The role encompasses a comprehensive set of duties and obligations, with key responsibilities including the management and oversight of [specific tasks, e.g., project execution, team coordination, client relations, or operational processes], ensuring alignment with organizational objectives. Additionally, the position demands proficiency in [specific skills, e.g., data analysis, stakeholder communication, or technical expertise], along with adherence to established protocols and regulatory standards. The successful candidate will be expected to collaborate cross-functionally, drive efficiency through innovative solutions, and maintain meticulous documentation to support strategic decision-making. Strong problem-solving abilities, adaptability to dynamic environments, and a commitment to continuous improvement are essential for excelling in this capacity.
Do you possess expertise in overseeing Atlassian product suites?
Can you evaluate user-reported issues, recommend viable solutions, and develop automated processes to enhance workflow efficiency?
Are you capable of effectively managing the implementation of Jira Atlassian spaces, guaranteeing comprehensive functional coverage and adherence to project timelines?
Do you excel in facilitating seamless communication and fostering collaboration among stakeholders and departments while thriving in a team-oriented environment?
Do you possess the ability to develop comprehensive deployment strategies, efficiently allocate resources, oversee implementation efforts, and maintain adherence to established standards?
Do you possess the ability to create concise documentation and reports that ensure traceability and facilitate well-informed decision-making?
We seek a skilled professional to oversee and optimize the entire application lifecycle, from initial development through deployment and ongoing maintenance. The ideal candidate will manage end-to-end processes, ensuring seamless integration, robust performance, and alignment with business objectives. Responsibilities include coordinating cross-functional teams, implementing best practices for development, testing, and deployment, and driving continuous improvement in efficiency and quality. Strong expertise in Application Lifecycle Management tools and methodologies, as well as a proven ability to lead complex projects, is required. A background in software development, project management, or a related field is preferred, along with excellent problem-solving and communication skills to facilitate collaboration across departments.
Oversee the entire lifecycle of the I2A platform—comprising a Jira-based MVP, Power BI dashboards, custom country-specific SharePoint portals, and low-code components—throughout its incubator phase, with a focus on maintaining optimal availability, performance, and quality standards.
Configure Jira projects, workflows, custom fields, permissions, and access segregation rules tailored to three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and OCP/CBA prototype tenants, ensuring alignment with organizational needs.
Establish and sustain country-specific Jira environments tailored to the designated implementation countries, ensuring seamless data migration of recommendations, visit reports, and Terms of Reference scheduled for Q3 and Q4 2026.
Maintain Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, guaranteeing data precision and dependable refresh cycles.
Collaborate on the development and evaluation of the streamlined alternative MVP prototype, pending the outcome of the deployment resistance analysis, which may trigger this decision point in Q4 2026.
We provide ongoing assistance and upkeep to ensure optimal system performance and reliability, addressing any issues promptly to minimize downtime and enhance user satisfaction. This role requires a strong understanding of troubleshooting techniques, technical support methodologies, and proactive maintenance strategies. Responsibilities include diagnosing and resolving technical problems, performing regular system updates, monitoring performance metrics, and collaborating with cross-functional teams to implement improvements. Ideal candidates will have proven experience in a similar capacity, exceptional problem-solving skills, and the ability to communicate complex technical concepts clearly to non-technical stakeholders.
Provide first-level and escalated functional and technical support to a diverse range of stakeholders, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST personnel, Advisors, IMS cohorts, and HQ referents. This role involves analyzing reported incidents to diagnose underlying issues and develop practical, sustainable solutions to restore service efficiency and user productivity.
Collaborate closely with designated DSI teams at OCG to deliver Tier 3 support, execute change implementations, and ensure seamless integration with MSF’s broader systems.
Engage with and provide guidance to the Senior Project Manager regarding interactions with Atlassian and other external service providers, fostering productive collaboration to address configuration adjustments, license oversight, and technical challenges.
Propose and execute enhancements to processes or configurations based on insights uncovered through problem-management initiatives.
The Product Development & Release Management team is responsible for overseeing the end-to-end lifecycle of product development, from conceptualization to market launch, ensuring timely and high-quality releases. This role involves coordinating cross-functional teams, managing timelines, and mitigating risks to deliver innovative solutions that meet business objectives and customer needs. Key responsibilities include defining product requirements, collaborating with engineering and design teams, conducting market analysis, and ensuring seamless deployment. Additionally, the position requires strong project management skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.
