We are seeking a highly motivated professional to join our team in this critical role. The ideal candidate will possess a proven track record in [industry/sector-specific skill or experience], along with expertise in [another relevant skill or area]. Responsibilities include [specific task or duty], ensuring [key outcome or objective], while collaborating closely with cross-functional teams to [another key responsibility]. The position demands strong analytical abilities, exceptional problem-solving skills, and the capacity to thrive in a fast-paced environment. Additionally, the role requires proficiency in [specific tool, software, or certification], and the ability to [another requirement or soft skill]. This opportunity offers the chance to contribute to [company goal or project], making a tangible impact on our organization’s success.
A dynamic hospitality and events destination in Poor is seeking qualified candidates to join its expanding team. This picturesque resort, located near Jugurtha Dam, provides a diverse range of services, including comfortable accommodation, outdoor events, professional conferencing, fine dining, engaging recreation activities, and memorable guest experiences. The facility is a sought-after venue for weddings, business conferences, family gatherings, corporate events, and various leisure pursuits.
We require a proactive and results-driven Operations Manager to supervise daily facility operations, drive commercial success, and uphold high standards in guest experience, efficiency, service excellence, and revenue enhancement.
Oversee and execute a range of critical tasks, ensuring alignment with organizational goals and project timelines. Develop and implement strategic initiatives to enhance operational efficiency and productivity. Collaborate cross-functionally with teams to drive innovation and resolve complex challenges. Monitor performance metrics and provide data-driven insights to inform decision-making processes. Lead and mentor team members to foster professional growth and achieve collective objectives. Ensure compliance with industry regulations and company policies while maintaining high standards of quality and accountability. Serve as a liaison between senior leadership and frontline employees to facilitate transparent communication and seamless workflow.
Operations & Guest Experience
Responsibilities include overseeing daily operational activities to ensure seamless workflows and enhancing guest satisfaction through personalized service delivery. The role involves managing staff schedules, maintaining facility standards, and resolving guest inquiries or concerns promptly. Additionally, it requires collaborating with cross-functional teams to optimize service efficiency and implementing strategies to exceed guest expectations. Strong leadership, problem-solving skills, and a customer-centric mindset are essential. A background in hospitality or related fields is preferred, along with proficiency in relevant software and tools.
Responsibilities include managing the daily operations of the resort, hospitality services, dining establishments, and event planning initiatives.
Deliver exceptional customer service and exceed guest expectations at every opportunity.
Coordinate and oversee the seamless operation of accommodation, food and beverage services, grounds maintenance, housekeeping, security protocols, and facility upkeep to ensure a flawless experience for guests and staff alike.
Address guest concerns with professionalism and diligence, guaranteeing timely and effective solutions to maintain satisfaction and uphold service standards.
We are seeking a dynamic professional to drive our events and business growth initiatives, focusing on expanding our market presence and enhancing client engagement. The ideal candidate will possess strong organizational skills, a strategic mindset, and experience in event planning, marketing, and business development. Responsibilities include coordinating high-impact events, fostering partnerships, and implementing growth strategies to achieve revenue targets. Proficiency in market analysis, client relationship management, and project execution is essential, along with the ability to collaborate across departments to ensure seamless operations. Join our team to contribute to our expansion and deliver exceptional experiences for our stakeholders.
Skillfully manage and oversee weddings, conferences, outdoor functions, and special events with meticulous attention to detail.
Enhance vehicle utilization rates, facilitate event reservations, and implement strategies to improve client loyalty and repeat business.
Cultivate strategic partnerships with corporate clients, event planners, and travel collaborators to foster long-term engagements.
Facilitate marketing and promotional initiatives aimed at expanding revenue generation opportunities.
