The primary objective of this position is to drive the organization’s strategic goals through effective leadership and operational execution. Key responsibilities include overseeing departmental functions, optimizing resource allocation, and ensuring alignment with company-wide objectives. The ideal candidate will possess a proven track record in management, strong analytical skills, and the ability to foster collaboration across teams. Additionally, this role demands expertise in budget management, performance monitoring, and process improvement to enhance overall productivity and efficiency.
We are expanding our team and looking for a proactive Account Manager to cultivate and sustain robust, enduring client relationships within your portfolio. This position requires direct engagement with essential business stakeholders, a deep comprehension of client requirements, and acting as the central liaison for all client-related matters. Collaboration with customers and internal teams across functions will be necessary to guarantee the efficient and successful execution of solutions, ultimately enhancing customer satisfaction, retention, and revenue expansion.
The primary duties encompass overseeing project execution, ensuring adherence to timelines, and maintaining high standards of quality in deliverables. Key responsibilities include collaborating with cross-functional teams, identifying process improvements, and addressing operational challenges proactively. Additionally, the role involves managing stakeholder expectations, conducting performance evaluations, and implementing strategic initiatives to enhance team productivity and organizational growth. Proficiency in data analysis and proficiency with relevant software tools will be essential for effective decision-making and reporting.
We are seeking a dedicated Client Management professional to oversee and nurture client relationships, ensuring their satisfaction and long-term engagement. The ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to build trust with clients. Key responsibilities include addressing client inquiries, resolving issues promptly, and maintaining accurate records of interactions. Additionally, this role requires collaboration with cross-functional teams to deliver exceptional service and identify opportunities for business growth. Proficiency in CRM software and a customer-centric approach are essential, along with the capacity to manage multiple priorities in a fast-paced environment.
Diligently fulfill the Terms of Reference (TOR) and Service Level Agreements (SLAs) outlined in the contract, ensuring full adherence to established expectations.
Ensure all contracted staff contracts are renewed promptly and efficiently.
Ensure all contracted personnel at the Client utilize their leave entitlements within the specified contractual timeframes.
You are responsible for maintaining an accurate and up-to-date electronic database containing all records of contracted staff associated with your assigned account.
Ensure all employee files under your management are complete with required documentation and remain current in the systems through continuous updates.
Create and implement structured timetables while establishing clear deadlines for performance appraisal processes.
Consistently evaluate staff performance, providing guidance and support to foster excellence and achieve outstanding results.
Manage authorized interactions with third parties on behalf of the Managing Director.
Responsible for overseeing and executing all aspects of payroll processing, including accurate calculation and timely disbursement of employee wages, deductions, and tax withholdings. Ensures compliance with federal, state, and local payroll regulations while maintaining precise records for auditing and reporting purposes. Collaborates with HR and finance teams to integrate payroll data with broader organizational systems and resolve any discrepancies promptly. Manages payroll deadlines, reconciles payroll accounts, and assists employees with inquiries related to compensation, benefits, or tax documentation. Requires proficiency in payroll software, strong attention to detail, and adherence to strict confidentiality standards.
Ensure all contracted staff under your purview are followed up with regarding PIN, NSSF, and NAIF compliance.
Oversee and manage the electronic database containing all contracted staff records associated with your account.
Liaise seamlessly with cross-functional teams, particularly the HR and Accounts departments, to address employee relations matters, manage payroll processes, and resolve issues pertaining to the preparation of fee notes.
Ensure timely delivery and follow-up on invoices and purchase orders, as well as payment tracking.
Please ensure all recruitment requests from clients are promptly communicated to management and that vacant positions are filled within the designated timeframe.
Compile and update a comprehensive monthly payroll register for all personnel employed under the designated accounts, ensuring completion and submission by the 15th day of each month.
Employee Relations and Welfare personnel are responsible for fostering a positive workplace environment by addressing employee concerns, resolving conflicts, and ensuring adherence to company policies and labor regulations. They handle grievances, facilitate open communication between staff and management, and promote employee well-being through initiatives such as wellness programs and work-life balance support. Additionally, they monitor workplace morale, conduct investigations when necessary, and collaborate with HR to implement corrective actions. Strong interpersonal, problem-solving, and mediation skills are essential, along with a thorough understanding of employment laws and organizational policies. A background in human resources, psychology, or a related field is typically required, along with prior experience in employee relations or welfare management.
Chair monthly meetings for contracted staff at the station and provide management with updates on the outcomes of these discussions.
Address any staff complaints that come to your notice promptly and professionally, ensuring concerns are acknowledged and addressed with appropriate follow-up actions.
Develop and execute comprehensive human resource management policies and procedures to ensure organizational compliance and workforce efficiency.
