We are seeking an organized and proactive individual to manage a diverse range of tasks essential to our operational success. The role involves overseeing daily workflows, coordinating team efforts, and ensuring projects are completed efficiently and on schedule. Key responsibilities include maintaining accurate records, communicating with stakeholders, and identifying opportunities to enhance productivity. The ideal candidate will possess strong problem-solving skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. Proficiency in relevant software and tools, as well as a commitment to meeting deadlines, are required.
Do you possess expertise in overseeing Atlassian product suites?
Are you proficient in evaluating user-reported issues, developing strategic solutions, and implementing automation to enhance operational efficiency?
Are you capable of spearheading the implementation of Jira Atlassian spaces rollouts, guaranteeing comprehensive functional coverage and adherence to project timelines?
Do you excel in orchestrating seamless communication and fostering collaboration among stakeholders and departments while thriving in a team-oriented environment?
Do you possess the ability to develop deployment strategies, manage resource allocation, oversee project execution, and maintain adherence to regulatory and quality standards?
Do you excel at crafting meticulous documentation and insightful reports that enhance traceability and facilitate data-driven decisions?
We are seeking a skilled professional to oversee and optimize the entire application lifecycle, from initial development through deployment and ongoing maintenance. The ideal candidate will have extensive experience in managing software development processes, including planning, coding, testing, deployment, and monitoring, with a strong focus on continuous improvement and efficiency. Proficiency in Application Lifecycle Management (ALM) tools, methodologies, and best practices is essential, along with the ability to collaborate effectively with cross-functional teams, including developers, QA engineers, and project managers. A deep understanding of DevOps principles, agile methodologies, and IT governance frameworks will be highly advantageous. The role requires a proactive approach to problem-solving, exceptional organizational skills, and the capacity to align technical processes with business objectives.
Oversee the I2A platform throughout its incubator phase, encompassing the Jira-based MVP, Power BI dashboards, development of country-specific SharePoint portals, and low-code components, ensuring consistent availability, performance, and quality standards.
Configure and tailor Jira projects, workflows, custom fields, permissions, and access segregation rules to align with the three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, as well as HQ-to-HQ recommendations and OCP/CBA prototype tenants.
Establish and oversee country-specific Jira configurations tailored to the designated implementation countries, ensuring seamless data migration of recommendations, visit reports, and Terms of Reference for the third and fourth quarters of 2026.
Maintain Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, guaranteeing data accuracy and consistent refresh reliability.
Facilitate the development and evaluation of the streamlined MVP prototype alternative if deployment resistance analysis deems this necessary during the Q4 2026 decision gate.
We provide ongoing assistance and upkeep for systems, applications, and infrastructure to ensure optimal performance and reliability. This includes troubleshooting technical issues, applying software updates and patches, and conducting routine maintenance tasks. Additionally, we monitor system health, respond to user inquiries, and perform preventive maintenance to minimize downtime and enhance operational efficiency. Strong problem-solving skills, familiarity with relevant technologies, and the ability to work under pressure are essential.
Offer Tier 1 and Tier 2 functional and technical support to a diverse range of end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents, by evaluating reported incidents and implementing robust solutions.
Coordinate closely with the designated DSI teams within OCG to provide Tier 3 support, execute system changes, and ensure seamless integration with the wider MSF infrastructure.
Engage collaboratively with the Senior Project Manager to foster and maintain the relationship with Atlassian and other external service providers, ensuring seamless coordination on configuration updates, license administration, and resolution of technical challenges.
Propose and execute enhancements to processes or configurations based on insights gathered from problem-management analyses, driving continuous operational refinement and efficiency gains.
We are seeking an accomplished professional to oversee the end-to-end process of product development and release management. The ideal candidate will ensure seamless planning, execution, and delivery of innovative solutions while maintaining stringent quality standards and adhering to project timelines. Responsibilities include coordinating cross-functional teams, prioritizing feature development, managing release schedules, and mitigating risks to achieve successful product launches. A strong background in agile methodologies, stakeholder communication, and technical proficiency in product lifecycle tools is essential. Additionally, the role demands meticulous attention to detail, problem-solving skills, and the ability to align product strategies with business objectives.
Partner with the Project Manager to evaluate and rank new features, enhancements, and use cases—including high-quality recommendations derived from audits and evaluations for headquarters-to-headquarters consideration.
Assist in drafting requests for change (RFCs), bug reports, and user stories to facilitate seamless feature development.
Coordinate UAT scenarios and environments while collaborating with key stakeholders, prioritizing high-volume departments including Medical and Logistics to ensure thorough evaluation and alignment with operational needs.
Ensure the smooth organization and successful delivery of releases in adherence to specified quality benchmarks, including functional coverage, budget constraints, and timelines.
