⚡ New Feature

Auto-Apply to Jobs While You Sleep

Stop spending hours applying manually. Our Premium Auto-Apply scans new listings every day and sends your application automatically — so you never miss an opportunity.

🔒 Secured by Stripe 📋 Cancel anytime ✅ 100+ jobs applied monthly
Home Jobs Nairobi Lead Steward & Hospitality Operations Manager

Lead Steward & Hospitality Operations Manager

Mybest Ltd  · Consulting

Full Time Nairobi
Nairobi
Deadline: 3 September 2026
Posted June 6, 2026

Established in 1998 by Michel Galloper, Le Greenier à Pain is an authentic French bakery chain with a global presence, boasting more than 30 locations spanning from Paris to Tokyo. Owned and operated in Kenya by Boulangerie & Company Limited, this renowned brand has introduced its premium offerings to Africa for the first time, now featuring four dedicated outlets in Nairobi.

The Company seeks a Chief Steward to oversee all stewarding operations, ensuring the cleanliness, hygiene, and proper maintenance of kitchen equipment, utensils, food preparation areas, and dining support facilities. This position involves supervising the stewarding team, enforcing compliance with health and safety standards, and facilitating efficient food and beverage operations.

Oversee critical organizational tasks including strategic planning, operational management, and cross-departmental coordination. Serve as a primary liaison between executive leadership and staff, ensuring alignment with company objectives and fostering transparent communication. Lead project execution from inception to completion, with accountability for timelines, budgets, and deliverables. Develop and implement policies that enhance productivity, compliance, and workplace culture. Analyze performance metrics to identify trends, opportunities, and areas for improvement. Mentor and guide team members to support professional growth and achieve departmental goals. Ensure adherence to industry regulations, legal standards, and best practices throughout all operations.

Ensuring the seamless execution of stewardship duties, this role oversees the management and coordination of all operational activities within the department. Key responsibilities include maintaining high standards of cleanliness, managing inventory and supplies, and ensuring compliance with health and safety regulations. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to lead a team effectively in a fast-paced environment. Prior experience in a similar role is preferred, along with a thorough understanding of operational protocols and guest service excellence.

Oversee and manage the workflows and tasks of stewards and cleaning staff to ensure efficient operations.

Ensure that all kitchen utensils, crockery, cutlery, glassware, and equipment are meticulously cleaned and sanitized in accordance with established hygiene protocols.

Ensure the maintenance of high cleanliness standards in kitchens, stores, waste disposal areas, and food preparation zones.

Maintain sufficient inventory levels of cleaning supplies and stewarding equipment to support operational needs.

Maintaining rigorous hygiene standards and ensuring food safety are critical responsibilities in this role. The position requires adherence to strict sanitation protocols and regulatory compliance to mitigate health risks. Key duties include regular equipment cleaning, proper food handling, and storage practices to prevent contamination. Additionally, the incumbent must conduct routine inspections, document hygiene procedures, and promptly report any violations. Strong attention to detail and a commitment to upholding food safety regulations are essential for success in this position.

Ensure adherence to food safety regulations, sanitation protocols, and occupational health standards.

Perform routine assessments of kitchen and stewarding facilities to ensure compliance with established standards and safety protocols.

Proper adherence to waste management and disposal protocols must be maintained.

Ensure adherence to stringent cleanliness standards as mandated by regulatory bodies and internal company policies.

We are responsible for overseeing the tracking, maintenance, and oversight of inventory and fixed assets to ensure accurate records, efficient utilization, and compliance with organizational policies. This role involves monitoring stock levels, conducting regular audits, reconciling discrepancies, and managing asset lifecycle from acquisition to disposal. Additionally, we implement systems to optimize inventory control, reduce waste, and enhance operational efficiency while adhering to regulatory and financial reporting standards.

Oversee accurate documentation and inventory tracking for kitchen equipment, utensils, and cleaning supplies to ensure operational efficiency and compliance with standards.

Monitor breakage, loss, and damage incidents and provide recommendations for corrective measures.

Perform routine inventory assessments of stewardship materials and operational equipment.

Proper storage and careful handling of equipment and cleaning chemicals must be maintained at all times.

