The role serves to drive organizational success by fulfilling key objectives aligned with strategic goals. Essential responsibilities include managing daily operations, leading project teams, and ensuring compliance with company policies and industry regulations. Additionally, the position requires collaboration with cross-functional departments to enhance efficiency and innovation. Candidates must possess a bachelor’s degree in a relevant field, along with at least five years of progressive experience in a similar role. Strong leadership, analytical, and communication skills are imperative, along with proficiency in industry-specific tools and software.
To concentrate on conducting channel visits aimed at enhancing retailer awareness and improving SIM and Float performance while ensuring optimal visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Oversee a comprehensive range of critical duties, including the development and implementation of strategic initiatives to enhance operational efficiency and drive organizational growth. Serve as a key liaison between senior leadership and cross-functional teams to ensure seamless communication and alignment of objectives. Analyze complex business challenges and propose data-driven solutions to optimize performance and mitigate risks. Lead and mentor a high-performing team, fostering a culture of collaboration, innovation, and accountability. Ensure compliance with industry regulations and internal policies while maintaining meticulous attention to detail in all deliverables.
Effectively oversee the identification and recruitment of Agents, focusing specifically on mobile money outlets and high-traffic retail stores, while ensuring seamless Single Sign-On (SSO) integration for streamlined operations.
Regularly conduct visits to SOS and agents following the agreed-upon route plans (beat plans) to ensure adherence to call rate requirements.
Provide and deliver all essential business tools necessary for facilitating transactions at SSO and agent outlets, while concurrently conducting training sessions for SOS and Trash Agents on operational processes.
Conduct AML training sessions and assess agents’ understanding of Anti-Money Laundering (AML) protocols. Additionally, provide specialized training on Know Your Customer (KYC) processes for Senior Sales Officers (SOS) in alignment with SIM REG requirements.
Monitor coverage and inventory levels while ensuring compliance with the 1.5x stock rule for agents, and confirm that SOS maintain sufficient stock of SIMs for new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
We seek candidates with a strong academic background and relevant professional experience. Ideal applicants will hold a degree in a pertinent field and possess demonstrated expertise through practical work in the industry. Additionally, they should showcase a commitment to continuous learning and professional development to stay current with evolving trends and best practices.
A degree in Business, Marketing, or a closely related field, whether at the diploma or bachelor’s level, is required for this position.
Experience
With a minimum of one year of hands-on experience in sales and distribution within the Fast-Moving Consumer Goods (FMCG) or telecommunications (Telcos) sectors, you bring a strong foundation to this role. Your proven track record in these dynamic industries equips you with the insights and skills necessary to excel in this position.
We are seeking a candidate with a proven ability to perform under pressure, a strong commitment to continuous improvement, and excellent communication skills. The ideal applicant will demonstrate adaptability in dynamic environments, a collaborative mindset, and the capacity to lead cross-functional teams. Key responsibilities include fostering innovation, driving operational efficiency, and ensuring adherence to best practices. Proficiency in problem-solving, strategic planning, and stakeholder management is essential, along with a track record of delivering measurable results. A bachelor’s degree in a relevant field and at least five years of progressive experience are required.
We prioritize customer satisfaction and strive to deliver exceptional service. Understanding and addressing customer needs is central to our operations. Candidates should demonstrate strong interpersonal skills and a commitment to resolving customer inquiries effectively. The ability to communicate clearly and empathetically is essential. Experience in customer service or related fields is preferred, though we provide comprehensive training for motivated individuals. Proficiency in CRM tools and problem-solving is advantageous.
Proven ability to influence stakeholders and negotiate effectively, ensuring alignment and achieving mutually beneficial outcomes through persuasive communication and strategic engagement.
Networking and cultivating strategic partnerships are essential components of this role. You will be responsible for establishing and maintaining relationships with key stakeholders, industry leaders, and potential collaborators to drive mutual growth and innovation. This position requires a proactive approach to identifying opportunities, engaging with partners, and negotiating mutually beneficial agreements. Strong interpersonal skills, a results-driven mindset, and the ability to communicate effectively are critical for success in this position.
Analytical thinking involves the ability to systematically assess information, identify patterns, and derive logical conclusions from complex data sets. This skill requires a keen attention to detail, the capacity to break down intricate problems into manageable components, and the proficiency to apply structured reasoning to make informed decisions. Professionals with strong analytical thinking can efficiently evaluate risks, optimize processes, and anticipate potential challenges, ensuring solutions are both effective and sustainable.
Qualified candidates fulfilling the outlined criteria are encouraged to submit their application letter, salary expectations, and comprehensive CVs, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The email subject line should include the reference “TDR SI AYA TOWN,” and applicants must clearly state their location in the correspondence.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
