Job Purpose:
We are expanding our team and are currently seeking a proactive Account Manager to foster and sustain robust, long-term partnerships with designated clients. This position entails collaborating with key business stakeholders, discerning client requirements, and acting as the primary liaison. You will collaborate closely with customers and various internal teams to guarantee the punctual and effective execution of solutions, thereby enhancing customer satisfaction, retention, and overall business expansion.
Oversee a comprehensive set of duties encompassing strategic planning, operational execution, and performance evaluation to ensure organizational objectives are met efficiently. Develop and implement policies that align with company goals while fostering a productive and compliant work environment. Lead cross-functional teams to drive project completion, monitor progress against key performance indicators, and address any deviations through proactive problem-solving. Collaborate with senior leadership to analyze market trends, identify growth opportunities, and recommend data-driven strategies to enhance business performance. Ensure adherence to industry regulations, quality standards, and ethical practices while maintaining transparency in reporting and decision-making processes.
Our role entails fostering and maintaining strong, long-term relationships with clients by delivering exceptional service and support. Responsibilities include addressing client inquiries, resolving issues promptly, and ensuring their ongoing satisfaction and engagement. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage multiple priorities in a fast-paced environment. Proficiency in CRM software and prior experience in a client-facing role are essential requirements.
Confirm that the Terms of Reference (Tors) and Service Level Agreements (SLAs) outlined in the contract are fulfilled in accordance with established expectations.
Proactively oversee and manage the timely renewal of contracts for all contracted staff members to maintain operational continuity and compliance with organizational policies.
Ensure that all contracted staff at the Client utilize their allocated leave within the designated contract periods.
Maintain a comprehensive electronic database containing all records of contracted staff assigned to your account.
Ensure all employee files under your management are complete with required documentation and consistently updated in the relevant systems.
Create and implement structured schedules and establish clear deadlines for performance reviews.
You will consistently evaluate staff performance, providing ongoing coaching and mentoring to ensure excellence in their roles.
Handle matters with third parties as authorized by the MD.
Responsible for overseeing and executing payroll processing tasks, ensuring the accurate and timely disbursement of employee compensation. Maintains all payroll records and ensures compliance with federal, state, and local regulations. Prepares and submits payroll tax filings, as well as year-end tax documents, such as W-2s and 1099s. Collaborates with HR and accounting departments to reconcile payroll data, resolve discrepancies, and streamline processes. Requires proficiency in payroll software, strong attention to detail, and adherence to strict deadlines.
Ensure all contracted staff under your purview are appropriately registered and compliant with PIN, NSSF, and NAIF requirements through follow-up actions.
Maintain a centralized electronic database containing all contracted staff records associated with your designated account.
You will collaborate seamlessly with various departments, particularly HR and Accounts, to address employee relations, payroll processing, and matters concerning the preparation of fee notes.
Verify that invoices and purchase orders are submitted promptly and diligently track payment status to ensure timely settlement.
Promptly notify management of any recruitment requests received from clients and oversee the timely filling of vacant positions.
Each month, compile and submit an updated payroll list for all employees assigned to designated accounts by the 15th.
Maintains positive employee relations and ensures overall welfare by addressing concerns, resolving disputes, and fostering a supportive work environment.
Monthly, the chair schedules and leads contracted staff meetings at the station, subsequently briefing management on the discussions and outcomes.
Address any staff complaints presented to you with professionalism and diligence.
Develop and execute comprehensive human resource management policies and procedures to ensure organizational compliance and operational efficiency.
Offer guidance and suggestions regarding disciplinary measures to ensure adherence to organizational policies and standards.
Maintain a secure and compliant work environment by enforcing safety protocols and adhering to industry regulations.
Facilitate the planning and coordination of staff meetings by establishing schedules, preparing agendas, and ensuring all necessary arrangements are made in a timely manner.
Address employee concerns and disputes in strict adherence to established organizational procedures and guidelines.
We focus on enhancing client retention strategies and fostering strong client relationships to ensure sustained engagement and satisfaction. This role requires a proactive approach to managing client interactions, addressing concerns promptly, and identifying opportunities for growth. Key responsibilities include analyzing client feedback, implementing retention initiatives, and maintaining open communication channels. The ideal candidate should possess strong interpersonal skills, a customer-centric mindset, and the ability to build trust and loyalty with clients. Experience in client management or a related field is highly preferred.
