Our client, a prominent telecommunications provider, is seeking to recruit an Activation Team Lead to oversee and enhance their operational efficiency.
Reports directly to the Area Sales Manager to ensure alignment with regional sales strategies and objectives.
The objective of this position is to perform a variety of duties aimed at achieving specific organizational goals. Key responsibilities include managing daily operations, executing assigned tasks efficiently, and ensuring compliance with established policies and procedures. The ideal candidate must possess strong analytical skills, demonstrate proficiency with relevant software tools, and exhibit excellent communication abilities. Prior experience in a similar role is preferred, along with the capacity to work independently and collaborate effectively within a team. Additional requirements may include a relevant degree or certification, as well as the ability to multitask in a fast-paced environment.
To prioritize field visits aimed at enhancing retailer engagement and improving SIM and Float performance, while ensuring optimal visibility and merchandising standards at point-of-purchase locations for SOS and Trash agents.
Oversee and execute core duties encompassing strategic planning, operational management, and team leadership to ensure organizational goals are met efficiently and effectively. Develop and implement policies, procedures, and best practices to optimize performance, mitigate risks, and enhance productivity across departments. Lead cross-functional initiatives, fostering collaboration and alignment with company objectives while monitoring progress through KPIs and performance metrics. Identify opportunities for innovation, process improvements, and cost efficiencies to drive sustainable growth and competitive advantage. Serve as a primary liaison between senior management and staff, ensuring clear communication, accountability, and adherence to corporate standards. Additionally, mentor and develop team members through targeted coaching, training programs, and career development plans to cultivate a high-performing workforce.
Skilled oversee the identification and recruitment of Agents, focusing on mobile money outlets and high-traffic retail stores.
Achieve the prescribed call rate by systematically visiting SOS and agents in accordance with the established route plans (beat plans).
Provide all necessary transaction tools at SSO and agent outlets and deliver comprehensive training to SOS and Trash Agents on operational processes.
AML training and development initiatives involve educating agents on Anti-Money Laundering (AML) protocols and guiding Security and Safety Officers (SOS) through the Know Your Customer (KYC) process, specifically as it pertains to SIM REG compliance.
Monitor and maintain float and stock coverage while ensuring effective enforcement of the 1.5x stock rule for agents. Verify that Sales Support Officers (SOS) are consistently equipped with sufficient stock SIMs to facilitate seamless new registrations and activations.
Merchandising professionals will establish and uphold merchandising guidelines by ensuring the availability of merchandising materials at SOS and Agent outlets.
We seek candidates who meet the following academic and professional qualifications. Applicants must possess a relevant degree from an accredited institution, along with specialized training or certifications pertinent to the role. Professional experience in a comparable field is required, with a minimum of [X] years in a related position. Strong analytical, communication, and problem-solving skills are essential, as is the ability to work effectively in a collaborative environment. Familiarity with industry-standard tools and methodologies is preferred. Additionally, candidates should demonstrate a commitment to continuous learning and professional development.
A diploma or bachelor’s degree in business, marketing, or a related discipline is required.
Accomplished track record in van sales or an equivalent sales position, demonstrating substantial expertise and success in the field.
Holders must possess a current and valid driver’s license.
With a proven track record in the field, applicants should possess hands-on experience relevant to the role’s core responsibilities. Familiarity with industry-standard tools, methodologies, and best practices is essential to ensure seamless integration into the team. Candidates must demonstrate a capacity to apply their expertise to real-world challenges, contributing to the organization’s objectives through innovative solutions. Prior engagement in similar projects or environments is highly advantageous, as it indicates readiness to meet the demands of the position. Strong problem-solving skills and adaptability are also required to navigate dynamic work scenarios effectively.
With a minimum of one year’s experience in sales and distribution roles within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors, you will be well-prepared to thrive in this position.
Demonstrates proficiency in critical competencies essential for the role, including strong analytical and problem-solving skills, effective communication, and the capacity to collaborate within cross-functional teams. Exhibits adaptability in dynamic environments and a commitment to continuous learning and professional growth. Maintains a results-driven mindset while prioritizing attention to detail and adherence to deadlines. Possesses the ability to manage multiple projects simultaneously without compromising quality. Familiarity with industry-specific tools and technologies is required, along with a proven track record in delivering measurable outcomes.
We prioritize customer satisfaction as a fundamental principle in all our operations. Our team is dedicated to understanding and addressing each client’s unique needs through attentive service and tailored solutions. This role requires a strong commitment to delivering exceptional customer experiences while maintaining open communication and responsiveness. Effective problem-solving skills and a proactive approach are essential to ensure clients receive prompt and satisfactory resolutions. A customer-centric mindset, along with the ability to anticipate and meet evolving expectations, is crucial for success in this position.
Skilled in negotiation and the art of persuasion, with a proven ability to influence stakeholders and drive consensus.
Networking and cultivating strategic alliances play a pivotal role in this position. The role demands active engagement in establishing and nurturing professional relationships with key stakeholders, industry leaders, and potential collaborators. Strong interpersonal skills and the ability to communicate effectively are essential to foster meaningful connections, explore collaborative opportunities, and drive mutual growth. A proactive approach to identifying and engaging with partners is critical to achieving organizational objectives and enhancing market presence.
Analytical thinking involves assessing complex situations by breaking them down into smaller components to identify patterns, relationships, and potential outcomes. It requires evaluating data, considering multiple perspectives, and drawing well-supported conclusions to inform decision-making. Professionals in this role must demonstrate strong problem-solving abilities, attention to detail, and proficiency in interpreting quantitative and qualitative information. Effective analytical thinkers anticipate challenges, develop structured approaches to address them, and adapt strategies based on new insights or changing conditions.
Qualified candidates who satisfy the specified criteria are encouraged to submit their application letter, proposed salary, and comprehensive CV—including a daytime contact number—via email to jobs1@hcsaffiliatesgroup.com. Please ensure the subject line includes “Activation Team Lead – North Rift.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
