Job purpose
To prioritize on-site retail visits to enhance brand recognition and improve SIM and Float performance, ensuring optimal visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Oversee and execute core duties encompassing a broad spectrum of strategic planning, operational management, and cross-functional collaboration to drive organizational objectives forward. Ensure adherence to established policies, standards, and procedural guidelines while maintaining rigorous quality control across all initiatives. Facilitate seamless communication between departments to align efforts, resolve challenges, and enhance overall productivity. Analyze performance metrics and provide data-driven insights to inform decision-making and optimize resource allocation. Lead, mentor, and develop high-performing teams to foster innovation, accountability, and continuous improvement within the organization.
Effectively oversee the identification and recruitment of Agents, focusing on mobile money outlets and high-traffic retail stores, while maintaining a strategic approach to mapping and expansion.
Regularly visit assigned SOS and Agents in accordance with established route plans (beat plans) to fulfill call rate requirements.
Provide all necessary transaction tools for both SSO and agent outlets while ensuring comprehensive training for SOS and Trash Agents on operational processes.
Conduct anti-money laundering (AML) training sessions and evaluate agents’ comprehension of AML protocols. Additionally, educate agents on Know Your Customer (KYC) procedures as they pertain to SIM REG compliance.
Float and stock management, along with sales oversight, require diligent monitoring and strict enforcement of the 1.5x stock rule for agents. Additionally, it is essential to guarantee that Sales Support Officers (SOS) maintain sufficient stock of SIM cards to facilitate seamless new registrations and activations.
Develop and enforce merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
Seeking a candidate with an advanced degree in a relevant field, complemented by substantial professional experience. The ideal applicant will possess a strong academic foundation, supported by hands-on work experience in the industry. Expertise in [specific skills or areas] is essential, along with a proven track record of delivering results in [specific responsibilities or projects]. Strong communication and problem-solving abilities are required to excel in this role.
Applicants must possess either a Diploma or a Bachelor’s Degree in Business, Marketing, or a related discipline to qualify for consideration.
With a proven track record in the field, candidates should bring substantial hands-on experience, demonstrating expertise in relevant methodologies and tools essential to the role. The ideal applicant will have successfully managed projects from inception to completion, showcasing strong problem-solving abilities and adaptability in dynamic environments. Prior experience in similar positions is preferred, along with a deep understanding of industry standards and best practices. Additionally, familiarity with specific software, systems, or frameworks relevant to the job is required to ensure seamless integration into the team.
With a minimum of one year’s experience in a sales and distribution capacity within the FMCG or telecommunications sectors, candidates should demonstrate a solid foundation in driving revenue growth and managing key accounts. This role demands a proactive approach to identifying market opportunities, fostering client relationships, and ensuring efficient product distribution across assigned territories.
We seek a candidate who demonstrates exceptional proficiency in a range of key competencies, including strong analytical and problem-solving skills, effective communication abilities, and a collaborative approach to teamwork. The ideal individual will possess the capacity to manage multiple projects simultaneously, adapt quickly to changing priorities, and maintain a high level of attention to detail in all tasks. Proficiency in relevant software and tools, along with a commitment to continuous learning and professional development, is essential. Additionally, the ability to lead initiatives, mentor colleagues, and drive results while upholding organizational values and standards will be critical to success in this role.
We prioritize a customer-centric approach in all aspects of our operations, ensuring that client needs and satisfaction remain at the forefront of our decision-making processes. This role requires a deep commitment to understanding and addressing customer concerns promptly and effectively, with a strong emphasis on delivering exceptional service. Candidates must demonstrate a proven ability to build and maintain positive client relationships, resolve issues efficiently, and proactively anticipate customer needs. Excellent communication skills, both verbal and written, are essential to convey empathy, clarity, and professionalism in every interaction.
Demonstrating exceptional proficiency in persuasion and negotiation is essential for this role. The ideal candidate must possess strong interpersonal abilities to effectively engage with stakeholders, secure agreements, and resolve conflicts through strategic dialogue. These skills will be critical in driving collaborative outcomes and advancing key initiatives within the organization.
Networking and cultivating strategic alliances are essential components of this role, facilitating mutually beneficial connections with key stakeholders across various sectors. The successful candidate will be responsible for establishing and maintaining robust professional relationships, identifying collaboration opportunities, and ensuring seamless communication channels to drive organizational growth and enhance market presence.
Analytical thinking is a fundamental requirement for this role, necessitating the ability to dissect complex problems, identify key patterns, and derive actionable insights from data. Candidates must demonstrate proficiency in evaluating information objectively, applying logical reasoning to assess risks and opportunities, and making informed decisions based on evidence rather than assumptions. Strong attention to detail is essential, as is the capacity to synthesize large volumes of information efficiently while maintaining accuracy. The ideal candidate will possess a structured approach to problem-solving, ensuring that conclusions are both thorough and well-supported by data-driven analysis.
Qualified candidates who fulfill the specified criteria are invited to submit their application letter, salary expectations, and comprehensive CVs—including a daytime contact number—via email to jobs1@hcsaffiliatesgroup.com. The subject line should include “TDR SI AYA TOWN,” and applicants must clearly state their preferred location in the submission.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
