Crafts and maintains job descriptions by ensuring all key responsibilities, essential functions, and eligibility criteria are clearly defined and aligned with organizational objectives.
The primary responsibilities of this position involve designing, developing, and commercializing product propositions and platforms that provide comprehensive solutions to clients of Caritas Microfinance Bank, as well as stakeholders within the church ecosystem in the designated religious sector of Institutional Banking. Additionally, the role encompasses overseeing the performance of these products across their lifecycle, with a focus on maximizing customer value and return on investment.
Oversee a comprehensive range of duties that encompass critical operational and strategic functions within the organization, ensuring alignment with overarching business objectives. Act as a key liaison between senior leadership and cross-functional teams, facilitating seamless communication and collaboration to drive project execution. Develop and implement innovative policies, procedures, and best practices to enhance productivity, efficiency, and compliance with regulatory standards. Analyze performance metrics and key performance indicators to identify trends, opportunities, and areas for improvement, providing data-driven recommendations to senior management. Lead, mentor, and coach a high-performing team, fostering a culture of accountability, continuous learning, and professional growth. Ensure adherence to budgetary constraints while optimizing resource allocation to maximize return on investment. Collaborate with stakeholders across departments to streamline workflows, eliminate redundancies, and enhance overall operational excellence.
Cultivate and uphold a customer-centric mindset, engaging with both internal and external stakeholders to ensure their needs are prioritized and addressed effectively.
Facilitate engagement in strategic discussions with essential partners and customers through participation in pertinent forums.
Facilitate and nurture strong, collaborative relationships with internal stakeholders across various departments to ensure alignment and effective communication in support of organizational objectives.
Collaborate with marketing teams and various Head Office departments to align strategies, ensuring cohesive brand messaging and operational efficiency across the organization.
Proactively interact with customers to define service expectations and drive ongoing enhancements.
Deliver consistent, transparent evaluations to both agents and clients, ensuring clarity and honesty in all assessments.
Foster professional relationships between team members and customers to uphold high standards of service.
Responsibilities include identifying and engaging potential customers within designated market segments to expand the client base. This involves actively seeking out new business opportunities and nurturing relationships to drive growth and revenue.
Conducting regular evaluations of staff productivity on a daily and weekly basis ensures accurate tracking of performance metrics and operational efficiency.
Establish and reinforce robust customer service standards and practices that are both measurable and impactful.
Monitor credit facilities and deposits to maintain PAR (Portfolio at Risk) on all loan portfolios below established thresholds, ensuring renewals, extensions, and cancellations are proactively initiated and processed prior to maturity dates.
Maintain an effective call program for all assigned customers and prospects.
To cultivate a high-performing team, drive engagement, and nurture individual growth while ensuring top-tier performance to consistently achieve and exceed organizational objectives and goals.
Ensure ongoing communication with customers regarding the status of their applications, fostering this commitment to transparency and responsiveness across the entire team.
Proactively identify and mitigate fraudulent activities while reducing overall risk exposure to the organization.
Perform a thorough needs analysis to accurately assess customer requirements during the initiation of new accounts or when providing product recommendations.
Provide full transparency to customers regarding accreditation status, repayment terms, applicable service fees, and commission structures.
Proactively evaluate the review process for existing facilities to guarantee a consistent, comprehensive, and punctual assessment of all current operations.
Responsibilities include promoting the full range of bank services to existing clients and actively pursuing new business opportunities to drive growth.
Gathering comprehensive market intelligence entails analyzing local competition, available products, and service standards to identify key trends and opportunities.
Ensure timely collection of arrears on standard and watch-list accounts to sustain high-quality loan portfolios.
Oversee and manage a comprehensive database containing all client information within the marketing office’s portfolios.
The Bank offers comprehensive training programs designed to educate both new and existing clients about its range of products, ensuring they fully understand the features, benefits, and functionalities to make informed financial decisions.
Build strong professional relationships with prospective clients and effectively finalize loan agreements, financing arrangements, and banking business acquisitions.
Additionally, you may be tasked with undertaking other responsibilities as necessary to support the achievement of organizational goals and objectives.
We are seeking candidates who meet the following qualifications and experience criteria: a minimum of [X] years in a relevant field, proficiency in [specific skills or tools], and a proven track record in [specific responsibilities or achievements]. A degree in [relevant field] is required, along with certifications or licenses pertinent to the role, if applicable. Prior experience in [industry or sector] is highly desirable, as are strong analytical, communication, and problem-solving skills. The ideal candidate will demonstrate adaptability, leadership potential, and a commitment to continuous professional development.
Candidate must possess a bachelor’s degree in a business-related discipline.
Proficient in MSME banking products and policies with an in-depth understanding of their applications and regulatory frameworks.
AKIN banking certificates would be considered a valuable asset for applicants.
Seeking a candidate with a minimum of three years of banking experience, including at least two years dedicated to business development roles within Personal Banking or customer relationship management.
Possesses a comprehensive understanding of various lending products and the associated prudential guidelines.
Demonstrates strong leadership in guiding teams to achieve measurable business outcomes.
Must demonstrate strong self-motivation alongside exceptional administrative, communication, and
The ideal candidate will possess exceptional interpersonal abilities, robust organizational capabilities, and advanced negotiation expertise.
Candidates who fulfill the specified requirements are invited to submit their application letters and comprehensive CVs to recruitment@caritas-mfb.co.ke. Please ensure the position title is clearly stated in the email subject line. The application deadline is set for May 30, 2026.
Qualifications
BA/BSc/HND
Experience Required
3 years
