Provide expert pre-sales technical assistance to clients and collaborate closely with sales, bid, and commercial teams to assess requirements. Develop and recommend end-to-end solutions that are both technically robust and commercially viable. Verify the technical, capacity, and inventory feasibility of proposals to ensure alignment with service level agreements, project timelines, and budgetary constraints.
Reporting to the Capacity Planning Manager, this role involves overseeing and optimizing resource allocation to meet operational demands. The position requires collaboration with cross-functional teams to forecast capacity needs, identify bottlenecks, and implement strategic solutions that enhance efficiency. Responsibilities include analyzing production schedules, managing workforce planning, and ensuring alignment with organizational goals to maintain seamless operations. Strong analytical skills and proficiency in capacity planning tools are essential for success in this role.
Oversee and execute a range of critical duties and responsibilities integral to the role, ensuring alignment with organizational objectives and operational standards. Act as a key contributor in managing key processes, collaborating across teams to drive efficiency and achieve measurable outcomes. Responsibilities include maintaining high standards of accuracy and attention to detail in all tasks while adhering to established protocols and best practices. Serve as a proactive problem-solver, identifying opportunities for improvement and implementing solutions to enhance productivity and performance. Foster a culture of accountability, professionalism, and continuous development through diligent execution of assigned duties and proactive engagement with stakeholders.
Deliver specialized technical pre-sales assistance to enhance sales and provisioning workflows.
Develop technical solutions by crafting comprehensive internal and client-facing documentation to clearly articulate system designs, processes, and functionalities.
Identify potential solution concerns, address arising issues promptly, and resolve contractual challenges effectively to ensure smooth project execution.
Craft detailed technical documentation, including product descriptions, architectural designs, and functional specifications.
Develop, execute, and optimize standards and processes specifically tailored for solution planning and design to ensure consistency and efficiency.
Assist in the creation and launch of innovative products from inception to market introduction. Contribute to the ideation, design, and refinement processes to ensure alignment with customer needs and business objectives. Collaborate with cross-functional teams, including engineering, marketing, and sales, to streamline development cycles and accelerate time-to-market. Conduct market research, feasibility studies, and competitive analysis to inform strategic decisions and validate product concepts. Maintain documentation, track progress, and report key metrics to stakeholders to ensure transparency and accountability throughout the development lifecycle.
Collaborate closely with cross-functional teams to design and implement tailored solutions that enhance technical performance, streamline fulfillment processes, ensure service reliability, and optimize billing accuracy.
Enhance the effectiveness of solution development processes to optimize productivity and reduce time-to-delivery.
Provide support in generating ad hoc reports upon request.
Assist in the creation of detailed technical drawings and comprehensive documentation to support engineering and design projects.
Assist in auditing and maintaining accurate database records and information to ensure data integrity and reliability.
Ensure the ongoing accuracy and reliability of data within OSS/BSS systems through diligent oversight and consistent maintenance.
Bachelor’s degree in a relevant field or equivalent professional experience is required. Candidates must possess a minimum of three years of experience in a related role. Proficiency in [specific software/tool] is essential. Strong analytical and problem-solving skills are necessary. Excellent communication abilities, both written and verbal, are a must. The ability to work collaboratively in a team environment is also required. Familiarity with [industry-specific standards or regulations] is preferred.
Earned a Bachelor’s degree, or an equivalent qualification, in a field relevant to the position.
Seeking candidates with a minimum of three years of relevant work experience. Essential skills include proficiency in project management tools, strong communication abilities, and problem-solving expertise. Additionally, familiarity with industry-specific regulations and compliance standards is required.
Minimum eight years of hands-on technical expertise within the telecommunications sector is required, including at least five years dedicated to a solutions architect capacity or an equivalent position.
Professionals must possess advanced expertise in service delivery, sales support, network infrastructure, and operations support, or equivalent domains.
Intermediate proficiency in Transmission technologies, including DWDM, OTN, and SDH, as well as IP networking with a focus on peering, IP Transit, Layer 2/3 services, Fiber infrastructure, Colocation facilities, and Subsea networks is required.
Proven expertise in Geographic Information Systems (GIS) is essential, encompassing comprehensive knowledge and hands-on experience with GIS technologies and applications.
Professionals with expertise in guiding products and technologies through the full development lifecycle—from initial design and engineering to delivery, quality assurance, and billing operations—are sought. This role demands hands-on involvement in technical product development, ensuring seamless fulfillment processes, rigorous assurance protocols, and accurate billing mechanisms throughout each phase.
Proven ability to develop and evaluate multiple solution options, ensuring a comprehensive analysis of associated impacts and costs to determine the most viable recommendation.
Effective written and verbal communication skills, as demonstrated by a strong track record of achievements and prior professional experience, are essential.
Proficient in leveraging Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint for a range of professional tasks.
Demonstrated expertise in communication and presentation, with a talent for synthesizing complex information and delivering clear, concise insights tailored to diverse organizational audiences.
Able to effectively prioritize tasks, provide clear guidance, and resolve issues within a dynamic and rapidly evolving setting.
Available to accommodate flexible scheduling, including evenings and weekends, to provide client support as needed.
Seeking a candidate with substantial hands-on experience in the field, demonstrating proficiency in key methodologies and tools. Ideal applicants will have a proven track record in similar roles, showcasing adaptability and problem-solving capabilities. Strong communication and organizational skills are essential, along with the ability to collaborate effectively within cross-functional teams. Knowledge of industry-specific software or platforms may be required, and familiarity with best practices in the domain is highly desirable.
Professionals with a background in network engineering, specifically in the design and planning of Transmission or IP networks, are sought after.
Demonstrates extensive experience in formulating and architecting intricate, high-level solutions with a track record of success.
Proficiency in analyzing the competitive environment surrounding product and service portfolios within the connectivity solutions sector is required.
Attributes
As a relationship-focused professional, you will be dedicated to cultivating strong client connections and fostering long-term partnerships. Your role will involve actively engaging with clients to understand their needs, ensuring their satisfaction, and delivering exceptional service. This position requires excellent communication skills, a proactive approach, and the ability to build trust and rapport with diverse stakeholders. You will serve as a key liaison, addressing client inquiries, resolving issues promptly, and identifying opportunities to enhance their experience. By maintaining a client-centric mindset, you will contribute to the organization’s growth and reputation through reliable, high-quality interactions.
Integrity, honesty, and adherence to strong ethical principles are essential qualities for this role.
Boundless, driven, and highly adaptable, we seek professionals who thrive in dynamic environments and embrace change with enthusiasm.
Excellence in personnel management, meticulous accuracy, and a keen eye for detail are essential qualities for this role.
Achieve impactful results by fostering collaboration and cultivating strong partnerships with teams and stakeholders.
Proficient in analyzing complex information and synthesizing data gathered from multiple sources with precision and clarity.
Proficient in English communication, with a strong ability to engage and interact effectively with individuals. Demonstrates a natural talent for interpersonal relationships and customer engagement.
Proven expertise in network diagnostics, encompassing the ability to swiftly identify, analyze, and resolve complex network issues with precision and efficiency. Demonstrates a comprehensive understanding of network protocols, troubleshooting methodologies, and diagnostic tools to ensure optimal network performance and reliability.
Qualifications
BA/BSc/HND
Experience Required
8 years
