About Tugende
Eugene empowers informal sector entrepreneurs to elevate their economic standing through asset finance, cutting-edge technology, and a client-focused approach. Core asset finance offerings encompass medical and life insurance, professional development, safety gear, and digital credit profiles, alongside competitively priced financing solutions tailored for SMEs. Through fostering economic advancement and establishing verifiable digital records of trustworthiness, Eugene cultivates a sustainable ecosystem where MSMEs can expand and prosper over the long term.
Eugene is addressing the credit gap affecting small businesses throughout Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a traceable digital credit history, and unlock future growth prospects via the Eugene digital platform. The platform offers a range of benefits, including discounts, smartphones, e-commerce capabilities, and instant access to credit lines. With over 70,000 clients served and hundreds of dedicated employees, Eugene operates across 15 branches in Uganda and 8 in Kenya.
We are seeking a highly motivated individual to join our team in the capacity of [Job Title], where you will play a pivotal role in [specific department or function]. Your primary responsibilities will include [detailed duty 1], [detailed duty 2], and [detailed duty 3], with an emphasis on delivering exceptional results in a fast-paced environment. The ideal candidate will possess [required skill or qualification 1], [required skill or qualification 2], and [required skill or qualification 3], along with [additional requirement, if any]. Additionally, you will collaborate closely with cross-functional teams to [specific collaboration goal], ensuring alignment with organizational objectives. Proficiency in [specific tool, software, or language] is essential, and experience in [relevant industry or field] is highly desirable. This position offers the opportunity to contribute to meaningful projects while developing professionally within a dynamic and supportive organization.
The branch leader provides strategic direction to the entire branch team to drive business expansion and ensures resources are utilized efficiently. In this role, the branch leader serves as the primary liaison between Eugene and the local business community, representing the company in all operational matters.
The ideal candidate will embody and uphold Eugene’s fundamental principles, including Integrity, Empathy, a Solutions-Oriented mindset, collaborative teamwork, and a commitment to continuous growth.
Oversee and execute a comprehensive range of duties and responsibilities integral to the role, ensuring alignment with organizational objectives and operational standards. Provide leadership in managing key functions, maintaining high performance standards, and fostering collaboration across teams. Execute strategic initiatives, monitor progress, and ensure timely completion of tasks while adhering to established policies and procedures. Serve as a primary point of contact for stakeholders, addressing inquiries, resolving issues, and facilitating effective communication. Maintain meticulous records, prepare detailed reports, and analyze data to support informed decision-making. Uphold compliance with regulatory requirements and industry best practices to mitigate risks and enhance operational efficiency.
Branch and Field Operations encompasses overseeing daily activities in remote and local branches, ensuring seamless business execution. This role involves managing teams, optimizing workflows, and enforcing compliance with company policies and regulatory standards. Key responsibilities include training staff, resolving operational issues, and maintaining high service quality across all locations. Strong leadership, problem-solving skills, and adaptability are essential, along with a deep understanding of branch dynamics and customer service excellence. Proficiency in branch management systems and thorough knowledge of industry regulations are required to drive efficiency and uphold organizational objectives.
Providing comprehensive supervision for all operational functions within the branch, encompassing sales execution, customer engagement strategies, and administrative processes.
Driving profitability and expanding the portfolio demands strategic planning and precise execution, coupled with prudent oversight of company resources and inventory. This role requires meticulous record-keeping and regular audits to maintain accuracy and efficiency in operations.
Drives revenue growth through strategic initiatives and optimized processes. Develops and executes sales strategies to maximize profitability and expand market reach. Analyzes market trends and customer data to identify opportunities for increased sales and revenue streams. Collaborates with cross-functional teams to align business objectives with revenue targets. Monitors performance metrics to ensure consistent achievement of financial goals. Identifies and pursues new business opportunities to enhance overall revenue performance.
Spearhead team leadership to guarantee robust and long-term revenue growth for the branch by fulfilling the following objectives:
Leads the development and execution of marketing strategies to enhance the promotion and visibility of Eugene’s product offerings.
The allocation of tasks and resources focuses on driving lead generation, converting prospects into customers, and ensuring seamless execution throughout the process.
Promptly addressing obstacles that hinder revenue generation and proactively seeking assistance when necessary.
Skilled oversight of customer service operations and optimization of sales processes are required to ensure seamless efficiency and high performance.
The position entails overseeing credit policies, evaluating borrower risk, and implementing strategies to mitigate financial exposure while ensuring compliance with regulatory standards and organizational objectives.
Overseeing the complete credit lifecycle—spanning origination, evaluation, disbursement, and recovery—ensures seamless processes and adherence to financial standards.
To develop and execute strategies that sustain portfolio quality and reduce non-performing loans, while simultaneously conducting market surveys to detect emerging risks and uncover growth opportunities within the target market.
We seek a dedicated professional committed to delivering exceptional customer service to join our team. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving. Responsibilities include addressing customer inquiries promptly, resolving issues efficiently, and ensuring a positive experience at every interaction. Proficiency in CRM software and a track record of handling high-volume interactions are essential. Additionally, the ability to empathize with customers and maintain composure under pressure is required.
Demonstrating exceptional service excellence through the resolution of high-priority complaints and fostering strong community relationships.
