The position entails executing a range of duties in a practical setting, ensuring all responsibilities are fulfilled efficiently and effectively. This includes managing key tasks, coordinating with stakeholders, and maintaining high standards of performance to achieve organizational objectives. The role demands adherence to established processes, timely completion of assignments, and proactive problem-solving to address challenges as they arise. Additionally, it requires strong collaboration with team members, attention to detail, and a commitment to continuous improvement in all areas of work.
Responsibilities include overseeing the complete spectrum of benefits administration, encompassing medical insurance, pension schemes, and welfare initiatives, while managing enrollments, terminations, and modifications to employee benefits. Additionally, the role involves addressing employee inquiries, coordinating with providers to escalate issues, and collaborating with brokers, underwriters, and benefits providers to uphold service delivery standards. Conducting annual benefits assessments, monitoring utilization rates, and facilitating employee communications are also key duties.
As the primary point of contact for occupational health and safety inquiries, this role oversees the coordination of pre-employment and periodic medical evaluations, manages Workers’ Injury Benefit Assessment (FIBA) claims processes, maintains accurate injury logs and incident records, and ensures compliance with Department of Occupational Safety and Health (DISH) reporting requirements across all operational markets.
Overseeing the wellness and mobility support function entails organizing quarterly wellness initiatives, fostering relationships with gym and fitness providers, evaluating program efficacy, and aiding employee relocation and international assignment procedures, such as coordinating visa, work permit, and immigration documentation.
The position is responsible for overseeing vendor management, ensuring strict adherence to service level agreements (SLAs) via Fresh service or similar systems, and meticulously tracking purchase orders and invoices. Additionally, it entails developing and maintaining the reporting and dashboard frameworks that enhance transparency and enable continuous performance improvements across the function.
What we’re looking for
We seek a candidate with a strong background in HR operations, benefits administration, or HR Shared Services, along with hands-on experience in employee benefits, occupational health coordination, or global mobility support—preferably within a multi-country setting.
Proficiency in Kenyan labor legislation, including the Work Injury Benefits Act (FIBA) 2007 and Department of Occupational Safety and Health (DISH) standards, coupled with hands-on experience in occupational health initiatives or work injury management, and a solid grasp of East African employment regulatory frameworks.
A degree in Human Resources, Law, Business Administration, or Psychology—ideally at the master’s level or supplemented by an HR certification—is required, along with a demonstrated ability to analyze data effectively and leverage HR insights to enhance operational performance.
Qualifications
BA/BSc/HND
