This position is designed to fulfill a key operational role within the organization, focusing on achieving strategic objectives and driving departmental success. The successful candidate will be accountable for performing a range of critical tasks, ensuring adherence to established policies and procedures while contributing to overall efficiency and productivity in their assigned area. Responsibilities include executing core duties, collaborating with cross-functional teams, and supporting organizational growth through innovative problem-solving and meticulous attention to detail. The ideal applicant must demonstrate a strong commitment to professional excellence, possess the requisite qualifications, and exhibit the capacity to meet the demands of the position with integrity and dedication.
The IT Officer will support the delivery of IT services across all Beat offices, develop and implement IT management systems and strategies, and deliver daily technical assistance to users of information management tools and technological infrastructure.
Oversee and execute the primary functions and obligations associated with the role, ensuring all tasks are completed with precision and in accordance with established standards. Manage and deliver core responsibilities while adhering to organizational goals and regulatory requirements. Facilitate and monitor daily operations to maintain efficiency and productivity. Collaborate with cross-functional teams to align efforts with broader company objectives. Provide leadership in executing key initiatives and ensuring accountability across assigned duties.
Maintain the operational efficiency of all hardware and software within the Beat Offices.
Install, operate, and maintain all office hardware equipment for Beat, ensuring optimal functionality and minimal downtime.
Offer expert guidance on the procurement of hardware supplies to ensure cost-effective and strategic purchasing decisions.
Perform standard repairs and hardware component replacements for electronic systems.
Liaise with CIPE IT to facilitate the installation of both commercial and in-house developed software, including necessary upgrades and antivirus programs.
Oversee and regularly update the records of all software and hardware assets to ensure accuracy and completeness.
Ensure the effective administration and maintenance of network systems to support organizational operations.
Daily network monitoring is essential to guarantee a stable and responsive network environment.
Configure network settings for printers and assign user access permissions as needed.
Investigate and resolve network issues while overseeing system performance to ensure seamless connectivity. Address user inquiries and provide technical assistance for network-related concerns promptly and effectively.
Collaborate with the CIPE IT team to diagnose and resolve network issues, while overseeing system performance and addressing user inquiries related to network connectivity.
Ensure the implementation and oversight of robust business continuity and disaster recovery protocols, which encompass the backup and restoration of both server-based and local storage systems.
Collaborate closely with the CIPE IT team to oversee the administration of the Local Area Network (LAN).
Offer comprehensive administrative assistance pertaining to IT-related concerns, ensuring efficient resolution of technical issues and seamless coordination of support activities.
Deliver technical expertise to facilitate the acquisition of new ICT equipment for Beat, offering detailed technical specifications and strategic recommendations on optimal solutions from both local and international markets, and conduct thorough evaluations of quotations and bids.
Collaborate with the Procurement committee to manage inventory levels and maintain an adequate stock of supplies and spare parts.
Process IT equipment registrations within the ERP Asset Module, facilitate physical inventory verification by validating record accuracy and confirming asset locations, and generate inventory reports as needed.
Deliver comprehensive IT support for all key events organized by Beat.
Deliver expert technical guidance and assistance to all personnel within the Beat organization.
Diagnose, assess, and prioritize incoming support requests submitted by staff across the Nairobi Office and field locations, addressing hardware malfunctions, application software issues, operating system errors, networking disruptions, and other IT-related challenges.
Facilitate communication and collaboration with CIPE IT staff to obtain necessary support and expert guidance.
Ensure compliance with all ICT onboarding protocols for newly hired personnel.
Promote the cultivation and dissemination of organizational knowledge through structured initiatives and collaborative engagement.
Identify and recommend diverse systems and applications designed to enhance content management, knowledge sharing, and information dissemination to ensure optimal efficiency and accessibility.
Provide support in coordinating training sessions for all employees on ICT-related topics and consolidate key insights and optimal approaches in ICT.
Execute IT strategies and integrate emerging technologies in strict alignment with Beat’s established corporate information management and technology standards, guidelines, and procedures.
Assist in formulating and evaluating internal ICT policies and procedures as needed.
Prepare the office’s annual ICT work plan annually, outlining key activities, milestones, and resource allocations to align with strategic objectives and operational needs.
