Responsible for overseeing daily operations, managing a team of professionals, and ensuring project deadlines are met with precision. Accountable for developing strategic plans, allocating resources efficiently, and maintaining high standards of quality and productivity within the department. Required to collaborate with cross-functional teams, communicate effectively with stakeholders, and address any operational challenges that arise. Must adhere to company policies, uphold compliance standards, and contribute to continuous improvement initiatives. Additionally, facilitates training and mentorship programs to enhance team performance and align with organizational goals.
To uphold adherence to customer acquisition and onboarding protocols, including Know Your Customer (KYC) procedures and customer education on top-up processes.
Partners with the Line Manager to design, implement, and track targeted sales strategies within the designated territory.
Monitor compliance with Service Level Agreements (SLAs) throughout the acquisition and onboarding processes.
Recovery of devices is required from customers who fail to meet established compliance standards.
Deliver first-tier assistance by performing on-site diagnostics and resolving customer issues promptly.
Customer escalations are managed for issues that remain unresolved at the initial support tier, ensuring timely resolution and enhanced customer satisfaction.
Network incidents must be escalated promptly to ensure timely resolution and minimize operational impact. When critical or unresolved problems arise, designated personnel must be notified without delay to facilitate swift investigation and corrective action. This process involves clear communication of issue details, severity levels, and potential business implications to the appropriate support teams for prioritized resolution.
Each day, aggregate and compile target attainment metrics to ensure accurate tracking and reporting.
Conduct thorough monitoring and evaluation of monthly trends in designated markets to identify key patterns and insights.
Create dashboards to facilitate weekly review meetings.
Ad-hoc reports will be prepared promptly whenever necessary to support decision-making processes and fulfill specific requests.
Observe and document competitor actions, providing comprehensive updates and insights on their strategies and movements.
Deliver comprehensive customer insights and recommend tailored products or services that precisely align with their specific requirements.
Develop and implement in-person marketing strategies, including road shows, property tours, and mall activations.
Seeking applicants with a bachelor’s degree in a relevant field, such as engineering or computer science, along with a minimum of three years of professional experience in [specific industry or role]. Strong proficiency in [specific software or tools] is essential, and familiarity with [specific methodologies or frameworks] is highly desirable. Excellent problem-solving skills, attention to detail, and the ability to work both independently and collaboratively in a team environment are required. Candidates must demonstrate strong communication skills to convey complex technical information effectively to diverse stakeholders.
A bachelor’s degree or higher in Business Administration, or an equivalent qualification, is required.
Proficiency in telecom or fixed wireless industry trends represents a valuable asset.
With at least one year of experience in sales, ideally within the telecommunications sector, candidates should be comfortable with outdoor sales responsibilities. While prior experience in the telecom industry is preferred, it is not mandatory.
Demonstrates a strong grasp of commercial dynamics, including competitive positioning, product offerings, available packages, and commission structures.
Proficient in technology, the ideal candidate must possess a comprehensive understanding of solutions spanning both 5G and Fixed Wireless Services.
Demonstrated capacity to thrive under pressure while consistently achieving ambitious performance goals.
With a demonstrated passion for innovation and initiative, the ideal candidate will thrive in an environment that values self-motivation and proactive problem-solving. The role requires an individual who is not only comfortable with ambiguity but also eager to explore new opportunities, drive growth, and take calculated risks to achieve ambitious objectives.
To initiate the application process, please follow the structured method outlined below for submission.
Submit your CV to talentsourcing@sheerlogicltd.com no later than 4 June 2026, ensuring your preferred location is explicitly stated.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