Dynamic leadership is essential for guiding cross-functional teams to achieve organizational goals. You will oversee team performance, delegate tasks effectively, and ensure alignment with strategic objectives. Strong interpersonal skills are required to foster collaboration, resolve conflicts, and motivate team members. Additionally, experience in project management and the ability to analyze team dynamics will be critical. Responsibilities include setting clear expectations, monitoring progress, and providing constructive feedback to drive continuous improvement.
Oversee and lead operational personnel spanning various departments to ensure seamless coordination and productivity.
Develop and oversee staff schedules while maintaining optimal staffing levels to meet operational demands.
Responsible for providing training, guidance, and constructive feedback to ensure team members meet established performance and behavioral expectations.
Foster a collaborative environment built on mutual accountability and unwavering dedication to customer satisfaction.
Seasoned professionals are sought to oversee financial and administrative operations with precision and strategic insight. This role demands meticulous attention to financial reporting, budgetary control, and compliance with regulatory standards to ensure organizational integrity. Candidates must possess strong analytical skills, proficiency in financial software, and experience in managing cross-functional teams. Responsibilities include developing and implementing financial policies, optimizing resource allocation, and providing executive-level financial guidance to senior leadership. A track record of driving cost efficiencies and improving operational workflows is essential. Ideal applicants will hold a degree in Finance, Accounting, or a related field and demonstrate leadership in financial planning and administrative excellence.
Oversee financial allocations for operational activities while implementing strategic measures to manage and reduce expenditures effectively.
Ensure effective oversight of stock levels and procurement processes to maintain optimal inventory management.
Compile comprehensive operational reports and provide timely performance updates to stakeholders, ensuring accurate data analysis and clear presentation of key metrics.
Maintain adherence to health, safety, and hospitality regulatory standards.
Facility operations and regulatory compliance are overseen to ensure adherence to established standards and protocols. This role involves monitoring facility performance, conducting inspections, and verifying compliance with safety, health, and environmental regulations. Responsibilities include identifying potential risks, implementing corrective actions, and maintaining documentation to demonstrate compliance with applicable laws. Strong attention to detail, analytical skills, and knowledge of regulatory requirements are essential for this position. Experience in facility management or compliance oversight is preferred.
Maintain the cleanliness, safety, and upkeep of all facilities and grounds diligently.
Oversee the coordination of repair activities, supplier relations, and service provider engagements.
To oversee the seamless execution of recreational and hospitality initiatives, ensuring all operations run efficiently and meet established standards.
We seek a candidate with a minimum of five years of experience in a related field, preferably holding a degree in a relevant discipline. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving skills. Excellent communication abilities, both written and verbal, are required to collaborate effectively with cross-functional teams. The ideal applicant should demonstrate a proven track record in project management and a commitment to continuous professional development. Additionally, familiarity with applicable regulations and standards is necessary to ensure compliance and operational excellence.
A Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, Hotel Management, or a closely related discipline is required.
With a minimum of five years of professional experience in hospitality, hotel, resort, or events operations management, you will bring valuable expertise to this role.
Demonstrates exceptional leadership capabilities and proficiency in managing teams effectively.
Preferred candidates will have a proven track record in event management, conferencing, or resort operations.
Proven expertise in delivering exceptional customer service and resolving complex issues efficiently.
Proficient in financial management, with expertise in financial reporting and analysis. Demonstrated ability to maintain accurate financial records, prepare comprehensive reports, and ensure compliance with regulatory standards.
Demonstrated capability to perform effectively in high-pressure environments while overseeing and coordinating multiple departments simultaneously.
Proficiency in Microsoft Office Suite and specialized hospitality systems is highly beneficial.
Demonstrated proficiency in critical competencies essential for the role, including advanced problem-solving abilities, strong interpersonal communication, and meticulous organizational skills. Proven capacity to manage multiple priorities efficiently while maintaining a high level of accuracy. Ability to collaborate effectively within cross-functional teams, adapt to dynamic environments, and exhibit leadership in driving project objectives. Familiarity with industry-specific tools, methodologies, or frameworks as required by the position.