Deliver IT assistance to enhance the utilization of Cloud-based ERP systems, driving improved business outcomes and elevating client service standards.
We offer assistance in communications, branding initiatives, and digital content development. Responsibilities include collaborating with cross-functional teams to ensure consistent messaging and brand alignment. Additionally, we manage social media platforms, curate engaging content, and analyze performance metrics to optimize outreach strategies. Requirements entail proficiency in content management systems, graphic design tools, and a strong understanding of digital marketing trends. Applicants must demonstrate excellent written and verbal communication skills, creativity, and the ability to work under tight deadlines.
Design and create a variety of organizational documents, templates, reports, presentations, forms, and other branded communication materials, ensuring strict adherence to Beat’s established branding guidelines.
Deliver graphic design services to enhance organizational communications, producing a diverse range of collateral such as banners, posters, brochures, infographics, social media assets, newsletters, and event materials.
Support the design, updating, and maintenance of the website, ensure content is published accurately and promptly, and collaborate with internal departments to maintain current and reliable online information.
Contribute to enhancing the user experience, accessibility, and functionality of the organization’s website and digital platforms.
Our responsibilities encompass providing assistance for multimedia and digital communication initiatives, such as webinars, virtual events, and online campaigns.
We are seeking a highly organized professional to oversee vendor and consultant relationships, ensuring seamless collaboration and adherence to project timelines. This role involves managing communications, negotiating contracts, and resolving any arising issues to maintain productive partnerships. The ideal candidate will have prior experience in vendor management, strong negotiation skills, and the ability to coordinate multiple stakeholders effectively. Responsibilities include monitoring performance metrics, facilitating contract renewals, and ensuring compliance with company policies and industry standards. Excellent communication and problem-solving abilities are essential for success in this position.
Collaborate with ICT infrastructure vendors, internet service providers, software providers, and external consultants to facilitate installation, maintenance, upgrades, and support services.
Oversee the administration and upkeep of maintenance and support agreements pertaining to ICT infrastructure, software platforms, printing devices, internet connectivity, and communication networks.
Oversee vendor performance and facilitate prompt resolution of ICT-related issues and service requests.
Contribute expert guidance throughout the procurement lifecycle, from drafting detailed specifications and assessing supplier proposals to formulating well-supported recommendations for the selection of ICT equipment and services.
Maintain accurate and up-to-date records for all vendor agreements, warranties, service reports, licenses, and support contracts.
We oversee the implementation, maintenance, and optimization of digital systems and content management frameworks. This role entails developing and enforcing policies to ensure data integrity, accessibility, and security across all digital platforms. Additionally, we collaborate with cross-functional teams to streamline workflows, enhance user experiences, and align content strategies with organizational objectives. Proficiency in content management systems, data governance, and digital asset management is essential, along with strong analytical and problem-solving skills to address complex technical challenges.
Manage digital collaboration platforms, cloud storage systems, and organizational content repositories to ensure efficient operation and seamless access for users.
Provide support for the administration of website hosting, domain services, email configurations, and other associated digital solutions.
Enhance organizational digital communication and knowledge-sharing platforms to foster seamless collaboration and information dissemination throughout the company.
Maintains collaborative relationships with colleagues, management, and external stakeholders to ensure effective communication and alignment on organizational objectives. Interacts professionally with vendors, clients, and team members to foster positive working environments and achieve shared goals. Builds trust and rapport through consistent engagement and transparent communication.
Internal Relationships: All employees at Beat are expected to cultivate and maintain strong, collaborative connections with colleagues across departments, ensuring seamless communication and alignment with the organization’s objectives. Professional interactions should reflect the company’s values, fostering a supportive and inclusive work environment where teamwork and mutual respect are prioritized. This role requires active engagement with peers, supervisors, and other stakeholders to enhance operational efficiency and contribute to a cohesive workplace culture.
External Relationships: This role necessitates ongoing engagement with suppliers, fellow organizations, IT personnel, consultants, and visitors. Required Qualifications:
A bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field within Information and Communications Technology (ICT) is required.
Professional ICT certifications—such as Cisco Systems’ CCNA, Microsoft’s MCP, MCSA, GCSE, Azure Fundamentals, ITIL, or Compton’s A+, Network+, or Security+—are considered advantageous.