Develop automated, role-based recommendation reports for IMS onboarding by evaluating optimal integration solutions within OD’s ecosystem, including Workday, Dynamics, SAP Success Factors, and other relevant platforms.
We are seeking a skilled professional to develop and deliver comprehensive training programs, maintain detailed documentation, and facilitate effective knowledge-sharing initiatives. The ideal candidate will design engaging instructional materials, update process documentation regularly, and promote a culture of continuous learning within the organization. Responsibilities include creating training modules, conducting workshops, ensuring content accuracy, and leveraging collaborative platforms to disseminate institutional knowledge. Strong communication skills, instructional design expertise, and a passion for teaching are essential, along with proficiency in learning management systems and content development tools.
Develop and maintain comprehensive documentation, including FAQs, configuration guides, and on-demand support resources such as instructional videos and practical user guides.
Provide specialized training and weekly Q&A sessions tailored to users, with a particular emphasis on comprehensive training for Insights-to-Action Country focal points—comprising Information Management Champions and IS Officers—in implementation countries.
Facilitate pre-departure briefings for IMS staff scheduled for deployment to implementation countries, ensuring comprehensive preparation and alignment with organizational standards.
To strengthen the capabilities of country focal points, ensuring lasting commitment and leadership beyond the incubator phase.
As a facilitator of stakeholder engagement and cross-organizational alignment, this role demands seamless collaboration with diverse stakeholders while coordinating efforts across multiple organizational divisions. You will serve as the central liaison, ensuring alignment between strategic objectives and operational execution. Responsibilities include managing stakeholder relationships, facilitating cross-functional initiatives, and resolving interdepartmental challenges to drive cohesive outcomes. Strong interpersonal skills, adaptability, and a proactive approach to problem-solving are essential to succeed in this dynamic environment.
Serve as the intermediary between the I2A Project Team and IT focal points across various organizational divisions, facilitating the evaluation of shared workflows in relation to division-specific governance, configuration parameters, and operational limitations.
Collaborate with every organizational unit affected by the platform lifecycle—such as missions, Cells, and HQ departments—to ensure seamless communication.
Collaborate on developing feasibility assessments and decision documentation that will guide the evaluation of I2A’s potential shift to a large-scale or business-as-usual solution beginning in 2027.
Consistently and transparently communicate with stakeholders to deliver updates, address concerns, and maintain alignment throughout all phases of engagement.
Bachelor’s degree in Computer Science, Engineering, or a related field is required, along with a minimum of five years of relevant work experience. Strong proficiency in Python, Java, or C++ is essential, along with experience in software development lifecycle methodologies. Candidates must demonstrate excellent problem-solving skills and the ability to work collaboratively in a team environment. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is a plus. Exceptional communication skills and a keen attention to detail are also necessary for success in this role.
Seeking a candidate with a minimum of a bachelor’s degree in a relevant field, such as education, curriculum development, or instructional design. Proficiency in utilizing educational technology tools and platforms to enhance learning outcomes is required. Experience in curriculum planning, assessment design, and student engagement strategies is essential. Strong communication and collaboration skills are necessary to work effectively with educators, administrators, and stakeholders. Additionally, familiarity with educational standards and compliance regulations is preferred.
A tertiary qualification in computer science, information systems, engineering, or a comparable discipline is essential for this role.
Desired:
Holders of the ITIL 4 Foundation Certification demonstrate a solid understanding of key IT service management principles and best practices as defined by ITIL 4. This certification validates expertise in the ITIL 4 framework, covering core concepts such as service management, the four dimensions of service management, and the ITIL service value system. It serves as a foundational credential for professionals seeking to enhance their ability to design, deliver, and improve IT services in alignment with modern organizational needs.
Certified in professional project management credentials such as PMP, PMI, or Hermès, applicants must demonstrate expertise in leading and delivering complex initiatives.
Experienced professional seeking individuals with a proven background in the relevant field, with at least [X] years of hands-on experience, preferably in a comparable role. Applicants should demonstrate expertise in key areas such as [specific skills or competencies], along with strong analytical and problem-solving abilities. The ideal candidate will have a track record of successfully managing [specific projects, tasks, or responsibilities] and will exhibit exceptional communication and organizational skills. Familiarity with industry standards, tools, or methodologies is highly desirable, and the ability to work both independently and collaboratively in a fast-paced environment is essential.
Essential:
A minimum of three to five years of hands-on experience in application management, configuration, deployment, and support is required.
Proven track record in implementing and customizing Atlassian Jira—including workflows, custom fields, permission schemes, and automations—at enterprise scale.
Skilled in web and mobile development, along with scripting languages such as Python and shell, and proficient in data management tools including SQL and reporting platforms.
