The role involves executing a variety of duties and fulfilling key responsibilities to support operational and strategic objectives. You will be responsible for overseeing project execution, ensuring adherence to deadlines and quality standards. Collaboration with cross-functional teams will be essential to align efforts with organizational goals. Additionally, you will manage stakeholder communications, prepare detailed reports, and contribute to process improvements. Your role will require strong analytical skills, attention to detail, and the ability to prioritize tasks effectively in a fast-paced environment. Proficiency in relevant software and tools, along with a commitment to continuous learning, will be necessary to excel in this position.
Do you possess strong expertise in overseeing Atlassian product suites?
Are you able to evaluate user-reported issues, develop practical solutions, and implement automation to enhance workflow efficiency?
Are you capable of spearheading the implementation of Jira Atlassian spaces, guaranteeing comprehensive functional coverage and adherence to project timelines?
Do you excel in facilitating seamless communication and fostering collaboration among diverse stakeholders, spanning multiple departments, while thriving in a team-oriented environment?
Do you have the ability to develop deployment strategies, assign resources efficiently, oversee project execution, and guarantee adherence to established standards?
Are you skilled at crafting clear and concise documentation and reports that support traceability while facilitating well-informed decisions?
We seek a seasoned professional to oversee the comprehensive management of software applications from initial conception through retirement. This role entails coordinating development, testing, deployment, and continuous maintenance to ensure optimal performance, security, and alignment with business objectives. The ideal candidate will possess expertise in project management methodologies, proficiency with ALM tools, and a strong understanding of Agile and DevOps practices. Responsibilities include defining project scope, tracking progress, mitigating risks, and fostering collaboration across cross-functional teams to deliver high-quality solutions efficiently.
Oversee the entire lifecycle of the I2A platform—comprising a Jira-based MVP, Power BI dashboards, country-specific SharePoint portals, and low-code components—throughout the incubator phase, guaranteeing consistent availability, optimal performance, and high-quality delivery.
Configure Jira projects, workflows, custom fields, permissions, and access segregation rules to align with three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and the OCP/CBA prototype tenants.
Establish and administer country-specific Jira environments tailored to the designated implementation nations, ensuring seamless migration of recommendations, visit reports, and Terms of Reference for the third and fourth quarters of 2026.
Oversee the upkeep of Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, verifying data precision and ensuring consistent refresh performance.
If the evaluation of deployment resistance indicates the necessity in the fourth quarter of 2026, assist in developing and assessing the streamlined MVP prototype as an alternative solution.
We provide ongoing support and maintenance services to ensure the smooth operation of systems, addressing any issues promptly to minimize downtime. This role involves troubleshooting technical problems, performing regular system updates, and implementing preventive measures to enhance performance and reliability. Candidates should possess a strong technical background, experience with relevant software and hardware, and excellent problem-solving skills. Responsibilities include monitoring system health, conducting diagnostic tests, and coordinating with cross-functional teams to resolve complex issues efficiently. Proficiency in scripting languages and familiarity with ITIL practices are highly desirable.
Deliver Tier 1 and Tier 2 functional and technical support to end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying/MID/MST staff, Advisors, IMS cohorts, and HQ referents, by evaluating reported incidents and recommending appropriate resolutions.
Collaborate closely with designated DSI teams within OCG to provide Tier 3 support, execute change implementations, and integrate solutions seamlessly with MSF’s broader systems’ infrastructure.
Collaborate closely with the Senior Project Manager to maintain and enhance the relationship with Atlassian and other external service providers, ensuring seamless coordination on configuration updates, license administration, and resolution of technical challenges.
Propose and execute enhancements to processes or configurations based on insights gained from problem-management analysis.
We are seeking a seasoned professional to oversee the strategic planning, execution, and delivery of new products and updates. This role will encompass the entire product development lifecycle, including ideation, market research, prototyping, testing, and launch. The ideal candidate will possess strong project management skills, a keen understanding of market trends, and the ability to collaborate cross-functionally with engineering, marketing, sales, and customer support teams. Key responsibilities include prioritizing features, coordinating timelines, managing resources, and ensuring timely and successful product releases while maintaining high standards of quality and customer satisfaction.