As a team leader, you will be responsible for overseeing and guiding the performance of a group of employees, ensuring that all tasks are completed efficiently and to a high standard. Your duties will include setting clear goals, delegating responsibilities, and providing feedback to foster both individual and team growth. Additionally, you will act as a point of contact for addressing any challenges or concerns that may arise, while also promoting a collaborative and productive work environment. Strong communication skills and the ability to motivate your team are essential for this role.

Oversee, coordinate, and assess the performance of stewarding personnel to ensure efficient operations and adherence to standards.

Conduct training sessions for employees on established cleaning protocols, sanitation guidelines, and the proper and secure use of equipment.

Oversee employee attendance, adherence to workplace policies, and overall performance to ensure organizational standards are met.

Promote collaboration and ensure strict compliance with organizational policies.

Ensuring adherence to safety regulations and compliance standards is essential to this role. The position demands a keen understanding of industry-specific protocols, meticulous attention to detail, and a proactive approach to mitigating risks. Responsibilities include overseeing regulatory compliance, conducting thorough inspections, and implementing corrective measures as needed. The ideal candidate will possess strong analytical skills, a commitment to continuous improvement, and the ability to interpret and apply complex guidelines effectively.

Promptly report any maintenance issues and equipment faults to ensure timely resolution and prevent potential disruptions.

Maintain strict adherence to the organization’s health, safety, and environmental regulations and protocols.

Monitoring and achieving key performance indicators (KPIs) will be a critical aspect of this role, ensuring measurable progress toward established objectives. Regular evaluations will be conducted to track performance against these metrics, with a focus on identifying areas for improvement and implementing corrective actions as needed. The successful candidate will be expected to meet or exceed these benchmarks consistently to contribute to the organization’s overall success.

Ensure strict adherence to all hygiene and sanitation protocols without exception.

Guarantee the prompt provision of sanitized utensils and operational equipment throughout service periods.

Ensure precise documentation of inventory levels for stewarding supplies and equipment.

Candidates must possess a bachelor’s degree or higher in a relevant field and a minimum of five years of professional experience in a comparable role. Strong analytical, communication, and project management skills are essential. Proficiency in industry-specific software, tools, and methodologies is required. Experience with cross-functional collaboration and proven leadership capabilities are preferred. A commitment to continuous learning and adaptability to evolving industry trends is crucial.

A degree or certification in Hospitality Management, Food Production, Housekeeping, or a comparable discipline is required.

Requires a minimum of three to five years of hands-on experience in stewarding operations, including at least one year in a leadership or supervisory capacity.

Proficiency in food safety protocols and sanitation regulations is required.

Prior experience within hotel operations, restaurants, bakeries, catering services, or food manufacturing facilities is highly beneficial.

Proficient skills encompass a strong command of analytical capabilities, effective communication, and adept problem-solving expertise. Candidates must demonstrate proficiency in project management tools, proficiency in relevant software applications, and the ability to collaborate seamlessly within cross-functional teams. Key competencies include strategic planning, adaptability to dynamic environments, and a commitment to delivering high-quality results. Additionally, exceptional organizational skills and a keen attention to detail are essential for success in this role, alongside a proactive approach to continuous learning and professional development.

Demonstrates strong leadership capabilities with a proven ability to supervise and guide teams effectively.

Demonstrates exceptional proficiency in organizing tasks and structuring plans effectively.

Proficient in sanitation protocols and food safety regulations.

A keen eye for detail is crucial.

Proven expertise in inventory management practices is required. Candidates must demonstrate proficiency in tracking stock levels, optimizing inventory turnover, and implementing efficient control systems. Experience with inventory software and data analysis to forecast demand and reduce discrepancies is essential. Strong organizational abilities and attention to detail are necessary to maintain accurate records and ensure timely replenishment.

Required are strong analytical skills and the capacity to make informed decisions efficiently.

Proficient communication and interpersonal abilities are essential for this role.

Adaptability to high-pressure situations and commitment to meeting stringent operational requirements are essential.

Interested and eligible candidates are encouraged to submit their updated curriculum vitae to hr@mybest.co.ke, ensuring the position title is clearly indicated in the email subject line.

Qualifications

Diploma

Experience Required

3 - 5 years

More jobs in Nairobi