To fulfill the core objectives of this role, you will be responsible for delivering key outcomes that drive organizational success. This position is designed to empower you to leverage your expertise in ways that directly contribute to strategic goals while fostering collaboration across teams. You will be expected to manage critical responsibilities with precision, ensuring alignment with company objectives and maintaining high standards of performance. Additionally, your contributions will play a pivotal role in enhancing operational efficiency and supporting long-term growth initiatives.
To prioritize retailer engagement through channel visits, ensuring heightened awareness and improved performance of SIMs and Float, while maintaining strong visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Oversee a range of critical tasks to ensure operational excellence, including managing project timelines, coordinating team efforts, and maintaining high standards of quality. Develop and implement strategic initiatives to enhance productivity, streamline processes, and drive innovation within the organization. Responsible for fostering a collaborative work environment, resolving conflicts, and mentoring team members to achieve their full potential. Monitor performance metrics, analyze data to identify trends, and recommend improvements to optimize efficiency and effectiveness. Ensure compliance with company policies, industry regulations, and best practices to mitigate risks and uphold organizational integrity. Serve as a key liaison between departments, facilitating seamless communication and aligning cross-functional goals to support overall business objectives.
SSO & Agent Recruitment & Mapping – Responsible for identifying and recruiting Agents, with a focus on mobile money outlets and high-traffic retail stores.
Regularly conduct visits to SOS and Agents as per predetermined route plans (beat plans) to maintain established call rates.
Provide all necessary transaction tools for both SSO and agent locations, alongside training SOS and Trash Agents on the proper usage of these tools and processes.
Conduct comprehensive AML (Anti-Money Laundering) training for agents while educating SOS (Service & Support Officers) on KYC (Know Your Customer) protocols, specifically in alignment with SIM REG requirements.
Float and stock cover, as well as sales, must be carefully monitored to ensure compliance with the 1.5x stock rule for agents. Additionally, it is essential to verify that Stock Sales Officers (SOS) maintain sufficient stock SIMs available for new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of all required materials at SSO and Agent outlets.
Seeking candidates with strong academic credentials and substantial professional experience. Applicants should possess relevant degrees and certifications aligned with the role’s demands. Demonstrated expertise through prior work in the field is essential. Knowledge of industry standards and best practices is required. Proficiency in specialized tools, software, or methodologies may be necessary. Exceptional analytical, problem-solving, and communication skills are critical for success in this position.
A Bachelor’s Degree or Diploma in Business, Marketing, or a related discipline is required.
Experience
With a minimum of one year of practical experience in sales and distribution roles within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors, you will bring valuable expertise to the position.
Proficient candidates will demonstrate expertise in a range of key competencies aligned with the role’s demands. Essential qualifications include a Bachelor’s degree in a relevant field, preferably coupled with [X] years of hands-on experience in [specific industry/field]. The ideal applicant will have a track record of achieving measurable results, such as [specific achievement or metric], and possess strong analytical, problem-solving, and communication skills. Familiarity with [specific tools, software, or methodologies] is required, along with the ability to collaborate effectively in cross-functional teams. Additionally, proficiency in [specific technical or soft skill] and adherence to industry best practices are expected.
We prioritize a customer-centric approach in every aspect of our operations, ensuring that client needs and expectations are not only met but exceeded. Our team is dedicated to delivering exceptional service, resolving inquiries promptly, and fostering long-term relationships through attentive and personalized support. Candidates for this role must demonstrate strong interpersonal skills, active listening abilities, and a genuine passion for assisting others. Proficiency in communication tools and problem-solving techniques is essential to effectively address diverse customer challenges. Additionally, the ability to adapt to evolving client demands and maintain a positive, solutions-oriented mindset is crucial for success in this position.
Influencing others and negotiating effectively are essential competencies required for this role.
Networking and cultivating strategic partnerships are essential components of this role, requiring the ability to establish and maintain meaningful connections with key stakeholders, industry leaders, and potential collaborators. The position demands strong interpersonal skills and the capacity to identify opportunities for mutual growth, while also fostering long-term relationships that align with organizational objectives. Additionally, the role involves actively engaging in industry events, conferences, and networking platforms to expand professional networks and drive collaborative initiatives.
Analytical thinking involves the capacity to systematically dissect complex problems, identify underlying patterns, and derive logical conclusions from available data. Professionals in this domain must possess keen attention to detail, proficiency in interpreting numerical and qualitative information, and the ability to apply structured methodologies to evaluate information objectively. Key responsibilities include assessing risks, devising data-driven strategies, and synthesizing insights to inform decision-making processes. Strong problem-solving skills and a methodical approach are essential for success in roles requiring analytical thinking.
Applicants who satisfy the specified criteria are invited to submit their application letter, expected salary, and a comprehensive CV, along with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line of the email should include the reference *TDR SI AYA TOWN*, and candidates must clearly state their location in the application.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
