Job purpose
To concentrate on conducting channel visits with the objective of enhancing retailer awareness and improving turnaround times for SIMs and Float, while ensuring optimal visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Oversee a comprehensive range of duties, including managing day-to-day operations, leading cross-functional teams, and driving strategic initiatives aligned with organizational objectives. Develop and implement policies and procedures to enhance efficiency, compliance, and performance across departments. Collaborate closely with senior leadership to identify opportunities for growth, innovation, and operational improvements. Monitor key performance indicators, analyze trends, and present data-driven insights to inform decision-making. Ensure adherence to industry regulations, quality standards, and best practices while fostering a culture of accountability and continuous improvement.
Effectively oversee the identification and recruitment of Agents, with a focus on mobile money outlets and high-traffic retail stores.
Consistently meet assigned call rate targets by conducting regular visits to SOS and Agents as outlined in the agreed route and beat plans.
Provide and deliver essential business tools required for transactions at SSO and agent outlets, ensuring comprehensive training for SOS and Trash Agents on all relevant processes.
Conduct AML training sessions and assessments for agents, with a focus on Anti-Money Laundering (AML) protocols and Suspicious Substance Operations (SOS). Additionally, provide comprehensive training on Know Your Customer (KYC) processes as they pertain to the SIM REG framework.
Float and stock coverage responsibilities involve monitoring and rigorously applying the 1.5x stock rule for agents, while ensuring Sales Support Officers (SOS) maintain sufficient SIM inventory for seamless new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SOS and agent outlets.
A strong academic background combined with relevant professional experience is required for this role. Candidates must possess the necessary qualifications and expertise to effectively perform the duties associated with the position.
A degree in Business, Marketing, or a closely related discipline, either at the diploma or bachelor’s level, is required for this position.
Experience
With a minimum of one year’s experience in sales and distribution within the Fast-Moving Consumer Goods (FMCG) or telecommunications (Telcos) sectors, candidates will demonstrate a proven ability to drive revenue and manage key accounts.
We are seeking a candidate who demonstrates exceptional proficiency in a range of key competencies, including strategic thinking, leadership, and effective communication. The ideal applicant will possess a proven track record in project management, with the ability to drive initiatives forward while maintaining high standards of quality and efficiency. Strong analytical skills and adaptability are essential, as the role requires navigating complex challenges and implementing innovative solutions. Additionally, collaboration and teamwork are crucial, as the position involves working closely with cross-functional teams to achieve organizational objectives. Proficiency in relevant industry tools and technologies, along with a commitment to continuous professional development, is also required.
We prioritize delivering exceptional service by deeply understanding and addressing the unique needs of each client. This role requires a proven ability to build strong relationships, actively listen, and tailor solutions to meet individual requirements. You will be responsible for ensuring high levels of customer satisfaction through consistent follow-ups, clear communication, and timely resolution of inquiries. Additionally, the position demands adaptability to evolving customer expectations and a commitment to exceeding performance metrics.
Demonstrated ability to persuade others and engage in productive negotiations is essential for this role. You will need to effectively communicate ideas, build consensus, and secure agreement with stakeholders at various levels. Strong interpersonal skills and the capacity to navigate complex discussions are required to achieve mutually beneficial outcomes.
We cultivate and nurture professional relationships and strategic alliances to foster collaboration and mutual growth. This involves consistently engaging with industry peers, key stakeholders, and potential partners to identify opportunities, align objectives, and drive synergy across diverse initiatives. Through active participation in industry events, forums, and targeted outreach, we ensure the expansion of our network while maintaining strong, long-lasting connections that benefit all parties involved.
Analytical professionals excel in dissecting complex problems, evaluating data-driven insights, and synthesizing actionable solutions to drive informed decision-making. They leverage their expertise to identify patterns, assess risks, and optimize processes, ensuring precision and efficiency in every task. Strong quantitative and qualitative analysis skills are essential, along with proficiency in tools like Excel, SQL, or statistical software. These individuals thrive in structured environments, where they can systematically break down challenges, prioritize key variables, and deliver measurable outcomes. Adaptability and attention to detail further enhance their ability to interpret multifaceted information and translate it into clear, strategic recommendations.
Interested candidates who satisfy the specified criteria are requested to forward their application letter, expected salary, and a comprehensive CV—including a daytime contact number—to jobs1@hcsaffiliatesgroup.com, ensuring “TDR SI AYA TOWN” appears in the email subject line. Applicants must clearly state their preferred location in the submission.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