Enhancing customer engagement is achieved through consistent on-site visits and targeted service programs designed to boost satisfaction, retention, and sustained brand loyalty.
Provide training to fellow team members, with special emphasis on the leadership team, to ensure the delivery of exceptional customer service and prompt resolution of client inquiries.
To gain insight into the customer journey, actively engage in various customer-related activities, including attending classes, conducting vetting visits, participating in client calls and visits, attending impounding events, and assisting with lease completion and termination activities.
Oversee the entire client journey, from initial onboarding and adherence to payment schedules through to the finalization of issuance of logbooks.
Develops and maintains comprehensive budgets and financial forecasts, ensuring alignment with organizational objectives and strategic plans. Analyzes historical data, market trends, and economic indicators to project future financial performance accurately. Collaborates with department heads to gather input, refine assumptions, and validate financial models. Monitors budget variances, identifies discrepancies, and recommends corrective actions to optimize resource allocation. Presents detailed financial reports and insights to senior leadership, supporting data-driven decision-making processes. Ensures compliance with accounting standards and regulatory requirements while enhancing financial planning and forecasting accuracy.
Overseeing branch budgeting and financial forecasts is a key responsibility, which also encompasses the active management of the Branch Profit & Loss statement.
Monitor the allocation and consumption of resources in comparison to approved budgetary allocations, and compile detailed reports to track variances. Additionally, design and refine predictive models to anticipate demand and sales trends, thereby informing and optimizing strategic operational planning initiatives.
The role involves overseeing and enhancing team productivity and effectiveness through strategic planning and performance analysis. Key responsibilities include setting clear performance benchmarks, conducting regular evaluations, and identifying areas for improvement. Additionally, the position requires collaboration with team leaders to align individual goals with organizational objectives, fostering a culture of accountability and continuous development. Strong analytical skills and experience in performance metrics are essential, along with the ability to provide constructive feedback and implement targeted interventions to drive team success.
Establishing measurable performance benchmarks and delivering targeted coaching to enhance overall team efficiency and output.
Managing staff development plans involves ensuring optimal resource allocation and addressing performance gaps, all while aligning with company best practices.
Ensures adherence to regulatory requirements and internal policies through meticulous oversight and accurate documentation. Collects, verifies, and submits essential data to pertinent authorities and stakeholders in a timely and precise manner. Monitors changes in laws and regulations to assess their impact on organizational operations, recommending necessary adjustments to maintain compliance. Collaborates with cross-functional teams to implement and reinforce compliance frameworks, providing guidance and training as needed. Prepares comprehensive reports detailing compliance status, risks, and mitigation strategies for senior management and regulatory bodies.
Enforcing full compliance with Eugene’s policies, standard operating procedures, and all applicable regulatory requirements, such as KYC/AML and data privacy protocols, is a core responsibility.
Craft comprehensive daily and monthly performance reports for management, emphasizing emerging trends and the current status of assets.
The organization seeks to enhance operational efficiency through the effective implementation and oversight of technological solutions. This role involves establishing robust controls and monitoring mechanisms to ensure the seamless integration of new technologies. Candidates must possess a strong understanding of current technological trends, along with the ability to assess risks and implement appropriate safeguards. Responsibilities include evaluating emerging tools, maintaining compliance with industry regulations, and fostering a culture of innovation within the team.
You will facilitate the execution of company IT policies while fostering the widespread adoption of digital tools throughout the branch.
Accurate documentation and secure archiving of all client agreements are maintained, alongside the implementation of stringent internal controls to uphold operational discipline.
Ensuring the accurate and timely management of asset leases, including the acquisition of all required documentation and the timely disbursement of assets.
We seek a candidate with substantial professional experience and a proven track record of success in the role. The ideal applicant must demonstrate strong proficiency in key responsibilities, including [insert specific duties]. Familiarity with [relevant industry standards, tools, or regulations] is essential for effective performance. The position requires adaptability to dynamic working environments, with occasional overtime or travel as needed. Exceptional analytical, communication, and problem-solving skills are mandatory to meet project deadlines and collaborate efficiently with cross-functional teams. A commitment to continuous learning and professional development is highly valued.
A bachelor’s degree in Business, Finance, Microfinance, Economics, or a closely related discipline is required.
We require a minimum of five years of professional experience within the financial services industry, with at least two to three years spent in a supervisory capacity or a branch leadership position.
This position involves a blend of office-based duties and on-site engagements, requiring regular interaction with clients.
Experienced in credit management, asset financing, portfolio expansion, and revenue generation.
Exhibits unwavering integrity, demonstrates a rigorous commitment to compliance standards, and maintains a heightened awareness of risk management principles.
Demonstrated ability to convey information clearly and effectively, both verbally and in writing, with a strong proficiency in crafting professional reports.
Demonstrates resilience in fast-paced environments, consistently achieving goals while balancing multiple responsibilities.
Individuals must demonstrate strong analytical capabilities and adept problem-solving skills to effectively evaluate complex situations and develop practical solutions.
Demonstrated expertise in utilizing Google Workspace applications and Customer Relationship Management systems is required.
A Class A2 motorcycle riding license stands as an essential prerequisite for this role.
Qualified applicants who satisfy the specified criteria are encouraged to access the following link to submit their application.
Qualifications
BA/BSc/HND
Experience Required
5 years
