Job Purpose:
We are expanding our team and currently seeking a proactive Account Manager to cultivate and sustain robust, long-term partnerships with designated clients. This position requires active collaboration with key business stakeholders, thorough comprehension of client requirements, and acting as the primary liaison for all client interactions. In this role, you will partner closely with customers and various internal teams to guarantee the efficient and successful execution of solutions, thereby enhancing customer satisfaction, retention, and overall business expansion.
Main Responsibilities
We are seeking an experienced Client Management professional to oversee and enhance client relationships, ensuring satisfaction and retention. The ideal candidate will possess strong interpersonal and communication skills, coupled with a proven ability to manage multiple client accounts efficiently. Responsibilities include developing strategic client plans, addressing concerns promptly, and fostering long-term partnerships. A bachelor’s degree in business, marketing, or a related field is required, along with a minimum of three years of relevant experience in client-facing roles. Proficiency in CRM software and exceptional problem-solving abilities are essential.
Verify that the Terms of Reference (Tors) and Service Level Agreements (SLAs) outlined in the contract are fulfilled in accordance with the stipulated expectations.
Ensure that all contracts for contracted staff are renewed promptly and in accordance with established deadlines.
Ensure that all contracted employees at the client’s organization fully utilize their allocated leave within the specified contract terms.
Responsibilities include overseeing an electronic database dedicated to maintaining comprehensive records of all contracted staff associated with your account.
Ensure all employee records within your purview are complete with required documentation and maintained in an up-to-date state within the systems continuously.
Craft and establish comprehensive timetables while assigning specific deadlines for performance appraisal processes to ensure systematic and timely evaluations.
Consistently evaluate staff performance while providing coaching and mentoring to ensure exceptional results.
Handle matters with third parties as authorized by the MD.
Duties include managing employee payroll processing, ensuring accurate and timely salary disbursements, and maintaining precise records of hours worked, deductions, and tax withholdings. Responsibilities involve calculating gross and net pay, reconciling payroll discrepancies, and adhering to federal, state, and local payroll regulations. Proficiency in payroll software, strong attention to detail, and excellent organizational skills are essential. Additionally, the role requires effective communication to address employee inquiries and collaborate with HR and finance teams.
Ensure timely follow-ups regarding PIN, NSSF, and NAIF registrations for all contracted personnel assigned to your portfolio.
Manage the electronic database to ensure the accurate and up-to-date recording of all contracted staff records within your designated account.
You will collaborate with various departments, particularly HR and Accounts, to address employee relations matters, manage payroll processes, and resolve issues pertaining to the preparation of fee notes.
Ensure timely delivery of invoices and purchase orders while diligently following up on outstanding payments.
Ensure timely notification to management regarding all recruitment requests received from clients, and facilitate the prompt filling of vacant positions.
Compile and finalize the monthly payroll roster for all employees assigned to the designated accounts, ensuring completion and submission by the 15th of each month.
The position focuses on fostering a positive workplace environment by addressing employee concerns, resolving conflicts, and ensuring compliance with labor policies. Responsibilities include mediating disputes, conducting investigations into grievances, and providing guidance on workplace rights and benefits. Additionally, the role involves collaborating with management to implement welfare programs, monitoring employee satisfaction, and advising on best practices for workplace harmony. Candidates must possess strong interpersonal and communication skills, along with a deep understanding of labor laws and employee relations principles. A background in human resources or a related field is preferred, and prior experience in conflict resolution is highly advantageous.
Chair monthly meetings with contracted staff at the station, ensuring all discussions are documented and promptly communicated to management for review.
Handle all staff complaints submitted to your attention promptly and professionally.
Develop and execute comprehensive human resource management policies and procedures.
Offer expert guidance and strategic recommendations regarding disciplinary measures.
Ensure a safe and compliant work environment by identifying and mitigating potential hazards, adhering to health and safety regulations, and fostering a culture of vigilance and responsibility among all employees.
Convene and coordinate all necessary arrangements for staff meetings, ensuring efficient scheduling and organization.
Address employee concerns and disputes in accordance with established organizational guidelines and procedures.