Oversee and guide teams to achieve organizational objectives while fostering a collaborative and high-performance culture. Develop strategies to enhance team productivity, mentor emerging leaders, and ensure alignment with company goals. Possess strong interpersonal skills to inspire and motivate staff, resolve conflicts, and maintain a positive work environment. Evaluate team performance, provide constructive feedback, and implement initiatives to drive continuous improvement. Requires proven experience in team leadership, excellent communication abilities, and a results-driven mindset.
Driving Operational Excellence involves implementing and maintaining processes that enhance efficiency, quality, and performance across all operational functions. This role requires a proactive approach to identifying opportunities for improvement, optimizing workflows, and ensuring adherence to best practices and industry standards. Key responsibilities include analyzing operational data, streamlining procedures, and fostering a culture of continuous enhancement. Candidates must possess strong analytical skills, proficiency in process optimization tools, and the ability to collaborate effectively with cross-functional teams to achieve measurable results. A commitment to innovation and a results-driven mindset are essential for success in this position.
We seek a skilled professional to oversee and elevate customer experience strategies, ensuring seamless interactions across all touchpoints. The ideal candidate will analyze customer feedback and data to identify trends and opportunities for improvement, implementing targeted initiatives that enhance satisfaction and loyalty. Strong analytical abilities and a deep understanding of customer journey mapping are essential, alongside proficiency in CRM systems and data analysis tools. This role involves collaborating with cross-functional teams to align service standards and deliver consistent, high-quality experiences. Exceptional communication skills and a proactive approach to problem-solving are critical for driving impactful changes and fostering long-term customer relationships.
We are seeking a skilled Event Coordinator to oversee the planning, execution, and management of all event-related activities. The ideal candidate will possess exceptional organizational skills, attention to detail, and the ability to multitask effectively in fast-paced environments. Responsibilities include negotiating contracts with vendors, coordinating logistics, managing timelines, and ensuring seamless event execution. A bachelor’s degree in event management, hospitality, or a related field is required, along with at least three years of experience in event coordination or a similar role. Proficiency in event management software and strong communication skills are essential. The successful candidate will collaborate with cross-functional teams to deliver high-quality, memorable events that align with organizational objectives.
Maintains exceptional communication and interpersonal abilities, ensuring clear, concise exchanges with colleagues, clients, and stakeholders. Demonstrates professionalism, empathy, and active listening to foster productive relationships and resolve conflicts effectively. Engages in collaborative discussions, adapts communication styles to diverse audiences, and upholds a positive, respectful demeanor in all interactions.
Ensures strict adherence to financial regulations, policies, and compliance standards to maintain accurate and transparent financial records. Conducts regular audits and reviews to verify the integrity of financial data and identifies discrepancies for corrective action. Manages budgets, forecasts financial performance, and provides strategic recommendations to optimize resource allocation and cost efficiency. Collaborates with cross-functional teams to align financial objectives with organizational goals while supporting decision-making processes. Maintains comprehensive documentation and reporting facilitating regulatory inspections and stakeholder reviews.
Analyzes situations carefully, evaluates potential outcomes, and selects optimal solutions to address challenges effectively. Identifies root causes of issues and devises innovative strategies to resolve them efficiently. Weighs risks against benefits, ensuring decisions align with organizational goals while maintaining integrity and consistency. Prioritizes tasks based on urgency and impact, balancing short-term needs with long-term objectives. Adapts approaches as circumstances evolve, demonstrating resilience and proactive problem-solving under pressure. Uses data-driven insights and collaborative input to enhance decision quality and foster accountability.
Meticulous attention to detail is essential to ensure accuracy in all tasks and responsibilities.
Interested applicants are requested to submit their curriculum vitae and a cover letter, ensuring the subject line includes “Operations Manager – Hospitality,” to recruitment@excelon.co.ke.
Qualifications
BA/BSc/HND , Diploma , KCSE
Experience Required
5 - 8 years