Partner with the Project Manager to evaluate and rank new feature requests, enhancements, and potential use cases, incorporating high-quality recommendations derived from audits and evaluations.
Facilitate the preparation and documentation of requests for change (RFCs), bug reports, and user stories to streamline and enhance the feature development process.
Oversee the development and execution of User Acceptance Testing (UAT) scenarios and environments, actively collaborating with key stakeholders, especially in high-volume operational areas like Medical and Logistics.
Provide assistance in organizing and executing releases while ensuring adherence to established quality standards, including functional coverage, budget constraints, and timeline requirements.
Automate the generation of role-based recommendations reports for IMS onboarding, evaluating optimal integration solutions within the OD ecosystem, which includes platforms such as Workday, Dynamics, SAP Success Factors, and others.
We are responsible for creating and maintaining training materials, documenting processes, and fostering knowledge sharing across the organization. This involves developing comprehensive training programs, updating documentation to reflect current procedures, and implementing systems to facilitate the exchange of information among teams. Additionally, we ensure that all materials are accessible, user-friendly, and aligned with organizational standards to support continuous learning and operational efficiency.
Create and update documentation, including FAQs, configuration guides, and on-demand support resources such as “how-to” videos and practical user guides.
Deliver specialized training sessions and weekly Q&A discussions tailored to users, with a particular emphasis on comprehensive instruction for Insights-to-Action Country focal points—including Information Management Champions and IS Officers—across implementation countries.
Support the development of IMS pre-departure briefings for staff who are assigned to deployment in implementation countries.
Develop the skills and capabilities of country focal points to maintain long-term leadership and accountability following the conclusion of the incubator phase.
Stakeholder collaboration and cross-OD alignment are essential functions of this role, requiring effective engagement with diverse internal and external parties to drive project success. The position demands the ability to coordinate efforts across multiple organizational divisions, ensuring clear communication, alignment of objectives, and timely resolution of interdependencies. Responsibilities include facilitating consensus among stakeholders, managing conflicting priorities, and maintaining momentum on critical initiatives while adhering to strategic goals. Strong interpersonal skills, adaptability, and a proactive approach are vital to navigate complex relationships and foster productive partnerships.
Serve as the intermediary between the I2A Project Team and IT focal points within various ODs, facilitating the evaluation of standard workflows in comparison to OD-specific governance, configuration, and limitations.
Liaise with all organizational units affected by the platform lifecycle, encompassing missions, Cells, and headquarters departments, to ensure seamless communication across the board.
Assist in the development of feasibility assessments and decision documentation to guide the transition of I2A to either a large-scale implementation or a business-as-usual approach starting in 2027.
Consistently and transparently engage with stakeholders by delivering timely updates, addressing concerns, and fostering alignment across all parties.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, complemented by at least three years of hands-on experience in software development or a comparable technical discipline. Proficiency in programming languages such as Python, Java, or C++ is essential, along with expertise in frameworks like Django, Spring Boot, or .NET. Strong problem-solving abilities, analytical thinking, and exceptional communication skills are required to collaborate effectively within cross-functional teams and convey technical concepts clearly to non-technical stakeholders. The ideal applicant will demonstrate a track record of delivering high-quality solutions, adhering to best practices in coding, and continuously seeking opportunities for professional growth.
Education
A tertiary qualification in computer sciences, information systems, engineering, or a closely aligned discipline is essential.
Desired:
Candidates must possess or be in the process of obtaining the ITIL 4 Foundation Certification.
Certified professionals in project management, holding credentials such as PMP, PMI, or Hermès, are strongly preferred.
Experience
Essential:
Seeking candidates with a minimum of three to five years of hands-on experience in application management, configuration, deployment, and support roles.
Professional rewrite:
Extensive hands-on experience in managing and configuring Atlassian Jira at enterprise level, including workflows, custom fields, permission schemes, and automation processes.
Skilled in web and mobile development, proficient in scripting languages such as Python and shell scripting, and adept at managing data using SQL and reporting tools.
Desired:
Proven expertise in guiding an application throughout its entire lifecycle, encompassing configuration and deployment, as well as providing end-user assistance and driving continuous enhancements.
