Job purpose
To concentrate on conducting channel visits with the aim of enhancing retailer awareness and improving performance on SIMs and Float, while ensuring optimal visibility and merchandising at the point of purchase for SOS and Trash agents.
Responsibilities involve overseeing and executing a range of critical tasks, including analyzing project requirements, developing strategic solutions, and ensuring adherence to established timelines. Additionally, the role demands collaboration with cross-functional teams to align objectives and deliver measurable outcomes, while maintaining rigorous quality standards. Contributing to process improvements, training team members, and reporting progress to stakeholders are also integral components of the position. Furthermore, the role requires staying updated on industry trends to foster innovation and competitive advantage.
SSO & Agent Recruitment & Mapping – Proactively identify and onboard Agents, with a focus on mobile money outlets and high-traffic retail stores.
Regularly conduct visits to SOS and Agents by following the established route plans, also known as beat plans, to ensure consistent coverage and engagement.
We are responsible for ensuring all necessary business tools are provided for seamless transactions at SSO and agent outlets. Additionally, we deliver comprehensive training to SOS and Trash Agents, equipping them with the knowledge of essential processes.
Train employees in anti-money laundering (AML) protocols and standards, with an additional focus on educating them on the Know Your Customer (KYC) process as it pertains to the SIM Registration (SIM REG) framework.
Float and stock management responsibilities include overseeing and maintaining adequate SIM card inventory while ensuring agents comply with the 1.5x stock rule. Additionally, the role involves monitoring stock levels to guarantee sales supervisors (SOS) have sufficient SIMs available for new customer registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SSO and agent outlets.
• Academic credentials should include a bachelor’s degree or higher in a relevant field, coupled with professional certifications that bolster expertise.
A degree in Business, Marketing, or a closely related field—either at the diploma or bachelor’s level—is required for this position.
Experience
Requires a minimum of one year of hands-on experience in sales and distribution, preferably within the Fast-Moving Consumer Goods (FMCG) or telecommunications (Telcos) sectors.
Competencies
We prioritize customer satisfaction and strive to meet and exceed their expectations in every interaction. Understanding and addressing customer needs is central to our operations. We seek individuals who are adept at active listening, demonstrating empathy, and resolving issues efficiently. Candidates should possess strong communication skills to convey solutions clearly and build trust with clients. A commitment to delivering exceptional service and fostering long-term customer relationships is essential.
Demonstrates exceptional ability to persuade and negotiate effectively, driving alignment and securing favorable outcomes through compelling communication and strategic engagement.
We specialize in cultivating robust professional connections and fostering collaborative partnerships to drive mutual growth and innovation. This role demands a proactive approach to engaging with stakeholders, establishing meaningful relationships, and maintaining long-term alliances that align with organizational objectives.
Analytical thinking involves solving complex problems by breaking them down into smaller, manageable components. It requires the ability to gather and interpret data, identify patterns and trends, and draw logical conclusions. This skill is essential for evaluating situations objectively, making informed decisions, and developing effective solutions. Professionals with strong analytical thinking can anticipate potential challenges, assess risks, and optimize processes to achieve desired outcomes. It is particularly valuable in roles that demand critical evaluation, strategic planning, and evidence-based reasoning.
Qualified candidates who fulfill the specified criteria are invited to submit their application letter, expected salary, and comprehensive CV—including a daytime contact number—via email to jobs1@hcsaffiliatesgroup.com. To ensure proper routing, please include “TDR SI AYA TOWN” in the subject line and clearly state your location in the application.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