Introduce innovative products and services while strengthening current partnerships to drive mutual growth and satisfaction.
Collaborate with technical personnel and internal team members to ensure customer requirements are fulfilled.
Organize and take part in debriefing sessions with both internal teams and external clients to review project outcomes and gather feedback.
Risk Mitigation
We seek a proactive professional to identify, assess, and mitigate potential threats that could compromise organizational objectives. The ideal candidate will conduct thorough risk evaluations, develop strategic risk response plans, and implement robust controls to minimize exposure. Proficiency in risk assessment methodologies, regulatory compliance, and data analysis is essential, along with strong communication skills to collaborate across departments. Experience in industry-specific frameworks (e.g., ISO 31000, COST) and proficiency with risk management software are highly valued. Responsibilities include continuous risk monitoring, incident reporting, and ensuring alignment with enterprise-wide risk tolerance levels.
Risks and loss exposures for SLMC and its clients must be identified and documented, with particular emphasis on ensuring PPE compliance and maintaining a safe work environment.
Identify employees exhibiting risky behaviors or reputational concerns, and implement measures to monitor their progress while providing necessary coaching and guidance. Additionally, ensure timely and accurate reporting of these situations to relevant stakeholders.
Mitigate potential financial and operational losses for SLMC and its clients through vigilant oversight and proactive risk management strategies.
You will be responsible for ensuring adherence to established procedures, participating in risk control meetings, and offering appropriate training recommendations when necessary.
Duties may also encompass additional tasks as determined by management from time to time.
Track and analyze essential metrics to evaluate performance, ensuring alignment with organizational objectives. Measure progress against predetermined targets, identifying trends and areas requiring attention. Report findings to stakeholders, providing actionable insights to support data-driven decision-making. Regularly review and update KPIs to reflect evolving business priorities and market conditions. Collaborate with cross-functional teams to establish measurable goals and monitor their achievement. Utilize performance data to drive continuous improvement and operational excellence across all departments.
Payroll submissions must be completed and filed by the 15th day of each month without exception.
Monthly documentation of staff meetings is required for every month.
Ensure complete adherence to all leave attendance policies and procedures.
The duration required to resolve employee grievances is a key performance metric for this role.
Responsible for maintaining accurate and detailed records of all staff meetings, ensuring comprehensive documentation of discussions, decisions, and action items.
Responsibilities include addressing and resolving customer complaints promptly and effectively to ensure customer satisfaction and loyalty. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to handle inquiries, grievances, and issues with professionalism and empathy. Candidates must demonstrate patience, attention to detail, and the capacity to work under pressure while maintaining a positive and solution-oriented approach. Experience in customer service or complaint resolution is preferred, along with proficiency in relevant software and tools to track and document interactions.
Driving business growth and fostering innovation are central to this role, requiring a strategic approach to expanding market presence and identifying new opportunities. The position demands creative problem-solving skills and the ability to analyze industry trends to develop forward-thinking solutions. Additionally, responsibilities include cultivating partnerships, exploring emerging markets, and implementing initiatives that enhance competitive advantage and revenue generation.
Ensures adherence to regulatory standards and mitigates organizational risks through proactive monitoring, policy development, and comprehensive risk assessments, safeguarding company integrity and operational efficiency.
Monthly payslips are issued to staff members on a consistent basis.
The ideal candidate will possess a minimum of five years of progressive experience in a relevant field, along with a bachelor’s degree in a related discipline. Strong analytical skills and proficiency with industry-specific tools and software are essential. Excellent communication abilities, both written and verbal, are required to collaborate effectively across teams and stakeholders. A proven track record of delivering high-impact projects within deadline constraints is also necessary. Familiarity with regulatory standards and compliance protocols is highly preferred.
A business-related degree with a specialization in human resources or a business-related diploma, coupled with at least two years of leadership experience, is required.
Experienced in developing client-centric solutions tailored to meet specific customer requirements and expectations.
Demonstrates exceptional proficiency in active listening, persuasive negotiation, and impactful presentation techniques.
Demonstrates a strong capacity to oversee numerous projects concurrently while maintaining meticulous attention to detail.
Strong abilities in both verbal and written communication are essential.
Please submit your CV to talentsourcing@sheerlogicltd.com by June 10, 2026, and ensure the job title is specified in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