With at least three to five years of hands-on experience in ICT support, systems administration, network management, and end-user assistance, preferably within a high-demand organizational setting.
Proven expertise in administering Microsoft 365 environments, encompassing Outlook, Teams, OneDrive, SharePoint, and Entra ID.
Proven expertise in administering cloud-based enterprise resource planning systems, business applications, and collaborative platforms is required.
Requires a demonstrated track record in maintaining hardware, installing software, resolving technical issues, and overseeing ICT asset management processes.
Proven expertise in configuring and managing Local Area Networks (LAN) and Wide Area Networks (WAN), along with proficient setup and maintenance of Wi-Fi infrastructure and secure Virtual Private Network (VPN) connectivity. Demonstrated capability in diagnosing and resolving network-related issues efficiently.
Proficient in cybersecurity practices such as antivirus management, endpoint protection, access control, data backup, disaster recovery, and user awareness training.
Professional ICT support experience encompasses troubleshooting technical issues during conferences, facilitating seamless webinars, managing virtual meetings, and ensuring operational efficiency at organizational events.
Proven expertise in utilizing content management systems like WordPress and Drupal is required.
Proficiency in document and graphic design principles is required.
Professional experience within a non-profit, development-focused, research-oriented, or international organization environment is highly advantageous.
Required skills and competencies include strong analytical and problem-solving abilities, with a focus on attention to detail and precision. Proficiency in [specific software/tools, if applicable] is essential, along with the capacity to manage multiple tasks efficiently under tight deadlines. Excellent written and verbal communication skills are necessary to articulate complex ideas clearly and collaborate effectively across teams. Candidates must demonstrate adaptability to evolving needs and possess a collaborative mindset to contribute meaningfully within a dynamic environment. Experience in [relevant field/industry] and a commitment to continuous learning are also key requirements for success in this role.
The role encompasses the administration and management of ICT infrastructure and systems, ensuring seamless operation, reliability, and security. Responsibilities include overseeing network configuration, server administration, and system maintenance, as well as troubleshooting technical issues to minimize downtime. The position requires expertise in network protocols, system security, and cloud services, with proficiency in relevant tools and platforms. Candidates should possess strong problem-solving skills, attention to detail, and the ability to collaborate effectively within a team. Experience in IT support, system upgrades, and disaster recovery planning is essential, along with a commitment to staying current with technological advancements.
A solid grasp of Windows, Linux, and Mac operating systems, along with expertise in Microsoft 365 administration, Active Directory/Entra ID, and endpoint device management, is required.
Possesses extensive expertise in diagnosing, maintaining, and repairing computer hardware, along with implementing preventive maintenance strategies to ensure optimal system performance.
Must demonstrate proficiency in installing, configuring, and maintaining software applications, printers, scanners, and peripheral devices to ensure optimal performance and functionality.
Proficient knowledge of cloud technologies, file-sharing systems, and remote support tools is essential.
Networking and Security professionals are tasked with designing, implementing, and maintaining robust infrastructure to ensure seamless connectivity and safeguard against potential threats. They oversee the configuration and management of routers, switches, firewalls, and other critical network devices, guaranteeing optimal performance and uninterrupted service. Additionally, these experts develop and enforce security policies to protect sensitive data, conduct regular risk assessments, and mitigate vulnerabilities to uphold system integrity. Their responsibilities include monitoring network traffic, responding to security incidents, and collaborating with cross-functional teams to align technology solutions with organizational goals. Strong analytical skills, proficiency in industry-standard tools, and a deep understanding of emerging cybersecurity trends are essential for success in this role.
Proficient in troubleshooting internet connectivity, routers, switches, firewalls, wireless networks, and LAN/WAN technologies, with a solid grasp of TCP/IP protocols.
Proficiency in ICT security standards, cybersecurity best practices, antivirus systems, and access management controls is essential.
Proficiency in establishing and overseeing data backup systems, disaster recovery protocols, and business continuity measures is required.
Proficient in utilizing network monitoring and troubleshooting tools to identify, diagnose, and resolve network issues efficiently.
ERP, database management, and digital systems expertise is essential for this role. Proficiency in Enterprise Resource Planning platforms, structured data handling, and automated workflows is required. Candidates must demonstrate experience in system integration, data analysis, and maintaining digital infrastructure to ensure operational efficiency. Strong problem-solving skills and adaptability to evolving technological landscapes are also imperative for success in this position.