Desired:
With a proven track record in managing applications throughout their entire lifecycle—from initial configuration and seamless deployment to ongoing end-user support and iterative enhancements—you bring a comprehensive perspective to driving operational excellence.
Skilled in diverse technologies, with proven expertise spanning developer, technical lead, and test manager responsibilities.
Seeking proficiency in Power BI, including dashboard design and dataset management, along with hands-on experience in Microsoft Power Platform—specifically Power Apps and Power Automate—or comparable low-code solutions.
Proficient in agile principles, design-thinking frameworks, and User Acceptance Testing methodologies.
Proficiency in international settings is considered advantageous.
Proficient in multiple languages, the ideal candidate will possess advanced fluency in both written and verbal communication. A strong command of at least two languages, including but not limited to English, Spanish, French, or Mandarin, is essential. Additional languages are viewed as a significant advantage. The ability to translate, interpret, and convey complex ideas across linguistic barriers is critical to success in this role.
Fluent proficiency in both written and spoken English is required.
Proficiency in additional MSF working languages, particularly French or Arabic, would be advantageous.
Seeking a candidate with a strong proficiency in core competencies, including exceptional analytical and problem-solving skills, effective communication, and the ability to thrive in collaborative environments. The ideal applicant must demonstrate adaptability in dynamic settings, a commitment to continuous learning, and a results-driven mindset to meet organizational objectives. Responsibilities include leveraging technical expertise to analyze complex data, fostering team synergy through clear and concise interactions, and driving innovative solutions to enhance operational efficiency. Proficiency in industry-specific tools and methodologies is required, along with a track record of delivering measurable outcomes.
Technical Competencies encompass a broad range of specialized skills and proficiencies essential for executing job-related tasks effectively. These competencies typically include expertise in specific software, tools, or methodologies pertinent to the role, such as programming languages, data analysis techniques, or engineering principles. A strong foundation in problem-solving, critical thinking, and attention to detail is often required to apply these technical skills in practical scenarios. Additionally, staying updated with industry advancements and emerging technologies may be necessary to maintain relevance and efficiency in the position.
Demonstrates a comprehensive grasp of IT principles, encompassing SaaS application architecture, identity and access management, system integrations, and IT service management methodologies.
Requires expertise in administering Atlassian Jira, encompassing configuration, parameterization, and basic scripting such as JQL, automation workflows, and REST API integration.
Proven capability to meticulously document and analyze business processes, workflows, and access models with precision and clarity.
Proficient in data quality, protection, and privacy principles as they pertain to operational data, with a commitment to following up on recommendations.
Proficiency in understanding the operational environment where MSF conducts its activities—including field assessments, advisory engagements, and follow-up processes—is considered beneficial.
Demonstrates strong behavioral and leadership competencies, including effective communication, collaboration, and adaptability in dynamic environments. Exhibits a commitment to continuous learning and professional growth, while maintaining a results-driven approach to problem-solving and decision-making. Possesses the ability to influence stakeholders at all levels, fostering a culture of accountability and innovation. Promotes a positive work environment through empathy, integrity, and a dedication to ethical standards.
Open-minded individuals who thrive in diverse, evolving environments are encouraged to apply. We seek candidates who demonstrate intellectual curiosity, adaptability, and a willingness to challenge conventional thinking. The ideal applicant will embrace new perspectives, remain receptive to feedback, and actively pursue opportunities for growth. Strong interpersonal skills and a collaborative mindset are essential, as the role requires engagement with cross-functional teams and stakeholders. Prior experience in dynamic settings or industries is preferred, though a passion for continuous learning may compensate where direct experience is lacking.
Dynamic leadership is pivotal in driving organizational success, requiring the ability to inspire and guide teams toward achieving strategic objectives. Candidates must demonstrate strong communication skills to articulate vision clearly, foster collaboration, and resolve conflicts effectively. Experience in managing cross-functional teams, allocating resources efficiently, and making data-driven decisions is essential. Additionally, the role demands adaptability to navigate challenges, mentor emerging talent, and uphold accountability while aligning with the company’s mission and values.
As a collaborative professional, you will work closely with cross-functional teams to achieve shared objectives and drive innovation. Your ability to communicate effectively and adapt to diverse perspectives will be essential in fostering a productive and inclusive work environment. This role requires a commitment to teamwork, a proactive approach to problem-solving, and a dedication to delivering high-quality results through collective effort. You will be expected to participate in regular meetings, contribute to open discussions, and support your colleagues in meeting project milestones. Strong interpersonal skills and a willingness to share knowledge and resources are critical to your success in this position.
Rigorous
Demonstrates exceptional proficiency in thriving within multicultural settings, coupled with a steadfast dedication to fostering diversity, gender equity, inclusivity, and bias-free conduct and perspectives.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
