You will contribute meaningfully to this team by leveraging your skills and expertise to drive tangible results. Your primary responsibilities will include collaborating with cross-functional departments to streamline processes, identifying opportunities for innovation, and ensuring alignment with organizational goals. Additionally, you will be expected to maintain clear communication, meet deadlines consistently, and uphold high standards of quality in all deliverables. The ideal candidate will possess a track record of problem-solving, adaptability, and a commitment to continuous improvement.
Act as the main technical liaison between our organization and merchants, engaging directly with their teams throughout the integration process.
Comprehend user needs and articulate how our solutions effectively address their business and technical challenges.
Collaborate closely with our Product, Engineering, and Account Management teams to guide customers in exploring technical possibilities and solutions.
Engage with users through various communication channels, including email, telephone, and video conferencing platforms such as Zoom.
Enhance the clarity, efficiency, and consistency of both internal and external documentation, as well as associated processes, for a diverse range of products.
Collaborate closely with our Team Lead to enhance tools and methodologies, thereby improving the efficiency of self-service capabilities, the precision of our recommendations, and the overall quality of service provided to merchants.
What we’d like you to have:
Demonstrates flexibility to work in a rotating shift schedule, including evenings, nights, weekends, and holidays.
Proficiency in technical systems combined with the capacity to articulate that expertise in a way that aids merchants is essential.
Professional candidates should possess hands-on experience with diverse switch platforms, including MSDK, Base24, ACI, and Banker/Paying, complemented by a strong technical background in banking operations, particularly in payments and card issuance.
Driven by a strong sense of curiosity and initiative, you’ll collaborate with colleagues across the organization to provide outstanding support to our merchants.
The capacity for autonomous organization and proactive initiative in recognizing opportunities for enhancement.
The skill to cultivate meaningful connections with both internal teams and external partners is essential.
Proficient in crafting clear, persuasive business correspondence and delivering articulate spoken communication in English.
A solid grasp of several programming languages, including Python or JavaScript, is essential.
Authorized to work in your country of residence is required.
Preferred experience in the payments industry is advantageous.
Qualifications
BA/BSc/HND
