Job purpose
To enhance retailer engagement, prioritize in-person visits to boost awareness and improve SIM and float performance, while ensuring optimal visibility and merchandising at the point of purchase for SOS and Trash agents.
Oversee and execute critical duties including the development and implementation of strategic initiatives, ensuring alignment with organizational objectives while fostering innovation and efficiency. Collaborate with cross-functional teams to analyze performance metrics, identify areas for improvement, and drive data-informed decisions to enhance productivity and profitability. Manage project timelines, allocate resources effectively, and monitor progress to ensure timely completion of deliverables. Maintain rigorous adherence to compliance standards, regulatory requirements, and internal policies to mitigate risks and uphold operational integrity. Lead stakeholder communications, facilitate transparent reporting, and cultivate strong relationships to support seamless collaboration and goal attainment.
SSO & Agent Recruitment & Mapping: Responsible for identifying and recruiting Agents, focusing on mobile money outlets and high-traffic retail stores, with careful oversight of the entire process.
Conduct regular visits to SOS and Agents in accordance with prearranged route plans (beat plans) to ensure consistent call rates.
Provide all necessary tools for processing transactions at SSO and agent outlets, along with training SOS and Trash Agents on the corresponding procedures.
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Provide comprehensive training and assessment programs for agents regarding Anti-Money Laundering (AML) protocols, while educating them on Suspicious Signal Organizations (SOS) and the Know Your Customer (KYC) process as it pertains to SIM REG compliance.
Monitor inventory levels and ensure sufficient stock coverage to support sales operations. Implement and strictly enforce the 1.5x stock rule for agents while verifying that Sales Support Officers (SOS) maintain adequate SIM card inventory for new customer registrations and activation requests.
Merchandising entails establishing and upholding merchandising standards, which includes providing merchandising materials at SOS and Agent outlets.
Academic background and professional experience form the foundation of the qualifications sought. Candidates must hold a relevant degree from an accredited institution, accompanied by a proven track record in the field. Essential requirements include specialized knowledge, practical skills, and the ability to apply theoretical concepts in real-world scenarios. Additionally, familiarity with industry standards, regulatory compliance, and emerging trends is highly valued.
A minimum of a diploma or bachelor’s degree in business, marketing, or a closely related discipline is required.
Experience
We seek candidates with a minimum of one year of hands-on experience in sales and distribution within the FMCG or telecommunications sectors.
We seek candidates who demonstrate proficiency in key competencies essential for this role. The ideal applicant will exhibit strong analytical thinking, exceptional problem-solving skills, and the ability to communicate clearly and effectively. Prior experience in a similar position is highly valued, along with a proven track record of meeting deadlines and delivering high-quality work. Adaptability, teamwork, and a proactive approach to challenges are also critical. Familiarity with industry-specific tools and methodologies is required, and the ability to work independently while contributing to team objectives is expected.
Our top priority is ensuring complete customer satisfaction through responsive service and attentive support. We seek candidates who demonstrate a strong dedication to understanding and addressing customer needs promptly and effectively. The ideal applicant will actively listen to feedback, resolve inquiries with efficiency, and maintain a positive, solution-oriented attitude in all interactions. Experience in customer service or related fields is highly valued, as is the ability to adapt to diverse customer situations with professionalism and empathy.
Skilled in negotiation and persuasive communication, with a proven ability to influence stakeholders and drive consensus. Proficient in crafting compelling arguments, adapting messaging to diverse audiences, and securing favorable outcomes through strategic dialogue. Demonstrated capacity to navigate complex discussions, mitigate conflicts, and align interests toward mutually beneficial solutions.
Networking and cultivating strategic partnerships are essential components of this role, requiring the establishment and maintenance of relationships with key stakeholders, industry leaders, and potential collaborators to foster mutual growth and innovation. This position involves identifying opportunities for collaboration, negotiating agreements, and ensuring alignment with organizational objectives to drive value creation and sustainable development. The successful candidate will possess strong interpersonal skills, a proactive approach to relationship management, and the ability to leverage connections to achieve long-term business success.
Individuals must possess strong analytical skills to interpret complex data, identify patterns, and derive actionable insights. This role requires the ability to approach problems methodically, assess multiple variables, and develop data-driven solutions. Candidates should demonstrate proficiency in analyzing quantitative and qualitative information to support strategic decision-making and operational improvements. Experience with analytical tools, software, or methodologies is highly desirable.
Applicants who fulfill the specified qualifications are encouraged to submit their application, including a cover letter, expected salary, and a comprehensive CV with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line of the email must clearly state “TDR SI AYA TOWN,” and candidates are required to specify their location in the application.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