Offer strategic guidance and informed recommendations regarding disciplinary measures and their appropriate application.
Foster a culture of workplace safety by ensuring adherence to established protocols and encouraging proactive hazard identification.
Convene and structure staff meetings, ensuring all team members are informed of the agendas, dates, times, and venues in advance.
Address staff grievances in accordance with established company policies and procedures.
Dedicated to fostering long-term client engagement and satisfaction, this role emphasizes building and sustaining strong relationships with clients to ensure their continued loyalty and business partnership. Responsibilities include regularly assessing client needs, addressing concerns promptly, and delivering tailored solutions to enhance their overall experience and retention. Strong interpersonal skills and a proactive approach are essential to identify opportunities for upselling, resolving issues efficiently, and maintaining open lines of communication. Proficiency in client management tools and a deep understanding of customer service best practices are required to achieve retention targets and drive sustained growth.
Introduce innovative products and services while strengthening existing partnerships to drive mutual growth and satisfaction.
Collaborate with technical personnel and internal stakeholders to fulfill client requirements effectively.
Organize and lead debriefing sessions for both internal and external clients.
Skilled professionals in risk management are tasked with identifying, assessing, and mitigating potential threats to an organization’s operations, assets, or financial stability. This role requires a deep understanding of risk frameworks, regulatory compliance, and industry-specific hazards, along with strong analytical and decision-making abilities. Candidates must possess expertise in risk evaluation techniques, such as quantitative analysis, scenario modeling, and stress testing, to anticipate vulnerabilities and develop proactive strategies. Proficiency in risk management software, data interpretation, and reporting is essential, while effective communication skills are critical for collaborating with stakeholders and ensuring alignment with organizational objectives. Prior experience in risk assessment, auditing, or financial risk management is highly preferred.
Identify and document risks and potential loss exposures specific to SLMC and its clients, with particular emphasis on ensuring compliance with Personal Protective Equipment (PPE) regulations and maintaining a safe work environment.
Identify staff members exhibiting risky behaviors or reputational concerns, conduct ongoing monitoring, and provide targeted coaching and reporting as necessary.
Mitigate potential losses for SLMC and its clients by implementing proactive measures and vigilant oversight.
You will be responsible for adhering to established procedures, participating in risk control meetings, and offering recommended training when necessary.
Duties may include additional tasks as deemed necessary by management from time to time.
The measurable metrics used to evaluate the effectiveness and efficiency of the role, including but not limited to productivity benchmarks, quality standards, and project completion rates, will be closely monitored to ensure alignment with organizational objectives. Regular performance assessments will be conducted to track progress against these KPIs, identify areas for improvement, and support professional development initiatives.
Payroll submissions must be completed and submitted no later than the 15th day of each month.
Maintain a comprehensive record of monthly meetings held with staff members.
Strict adherence to attendance and leave policies is mandatory.
The duration required to resolve staff complaints is a critical metric for our team. We aim to address and close all staff complaints within a defined period, ensuring timely solutions and maintaining high levels of employee satisfaction. This metric helps us evaluate the efficiency of our support systems and identify areas for improvement in our response strategies. Regular monitoring of this cycle time enables us to track progress and implement corrective actions where necessary.
Maintained organized documentation for all staff meeting proceedings and decisions.
The position involves addressing and resolving customer complaints effectively. This role requires diligent attention to detail, strong interpersonal skills, and the ability to maintain composure under pressure. Responsibilities include investigating issues thoroughly, providing accurate solutions, and ensuring customer satisfaction. The ideal candidate must demonstrate empathy, patience, and exceptional communication abilities to handle inquiries professionally. Experience in conflict resolution and a customer-centric approach are essential for success in this role.
We are seeking a dynamic professional to drive business growth and foster innovation. The successful candidate will identify and pursue new market opportunities, develop strategic partnerships, and implement innovative solutions to enhance our competitive position. Strong analytical skills, a results-driven mindset, and the ability to think creatively are essential for this role.
Ensures adherence to regulatory standards and mitigates organizational risks through systematic oversight and strategic implementation of compliance frameworks.
Responsible for generating and distributing monthly payslips to staff members.
Requirements
A relevant business degree specializing in Human Resources—or a related business diploma—paired with at least two years of hands-on leadership experience is required.
Delivers tailored solutions that align with client requirements, ensuring satisfaction and addressing specific needs.
Strong proficiency in active listening, negotiation, and presentation is required.
Excellent aptitude for multitasking across various projects with an unwavering commitment to meticulous detail.
Proven ability to communicate effectively, both verbally and in writing, is essential.
Please submit your CV to talentsourcing@sheerlogicltd.com by June 10, 2026, ensuring the job title is included in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