Skilled in leveraging diverse technologies across multiple roles such as developer, technical lead, and test manager.
Seeking candidates with hands-on experience in Power BI, including dashboard design and dataset management, as well as proficiency in Microsoft Power Platform—specifically Power Apps and Power Automate—or comparable low-code development tools.
Understanding of agile methodologies, design-thinking frameworks, and User Acceptance Testing procedures is required.
Proficiency in an international setting is considered advantageous.
Fluent proficiency in multiple languages, including but not limited to English, is essential for this role. Candidates must possess strong written and verbal communication skills in at least two languages, with a preference for proficiency in additional regional or international languages. The ideal candidate will demonstrate the ability to translate complex concepts accurately between languages and adapt communication styles to diverse audiences. Prior experience in multilingual environments or international settings is highly advantageous.
Fluent proficiency in both written and spoken English is required.
Proficiency in additional MSF working languages, including French and Arabic, would be considered a valuable asset.
Competencies
Technical Competencies
Demonstrated proficiency in a range of technical skills is essential for this role. Candidates must possess expertise in [specific technologies, tools, or systems relevant to the position], along with the ability to troubleshoot complex issues efficiently. Experience with [specific programming languages, frameworks, or methodologies] is required, and familiarity with [industry standards or best practices] is highly advantageous. The ideal candidate will exhibit strong analytical abilities to interpret technical data, optimize system performance, and implement innovative solutions. Additionally, a commitment to continuous learning and staying current with emerging technologies is expected to ensure adaptability in a dynamic environment.
Strong proficiency in key IT domains such as SaaS application architecture, identity and access management, system integrations, and IT service management is required.
Expertise in administering Atlassian Jira is essential, with a focus on system configuration, custom parameter settings, and foundational scripting capabilities such as JQL queries, workflow automations, and REST API integrations.
Skilled in documenting and analyzing business processes, workflows, and access models with clarity and precision.
Possesses a solid grasp of data quality, protection, and privacy principles, particularly as they pertain to operational data, and ensures follow-up on recommendations.
Familiarity with the operational environment in which MSF operates—including field visits, advisory actions, and monitoring cycles—is considered advantageous.
Demonstrates strong behavioral and general competencies, including effective communication, teamwork, adaptability, and problem-solving skills. Exhibits leadership qualities, emotional intelligence, and a commitment to continuous learning. Maintains professionalism, integrity, and accountability in all interactions. Possesses strong organizational skills and the ability to manage multiple priorities efficiently. Shows initiative, creativity, and resilience in addressing challenges. Adheres to ethical standards and fosters a collaborative work environment.
Open-minded individuals who exhibit flexibility and adaptability in their approach to new ideas and perspectives are encouraged to apply. Candidates should demonstrate a willingness to embrace diverse viewpoints and challenge their own preconceptions to foster innovation and collaboration. Essential qualities include the ability to listen actively, consider alternative solutions, and remain receptive to feedback in a dynamic work environment. A commitment to continuous learning and growth is highly valued, as is the capacity to integrate fresh insights into decision-making processes.
A key responsibility involves guiding and motivating a team to achieve organizational objectives while fostering a collaborative and high-performing work environment. Strong decision-making skills are essential, along with the ability to delegate tasks effectively, provide constructive feedback, and resolve conflicts diplomatically. Experience in strategic planning, performance management, and talent development is required, as well as a proven track record of driving results through clear communication and accountability. Candidates must demonstrate adaptability in dynamic settings and a commitment to mentoring team members for continuous growth and success.
We seek a highly collaborative professional to join our team, working closely with colleagues across various departments to achieve shared objectives. The ideal candidate will demonstrate strong interpersonal skills, enabling effective communication and teamwork in both in-person and remote settings. Responsibilities include fostering a positive work environment, resolving conflicts constructively, and contributing to cross-functional projects to drive innovation and efficiency. Applicants must possess excellent organizational abilities, adaptability to changing priorities, and a commitment to inclusive leadership. Experience in team-based environments and a track record of building consensus are essential for success in this role.
Rigorous
Demonstrates a strong capacity to thrive in multicultural settings while actively championing diversity, equity, and inclusion through respectful, unbiased, and gender-responsive conduct.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
