Job purpose
Our primary responsibility involves conducting channel visits to enhance retailer awareness and improve SIM and Float turnaround times, ensuring meticulous attention to visibility and merchandising at the point of purchase for SOS and Trash agents.
Oversee and execute the primary duties associated with this role, ensuring alignment with organizational objectives and industry standards. Deliver consistent, high-quality performance in core functions while maintaining adherence to established protocols and best practices. Collaborate effectively with cross-functional teams to achieve shared goals, fostering a culture of accountability and continuous improvement. Address challenges proactively, leveraging analytical skills and problem-solving abilities to drive efficient and innovative solutions. Stay current with evolving trends, regulations, and technologies relevant to the position to enhance operational effectiveness and strategic contributions.
SSO & Agent Recruitment & Mapping – Proactively oversee the identification and recruitment of Agents, focusing on mobile money outlets and high-traffic retail stores to expand our network reach.
Visit SOS and Agents on a consistent basis, adhering to the predefined route plans (beat plans) to ensure systematic and timely coverage.
We are responsible for supplying all necessary tools to facilitate transactions at SSO and agent outlets, in addition to conducting training sessions for SOS and Trash Agents on operational procedures.
AML training and certification programs involve educating agents on anti-money laundering (AML) protocols while also instructing staff responsible for know-your-customer (KYC) procedures as they pertain to SIM REG compliance.
Float and stock management responsibilities include monitoring and rigorously enforcing the 1.5x stock rule for agents, while ensuring Service Sales Officers (SOS) maintain sufficient stock of SIM cards to support seamless new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
Seeking candidates with a strong academic foundation and relevant professional experience are essential for this role. Applicants should possess an advanced degree in a related field, along with a proven track record in a professional setting that aligns with the position’s demands. Demonstrated expertise through formal education and hands-on work experience will be critical to success in this opportunity.
A Bachelor’s Degree or Diploma in Business, Marketing, or a closely related field is required.
Experienced professionals with a strong background in the field are encouraged to apply. Candidates should possess a minimum of [X] years of relevant work experience, demonstrating expertise in [specific areas or skills]. Familiarity with [tools, methodologies, or industry standards] is highly advantageous. The ideal applicant will have a proven track record in [key responsibilities or achievements], along with the ability to [specific competencies or soft skills]. Prior involvement in [type of projects or roles] is preferred.
With a minimum of one year’s experience in a sales and distribution capacity within the FMCG or telecommunications sectors, candidates will be well-positioned to contribute effectively to our team.
We are seeking a candidate who demonstrates expertise in key competencies relevant to this role. The ideal individual will possess strong analytical abilities, exceptional problem-solving skills, and the capacity to work collaboratively within a team environment. Proficiency in [specific software/tools, if applicable], along with a solid understanding of [industry-specific knowledge, if applicable], is required. Additionally, the ability to manage multiple priorities, meet deadlines, and maintain a high level of attention to detail is essential. Strong communication skills, both written and verbal, are also necessary to effectively engage with stakeholders and convey complex information clearly.
We prioritize delivering exceptional service by deeply understanding and addressing the unique needs of each client. This role requires a commitment to maintaining strong client relationships through attentive listening, clear communication, and timely follow-up. You will be responsible for identifying customer pain points, proposing tailored solutions, and ensuring a seamless experience at every touchpoint. A proactive approach to resolving issues and a dedication to exceeding expectations are essential to success in this position.
Skilled in negotiation and the ability to influence others effectively are crucial for this role.
Networking and cultivating collaborative partnerships are essential components of this role. The successful candidate will be responsible for establishing and nurturing professional relationships with key stakeholders, industry leaders, and potential partners to drive mutual growth and innovation. This includes identifying opportunities for strategic alliances, negotiating mutually beneficial agreements, and ensuring seamless collaboration across teams and organizations. Strong interpersonal skills, a proactive approach, and the ability to foster trust and rapport are critical for success in this position.
Analytical thinking is a critical competency required for evaluating complex information, identifying patterns, and deriving meaningful insights to inform strategic decision-making. Individuals possessing this skill can systematically dissect problems, assess data objectively, and synthesize findings to address challenges effectively. Strong analytical abilities enable professionals to anticipate potential outcomes, mitigate risks, and optimize processes through evidence-based reasoning. This capability is essential across diverse roles, particularly in fields such as data analysis, operations, finance, and strategic planning, where precision and logical problem-solving are paramount.
Applications meeting the specified criteria should be submitted via email to jobs1@hcsaffiliatesgroup.com, with “TDR SI AYA TOWN” included in the subject line. Please include a cover letter, your expected salary, a comprehensive CV, and a daytime contact number in your submission. Additionally, applicants must clearly state their preferred location in the application.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