Ensuring robust client retention and fostering meaningful professional relationships remain central priorities in this role, with a dedicated focus on maintaining high levels of customer satisfaction while nurturing long-term partnerships through proactive engagement and tailored support strategies.
Introduce innovative products and services while strengthening current partnerships.
Collaborate closely with technical personnel and internal stakeholders to ensure customer requirements are fulfilled efficiently and effectively.
Organize and take part in debriefing sessions with both internal and external clients to ensure clear communication and alignment of expectations.
We are seeking a seasoned Risk Management professional to identify, assess, and mitigate potential risks that could impact organizational objectives. In this role, you will develop and implement comprehensive risk management frameworks, ensuring compliance with regulatory standards and internal policies. Key responsibilities include conducting thorough risk assessments, analyzing emerging threats, and designing strategic responses to minimize exposure. Additionally, you will collaborate with leadership to integrate risk awareness into decision-making processes, while monitoring and reporting on risk metrics to stakeholders. The ideal candidate holds a degree in finance, business, or a related field, possesses relevant certifications such as FRM or PRM, and demonstrates at least five years of hands-on experience in risk management or a closely aligned discipline. Strong analytical skills, proficiency in risk modeling tools, and exceptional communication abilities are essential to thrive in this position.
Identify and document potential risks and loss exposures for SLMC and its clients, with particular emphasis on ensuring compliance with Personal Protective Equipment (PPE) regulations and maintaining a safe work environment.
To detect and evaluate staff members displaying risky behaviors or reputational concerns, and subsequently provide guidance, mentorship, and formal reporting as necessary.
Mitigate any potential losses to SLMC and its clients by implementing proactive measures and stringent oversight.
Maintain responsibility for adhering to established protocols, participating in risk management meetings, and, when suitable, delivering recommended training sessions.
Performs additional responsibilities as directed by management on an ongoing basis.
Track and measure critical success metrics to evaluate individual and team performance, ensuring alignment with organizational goals and driving continuous improvement. Analyze data trends to identify areas of strength and opportunities for enhancement, providing actionable insights to stakeholders. Regularly review and report on progress against set benchmarks, fostering transparency and accountability throughout the organization. Collaborate with leadership to refine KPIs based on evolving business priorities and market conditions, ensuring they remain relevant and impactful. Utilize performance data to inform strategic decision-making and resource allocation, ultimately contributing to enhanced operational efficiency and business growth.
Payroll submissions must be completed and submitted by the 15th day of each month.
Maintain a log of monthly staff meetings, ensuring thorough documentation of each session.
Total adherence to leave attendance policies is mandatory.
The duration required to resolve staff complaints is measured and tracked as part of our performance metrics.
Maintained comprehensive records of staff meetings, ensuring accurate documentation of discussions, decisions, and action items for future reference and accountability.
Efficiently addressing and resolving customer complaints is a key responsibility, ensuring inquiries are handled promptly and satisfactorily to maintain high levels of customer satisfaction and trust.
Our role demands a sharp focus on business development and fostering innovation, ensuring the continual expansion of market opportunities while driving creative solutions to meet evolving client needs.
Ensuring compliance with regulatory standards and managing organizational risks are fundamental responsibilities. This role involves identifying, assessing, and mitigating potential risks to protect the company’s integrity, reputation, and financial stability. Additionally, it requires staying current with evolving laws and regulations, implementing effective compliance programs, and conducting thorough audits to verify adherence. Strong analytical skills, attention to detail, and the ability to communicate complex requirements clearly are essential for success in this position.
Monthly payslips are generated and distributed to staff members.
Requirements
A relevant business degree with a focus on human resources or an equivalent business-related diploma, coupled with at least two years of leadership experience, is required.
We seek professionals adept at crafting tailored solutions that align closely with client requirements, ensuring a customer-centric approach to deliver exceptional outcomes.
Proven ability to actively listen, negotiate effectively, and deliver compelling presentations.
Demonstrates a strong capacity to oversee several projects simultaneously with meticulous attention to detail.
Effective communication, both verbally and in writing, is essential.
Send your curriculum vitae to talentsourcing@sheerlogicltd.com no later than June 10, 2026, ensuring the job title is included in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