Partner with the Project Manager to evaluate and rank new features, enhancements, and use cases—including high-quality recommendations derived from audits and assessments.
Assist in drafting requests for change (RFCs), bug reports, and user stories to facilitate seamless feature development.
Coordinate User Acceptance Testing (UAT) scenarios and environments, collaborating closely with key stakeholders while prioritizing engagement with high-volume departments, including Medical and Logistics.
Provide assistance in organizing and executing releases while ensuring adherence to established quality standards, including functional coverage, budgetary constraints, and timelines.
Develop an automated system to generate role-based recommendations reports for IMS onboarding, identifying optimal integration approaches within OD’s ecosystem, which includes platforms such as Workday, Dynamics, SAP Success Factors, and others.
The role involves developing and delivering training programs, creating comprehensive documentation, and facilitating knowledge-sharing initiatives to enhance organizational learning and efficiency.
Create comprehensive documentation, including FAQs, configuration guides, and on-demand support materials such as how-to videos and practical user guides, ensuring they are consistently updated and maintained.
Conduct focused training and weekly Q&A sessions for users, providing comprehensive training to Insights-to-Action Country focal points, including Information Management Champions and IS Officers, in implementation countries.
Assist in the preparation of IMS pre-departure briefings tailored for staff assigned to implementation countries.
Develop the competencies of country focal points to foster enduring accountability and leadership once the incubator phase concludes.
As a collaborative liaison, you will facilitate seamless coordination across multiple organizational divisions, ensuring alignment with stakeholder expectations and strategic objectives. This role demands strong interpersonal skills, the ability to synthesize diverse perspectives, and proficiency in managing complex interdependencies to drive cohesive decision-making and execution. Key responsibilities include fostering cross-functional partnerships, resolving conflicts through diplomatic negotiation, and maintaining transparent communication channels to uphold accountability and operational efficiency. Ideal candidates will possess a proven track record in stakeholder engagement, exceptional organizational acumen, and the capacity to navigate competing priorities while delivering measurable outcomes.
Serving as an intermediary between the I2A Project Team and IT focal points across various Organizational Divisions, you will facilitate the evaluation of uniform workflows in comparison to division-specific governance, configuration parameters, and limitations.
Facilitate seamless communication across all organizational units affected by the platform lifecycle, encompassing missions, Cells, and HQ departments.
Support the development of feasibility assessments and decision documentation that will shape the transition plan for I2A, determining whether and how the initiative will evolve into a large-scale or business-as-usual solution beginning in 2027.
Consistently and transparently communicate with stakeholders by delivering timely updates, addressing concerns, and fostering alignment throughout the process.
Seeking a candidate with a bachelor’s degree in a relevant field, along with a minimum of three years of professional experience in a related industry. The ideal applicant will possess strong communication skills, both written and verbal, and demonstrate proficiency in project management software. Additionally, the role requires the ability to work independently and collaboratively within a team environment, while efficiently prioritizing and managing multiple tasks to meet deadlines. Familiarity with industry-specific regulations and standards is essential.
Education
A tertiary qualification in computer science, information systems, engineering, or a closely related discipline is required.
Desired:
Seeking candidates with an ITIL 4 Foundation Certification to ensure adherence to best practices in IT service management. This credential validates expertise in ITIL frameworks, enabling the implementation of efficient and scalable IT services. Applicants must possess this certification to demonstrate proficiency in key IT service lifecycle processes, including service strategy, design, transition, operation, and continual improvement.
Project management certification such as PMP, PMI, or Hermès is required.
Seasoned professionals with a proven track record in the designated field are encouraged to apply, as the role demands hands-on expertise and a deep understanding of industry best practices. Candidates must demonstrate at least [X years] of relevant experience, coupled with a strong ability to navigate complex challenges and deliver measurable results. Ideal applicants will exhibit exceptional problem-solving skills, adaptability, and a commitment to continuous learning in a dynamic work environment.
Essential:
Requires a minimum of three to five years of hands-on experience in application management, configuration, deployment, and support roles.
Extensive hands-on expertise in deploying and customizing Atlassian Jira solutions, including workflows, custom fields, permission schemes, and automations, within large-scale organizational environments.
Seeking a professional with expertise in web and mobile development, scripting in languages such as Python and shell, as well as data management utilizing SQL and reporting tools.
Desired:
Proven ability in managing an application throughout its entire lifecycle, encompassing configuration and deployment phases, as well as providing end-user assistance and driving continuous enhancements.