Seasoned professional with a proven track record in maintaining and optimizing ERP systems, relational databases, and cloud-based management solutions. Demonstrated expertise in troubleshooting, performance tuning, and ensuring seamless integration across diverse IT environments.
Skilled in compiling ICT reports, managing inventories, and recording technical procedures.
Proficiency in database systems and structured data management is beneficial.
The provision of user support and service delivery encompasses proactive assistance and responsive solutions to ensure seamless operational continuity and user satisfaction. This role demands a comprehensive understanding of technical troubleshooting, system diagnostics, and customer service best practices to address inquiries, resolve issues promptly, and maintain high service standards. Key responsibilities include diagnosing and resolving technical problems, managing service requests, and delivering clear, concise guidance to users. Additionally, the position requires strong communication skills, problem-solving capabilities, and a commitment to delivering exceptional service quality while adhering to established protocols and service level agreements.
Demonstrates exceptional technical support and helpdesk expertise, adept at swiftly diagnosing and resolving ICT issues with precision.
Demonstrates strong capability to effectively manage and prioritize incoming support requests while consistently adhering to predefined service response time commitments.
Proven capability in delivering training and technical assistance to users with diverse ICT skill levels.
Proven ability to produce clear, comprehensive documentation, deliver detailed reports, and maintain professional communication across all levels.
Design and produce visually compelling documentation while ensuring clear, consistent digital communication across various platforms and formats. Craft layouts, graphics, and content that align with brand guidelines to enhance user experience and engagement. Collaborate with cross-functional teams to gather requirements, refine messaging, and deliver polished materials—from manuals and reports to presentations and web-based content. Proficiency in design software, strong typography skills, and a keen eye for detail are essential. Ability to adapt to evolving project needs and meet deadlines in a fast-paced environment is required.
Proficient in designing and formatting documents with advanced proficiency in Microsoft Word, Microsoft PowerPoint, and desktop publishing software.
Capable of designing polished organizational templates, comprehensive reports, impactful presentations, detailed manuals, structured forms, and cohesive branded communication materials.
Proficiency in digital content management systems and online collaboration tools is required.
Skilled in graphic design and multimedia, with expertise in creating visual content across various platforms. Proficient in industry-standard software, including Adobe Creative Suite (Photoshop, Illustrator, InDesign) and multimedia tools. Capable of producing high-quality designs, animations, videos, and interactive media. Strong understanding of design principles, typography, color theory, and branding strategies. Experience with UI/UX design, motion graphics, and digital asset management. Ability to collaborate effectively in cross-functional teams to deliver cohesive visual solutions. Adaptable to evolving design trends and technological advancements.
Required expertise in graphic design software, including Adobe Photoshop, Adobe Illustrator, Canva, and other comparable design platforms.
Proficient in developing visually compelling communications encompassing banners, brochures, posters, infographics, social media assets, and branding materials for events.
Proficient skills in photo editing, video editing, and multimedia content creation are beneficial.
Website Design and Management involves creating, maintaining, and optimizing visually appealing, user-friendly websites to ensure seamless functionality and enhanced user experience. This role requires proficiency in web design principles, graphic design tools, and front-end development languages such as HTML, CSS, and JavaScript. Responsibilities include designing website layouts, developing responsive designs, optimizing site performance, and ensuring cross-browser compatibility. Additionally, the position entails managing content updates, implementing SEO best practices, and monitoring site analytics to drive continuous improvement. Strong project management skills and the ability to collaborate with cross-functional teams are essential for delivering high-quality digital solutions.
Proficiency in website design, administration, and content management systems, including WordPress and Drupal, is required.
Proficient in core web technologies such as HTML, CSS, and JavaScript, along with domain management, hosting solutions, and ongoing website maintenance.
Proficient in implementing website updates, enhancing user experience, and ensuring adherence to digital accessibility standards.
We are seeking a professional to oversee vendor and stakeholder relationships, ensuring seamless collaboration and alignment with organizational goals. This role involves negotiating contracts, monitoring vendor performance, and addressing any issues that may arise to maintain productive partnerships. Additionally, the position requires fostering strong connections with internal and external stakeholders, facilitating clear communication, and identifying opportunities for mutual growth. The ideal candidate will have prior experience in vendor management or stakeholder engagement, along with strong interpersonal and negotiation skills to drive successful outcomes.
