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Home Jobs Nairobi Inside Sales Specialist – Outbound Calling

Inside Sales Specialist – Outbound Calling

EPSON  · ICT / Telecommunication

Full Time Nairobi
Nairobi
Deadline: 21 August 2026
Posted May 23, 2026

Your mission:

This position oversees the strategic account management of designated reseller accounts while cultivating and maintaining high-value client relationships to drive growth in Epsom’s product portfolio sales.

What you will do:

Manage selected non ‘Field Managed’ reseller accounts on behalf of the company.

Consistently meet or exceed designated Key Performance Indicators, including a 40% year-over-year account growth target, optimal talk time benchmarks, and stringent effective call performance metrics.

Cold calling potential resellers involves leveraging promotions and campaigns to capture interest. The role requires evaluating prospects to determine their suitability and the strength of the opportunity, guiding them through the sales process until final agreement, and collaborating with other departments to facilitate and secure the deal.

Duties include promoting additional products or services to enhance customer value by identifying opportunities for upselling and cross-selling within our offerings.

Actively supporting resellers in reaching their rebate targets under partner programs while ensuring they participate in the most suitable program to align with Epsom’s objectives and enhance their own business profitability.

Striving to elevate accounts to the ‘Field Managed’ designation, with a focus on growth and strategic development.

Ensure continuous pipeline development and maintain real-time updates within the forecasting system to preserve data integrity.

Engage business unit leaders in discussions regarding substantial opportunities to guarantee product availability.

Represent Epsom at shows, exhibitions, and solution briefings, as needed.

We seek to identify prospective resellers who may qualify for Plus Silver accreditation.

What we ask for:

Demonstrates exceptional verbal and written communication abilities while sustaining a consistently high level of productivity.

Maintaining composure and resilience in the face of challenges and setbacks is essential.

Exceptional organizational capabilities with a keen eye for detail are essential. Proficiency in managing schedules, coordinating meetings, and maintaining accurate records is required. The ability to prioritize tasks effectively and ensure seamless office operations is paramount.

Experienced in cultivating a proactive and optimistic mindset, with a strong ability to approach challenges with enthusiasm and determination. Demonstrates adaptability and a willingness to take initiative in diverse situations.

Qualifications

BA/BSc/HND

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