Skilled in leveraging diverse technologies across multiple positions, such as software development, technical leadership, and quality assurance management.
Proficiency in Power BI, including dashboard design and dataset management, along with expertise in the Microsoft Power Platform—specifically Power Apps and Power Automate—or comparable low-code platforms is required.
Experienced in agile frameworks, design-thinking approaches, and User Acceptance Testing protocols.
Proficiency in working within a global context is advantageous.
Proficient in multiple languages is essential, with fluency in at least two languages required. Excellent verbal and written communication skills are necessary to effectively interact with diverse teams and clients. The role demands the ability to translate and interpret accurately, ensuring clarity in cross-cultural exchanges. Prior experience in a multilingual environment or related fields is preferred. Strong cultural awareness and adaptability are critical to navigating global interactions successfully.
Fluency in both written and spoken English at an advanced level is required.
Fluency in additional operational languages used by MSF, including French and Arabic, is highly valued.
We seek a candidate who demonstrates expertise in key competencies aligned with this role. The ideal applicant will possess strong analytical skills, with the ability to interpret complex data and derive meaningful insights. Exceptional communication abilities are essential for effectively collaborating with cross-functional teams and presenting findings to stakeholders. Proficiency in relevant software and tools is required to execute tasks efficiently and meet project deadlines. Additionally, the successful candidate must exhibit leadership qualities, fostering a collaborative environment and driving team success. Adaptability and problem-solving skills are critical for navigating challenges and delivering innovative solutions.
We seek candidates with a robust foundation in technical competencies, including expertise in systems analysis, software development, and data management. Proficiency in programming languages such as Python, Java, or C++ is essential, along with familiarity with cloud platforms (e.g., AWS, Azure) and DevOps practices. Experience with database systems (SQL/NoSQL) and cybersecurity principles is also required. The role demands strong problem-solving abilities, meticulous attention to detail, and the capacity to collaborate effectively within cross-functional teams. A bachelor’s degree in computer science, engineering, or a related field is preferred, though equivalent professional experience may be considered.
A strong grasp of IT principles, encompassing SaaS application architecture, identity and access management, integrations, and IT service management, is required.
Requires strong expertise in Atlassian Jira administration, encompassing configuration tasks, parameter setup, and basic scripting capabilities, such as JQL, automation workflows, and REST API integration.
Demonstrates strong aptitude for evaluating and recording business processes, workflows, and access models with precision and clarity.
Proficiency in data quality, protection, and privacy principles, particularly as they pertain to operational data, is essential. Additionally, the ability to assess and implement follow-up recommendations is required.
Familiarity with the operational environment in which MSF operates—including visits, recommendations, and follow-up cycles—is advantageous.
Demonstrates proficiency in behavioral and general competencies, ensuring alignment with organizational goals and fostering a collaborative work environment. Exhibits strong communication skills to effectively interact with colleagues and stakeholders. Maintains adaptability and problem-solving abilities to navigate challenges. Upholds ethical standards and professionalism in all interactions. Possesses a commitment to continuous learning and development to enhance performance and contribute to team success.
Open-mindedness is essential for this role, requiring a willingness to embrace diverse perspectives and adapt to evolving situations. Candidates must demonstrate receptiveness to innovative ideas and constructive feedback, fostering a collaborative environment. This trait supports problem-solving, decision-making, and the ability to work effectively with cross-functional teams. It is a key quality in navigating challenges and driving continuous improvement within the organization.
As a Leadership role, you will be accountable for guiding and inspiring a team to achieve strategic objectives while fostering a culture of collaboration and innovation. Your responsibilities will include setting clear performance expectations, providing constructive feedback, and mentoring employees to enhance their professional growth. Additionally, you will drive operational excellence by aligning resources with business priorities, resolving complex challenges, and ensuring accountability across all levels. Strong interpersonal skills, emotional intelligence, and the ability to make data-driven decisions are essential for success in this position.
We seek a highly collaborative professional who excels in teamwork and partnership to drive shared objectives and foster a culture of cooperation. The ideal candidate will actively engage with cross-functional teams, communicate effectively to align on goals, and contribute innovative ideas to enhance collective performance. Strong interpersonal skills and a commitment to building consensus are essential for success in this role.
Rigorous
Proven capacity to thrive in diverse multicultural settings while championing equity, inclusion, and non-discriminatory practices through dedication and supportive conduct.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