Demonstrated ability to effectively liaise and collaborate with ICT vendors, consultants, internet service providers, and technology partners through clear and concise communication and meticulous coordination.
Proficient in developing technical specifications, assessing vendor proposals, and overseeing ICT service delivery.
Exceptional negotiation capabilities, strong relationship-building expertise, and effective stakeholder engagement abilities are essential for this role.
Strong interpersonal and communication skills are essential, enabling effective collaboration with diverse teams, clients, and stakeholders. The role demands the ability to articulate ideas clearly, actively listen, and adapt communication styles to suit various audiences. Proficiency in written and verbal communication ensures seamless information exchange, fosters positive relationships, and supports conflict resolution when necessary. Additionally, the capacity to engage empathetically and convey professionalism in all interactions is critical to achieving organizational goals.
Exceptional proficiency in both oral and written communication is essential.
Demonstrates exceptional skill in translating complex technical information into accessible and engaging explanations tailored for audiences without a technical background.
Demonstrates a strong commitment to customer service and possesses exceptional user support capabilities.
Develops and maintains robust behavioral competencies to drive high performance and foster a positive organizational culture, ensuring alignment with strategic objectives and fostering collaboration across teams to enhance overall effectiveness.
Exceptional aptitude for analytical reasoning and problem resolution.
Demonstrates unwavering integrity, professionalism, and discretion in managing highly sensitive organizational data with the utmost confidentiality.
Exceptional ability to foster strong interpersonal relationships and engage effectively with stakeholders is essential.
Possesses exceptional skills in organizing, planning, and managing time effectively.
Proven capability to operate autonomously with limited oversight while also contributing effectively to multidisciplinary team efforts.
Demonstrates a customer-focused mindset with a commitment to promptly addressing and fulfilling user needs.
Highly adaptable professionals eager to master cutting-edge technologies and digital frameworks will thrive in this role. Demonstrated enthusiasm for continuous learning and staying ahead of industry trends is essential to excel in this position.
Demonstrated capacity to manage multiple priorities simultaneously while maintaining high performance standards in fast-paced, evolving workplace conditions.
Oversee the management and maintenance of financial resources and physical assets to ensure optimal utilization and preservation of organizational value.
The individual in this role is responsible for managing laptops and office-assigned furniture.
Analyzing information and evaluating alternatives to make timely, informed decisions is a critical aspect of this role. You will be required to assess various situations, weigh potential outcomes, and determine the most effective course of action while considering risks and priorities. Strong judgment and the ability to act decisively under pressure are essential to fulfilling responsibilities and driving success in this position.
The individual in this role exercises no final decision-making authority regarding critical matters within the ICT unit, except for routine decisions pertaining to the execution of assigned tasks.
Information:
The incumbent will maintain strict confidentiality regarding sensitive information, including staff records.
Highly valued competencies include advanced skills in strategic planning, exceptional leadership capabilities, and strong financial acumen. Candidates with a proven track record of driving organizational growth, a deep understanding of market trends, and the ability to mentor high-performing teams will be prioritized. Familiarity with data-driven decision-making, agile methodologies, and cross-functional collaboration is also advantageous. Experience in change management, stakeholder engagement, and innovative problem-solving is preferred. Those possessing certifications in project management or related fields, along with a commitment to continuous professional development, will stand out.
Understanding of ICT procurement methodologies and effective vendor management practices is required.
Proficiency in website design principles and administrative functions, along with digital communication tools, is required.
Proficiency in virtualization technologies and cloud platforms, including Microsoft Azure or Google Workspace, is highly desirable.
Proficient in ICT governance frameworks, regulatory compliance, and the execution of organizational policies.
Proven ability in facilitating hybrid and fully remote work arrangements with efficiency and adaptability.
To apply for this position, submit your CV and a cover letter combined into a single file, summarizing your key qualifications, salary expectations, and benefits, to careers@biovisionafricatrust.org. Ensure the email subject line includes the job title “IT Officer” and is received no later than June 5, 2026. Applications without both a CV and cover letter will not be considered. Only candidates selected for interviews will be notified.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
