protocols and maintain meticulous operational documentation standards.
Providing robust coordination of projects and strategic assistance, this role involves overseeing project execution and delivering high-level support to ensure alignment with organizational objectives. Responsibilities include managing timelines, facilitating communication among stakeholders, and implementing strategies to optimize project outcomes. The position requires strong organizational skills, the ability to prioritize tasks effectively, and experience in strategic planning and execution.
Engage in collaborative, hospital-wide initiatives and strategic projects spearheaded by the Medical Director.
Facilitate the execution and deployment of new clinical services, pilot initiatives, and advancements in healthcare delivery.
Develop and oversee assigned departmental projects, ensuring their progression aligns with established implementation timelines.
Collaborate on research projects and contribute to the advancement of service development initiatives as appropriate.
• Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, or related discipline) or an equivalent combination of education and experience.
• Minimum of three years of hands-on experience in IT support, network administration, or a closely related technical role.
• Proficiency in troubleshooting hardware and software issues, configuring and maintaining network infrastructure, and resolving system outages.
• Solid understanding of operating systems (e.g., Windows, Linux), virtualization technologies, and cloud platforms.
• Strong analytical and problem-solving skills, with the ability to diagnose complex technical problems and implement effective solutions.
• Excellent communication skills, both written and verbal, to interact with end-users, stakeholders, and cross-functional teams.
• Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks and meeting deadlines.
• Relevant certifications (e.g., Compton A+, Network+, or Security+) are advantageous.
• Experience with scripting languages (e.g., PowerShell, Bash) or automation tools is a plus.
A recognized institution must grant a Bachelor’s Degree in Healthcare Management, Nursing, Clinical Medicine, or another closely related healthcare discipline.
Three to five years of hands-on experience in hospital coordination, clinical operations, or healthcare administration is required.
Relevant experience in managing medical personnel, external consultants, or clinical service providers is highly advantageous.
Exhibits a comprehensive grasp of hospital operations, clinical processes, and the effective delivery of healthcare services.
Proficient in medical license regulations, credentialing protocols, and healthcare compliance standards.
We seek a candidate who meets the following qualifications: a minimum of three years of relevant experience in the field, proficiency in Microsoft Office Suite and advanced Excel skills, exceptional written and verbal communication abilities, and the capacity to work independently as well as collaboratively in a team setting. Additionally, the ideal applicant will demonstrate strong problem-solving skills, attention to detail, and the ability to manage multiple priorities effectively. A bachelor’s degree in a related discipline is required, and prior experience in a leadership or supervisory role is highly desirable. Familiarity with industry-specific software or tools is a plus.
Exceptional proficiency in organizing tasks and coordinating projects seamlessly, ensuring efficient progress and alignment with objectives.
Accomplished interpersonal and communication abilities are essential for this role.
Meticulous attention to detail, precision, and consistent follow-through are essential.
Proficiency in handling sensitive data with utmost confidentiality and discernment is essential.
Proficient in hospital operations and clinical workflows, with a deep comprehension of their intricacies and interdependencies.
Possesses a comprehensive understanding of consultant compliance and medical credentialing procedures.
Skilled in utilizing Microsoft Office applications and hospital information systems.
Exceptional aptitude for solving complex problems and coordinating tasks effectively within fast-paced healthcare settings.
Demonstrates proficiency in juggling diverse responsibilities while collaborating seamlessly with various teams to achieve organizational goals.
Maintains a stringent commitment to professionalism, integrity, and accountability in all actions.
If your qualifications and professional background align with the outlined criteria, we encourage you to submit your application—including a cover letter, CV/resume, and current and expected remuneration—via email to careers@premierhospital.org, with the subject line “CLINICAL SERVICES COORDINATOR.” Please also include testimonials and the full contact details of three referees. Be advised that submissions must be received no later than 5:00 PM on June 13, 2026, and that only online applications will be accepted. Interviews will proceed on a rolling basis, and due to the anticipated volume of applicants, only shortlisted candidates will be notified.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
