Crafts a compelling job purpose statement that clearly defines the role’s objectives and contributions within the organization.
To enhance retailer engagement, visit channels regularly to boost awareness and improve performance on SIMs and Float, ensuring optimal visibility and merchandising at the point of purchase for SOS and Trash agents.
Key duties involve administering and overseeing routine operational tasks, ensuring adherence to established policies and procedures. Accountability includes collaborating with cross-functional teams to drive project execution and achieve key performance indicators. Additionally, responsibilities extend to monitoring workflow efficiency, identifying process improvements, and reporting on progress to senior leadership. The role demands meticulous attention to detail, strong organizational capabilities, and the ability to manage multiple priorities in a fast-paced environment. Proficiency in relevant software tools and systems is essential to support day-to-day functions and enhance productivity.
Effectively oversee the identification and recruitment of Agents, with a focus on mobile money outlets and high-traffic retail stores.
Consistently meet set call rate targets by conducting regular visits to SOS and Agents, adhering to predetermined route plans (beat plans).
We are responsible for equipping SSO and agent outlets with all necessary tools required for seamless transactions, alongside providing comprehensive training to SOS and Trash Agents on operational processes.
Conduct anti-money laundering (AML) training sessions to educate agents on AML protocols and suspicious transaction reporting obligations, alongside instructing staff on Know Your Customer (KYC) procedures as they pertain to SIM REG compliance.
Monitor and maintain sufficient inventory levels while overseeing sales activities, rigorously applying the 1.5x stock rule for agents to ensure optimal availability. Additionally, verify that Sales Support Officers (SOS) possess adequate SIM card stock to facilitate seamless new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
Candidates must possess robust academic credentials and relevant professional experience to qualify for this role. A minimum of a bachelor’s degree in a related field is required, alongside substantial experience in a comparable position. Preferred qualifications include advanced degrees and specialized certifications that align with the role’s demands. Additionally, applicants should demonstrate a proven track record of success in their professional endeavors.
A Bachelor’s degree or higher in Business, Marketing, or a closely related discipline is required.
Experience
Seasoned professionals with a minimum of one year of hands-on experience in sales and distribution within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors are encouraged to apply.
We are seeking a highly motivated professional who possesses strong competencies in strategic planning, problem-solving, and team leadership, with exceptional communication skills and the ability to adapt to dynamic environments. The ideal candidate will have a minimum of five years of progressive experience in project management or a related field, supported by a proven track record of delivering measurable results. Responsibilities include overseeing cross-functional teams, driving operational efficiency, managing stakeholder relationships, and ensuring alignment with organizational goals. Proficiency in industry-standard software and tools, along with a commitment to continuous learning and innovation, is essential. Candidates should demonstrate analytical thinking, attention to detail, and the capacity to inspire and mentor team members toward achieving excellence.
We prioritize customer satisfaction by meticulously addressing their needs and expectations at every interaction. This role requires a dedication to understanding and resolving customer inquiries promptly and effectively. Key responsibilities include providing exceptional service, handling complaints with professionalism, and ensuring a seamless experience for all clients. Strong communication skills and a proactive approach to problem-solving are essential to excel in this position.
Skilled in effectively swaying stakeholders and negotiating mutually beneficial agreements, with a strong ability to communicate persuasively and resolve conflicts.
Networking and cultivating strategic partnerships are essential components of this role. The successful candidate will be responsible for establishing and nurturing professional relationships with key stakeholders, clients, and industry leaders to drive collaborative opportunities and mutual growth. This involves identifying potential partners, engaging in meaningful discussions, and negotiating mutually beneficial agreements. Strong interpersonal skills, a proactive approach, and the ability to foster trust and rapport are critical for success in this position. Additionally, the role requires maintaining ongoing communication with existing partners to ensure alignment and long-term engagement.
Analytical thinking involves systematically evaluating information, identifying patterns, and solving complex problems through logical reasoning. Professionals in this role must dissect data, assess potential outcomes, and make informed decisions based on objective evidence. Strong problem-solving skills, attention to detail, and the ability to draw meaningful conclusions are essential requirements. Responsibilities include interpreting datasets, assessing risks, and developing strategic solutions to enhance operational efficiency and effectiveness. Effective communication of findings to stakeholders is also a key component of the position.
Applicants who satisfy the specified criteria are requested to forward their application letter, expected remuneration, and a comprehensive CV, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The email subject line should clearly state “TDR SI AYA TOWN,” and candidates must specify their location in the submission.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
