The HR Associate, a key member of the I-Hub HR team, plays a pivotal role in facilitating the new hire journey, providing consistent support during pre-employment stages and the onboarding process. Collaborating closely with Recruiting Associates, HR Partners, HR Focal Points, and hiring managers, they ensure a seamless and structured transition for all new employees.
This position will manage assignments and tasks by establishing deadlines, performing data entry activities, and maintaining accurate, up-to-date records of forms, documents, and processes.
The Onboarding team serves as the primary liaison for new hires following their acceptance of an offer, and the Onboarding Associate must prioritize customer service excellence, simplifying the process while ensuring strict adherence to local labor regulations.
Oversee the primary functions of the position, ensuring all key tasks are executed with precision and efficiency. Serve as the main point of contact for related projects, coordinating efforts across teams to achieve organizational goals. Implement strategies to enhance productivity and maintain high standards of quality in all deliverables. Address any operational challenges promptly, providing solutions that align with company policies and objectives. Maintain accurate records, documentation, and reporting to support data-driven decision-making and compliance requirements. Foster collaboration with stakeholders to streamline processes and improve overall performance.
Handles the complete onboarding and offboarding processes for new and departing employees, ensuring smooth transitions, adherence to company policies, and compliance with relevant regulations throughout each stage of the employee lifecycle.
Direct the entire onboarding experience, from initial pre-arrival correspondence through to orientation scheduling, documentation acquisition, and system configuration and integration.
Following the candidate’s acceptance of the offer, proactive engagement is maintained to ensure a smooth transition into the role.
Overseeing the completion of all onboarding tasks, such as coordinating new hire communications, collecting and maintaining required data, ensuring compliance acknowledgments are obtained, and facilitating orientation sessions.
(Utilizing Workday, Cornerstone, and Teams) to deliver a seamless and well-organized experience.
Deliver comprehensive onboarding kits, coordinate introductions with relevant teams, and confirm that all new employees are fully equipped both technically and administratively upon arrival.
Oversee the implementation of structured exit procedures, encompassing terminal dues processing and final clearance, ensuring compliance with Kenya’s labor regulations.
The new hires will receive emails containing comprehensive information about the organization, such as parking instructions and work schedules.
The department is responsible for providing new employees with comprehensive technical support to configure and set up their hardware and software systems effectively.
Responsible for collecting and organizing all documentation pertaining to new employees, such as employment contracts and personal information forms.
Collaborate with Recruiting Associates and hiring managers to facilitate recruitment processes.
Oversee the organization and upkeep of all onboarding, pre-employment documentation, and HRIS entries to ensure accuracy and compliance.
Orchestrate the full employee lifecycle, encompassing recruitment, onboarding, performance evaluations, contract administration, and offboarding procedures.
The role encompasses managing employee benefits programs, ensuring compliance with relevant regulations, and processing enrollment and claims with precision. Responsibilities include evaluating benefit plans, negotiating with providers to secure competitive rates, and maintaining accurate records of employee participation and costs. The position requires strong analytical skills to assess benefits data, excellent organizational abilities to coordinate open enrollment events, and effective communication to educate staff on benefit options. Knowledge of benefits administration software and a keen understanding of state and federal benefits laws are essential. Additionally, the individual must collaborate with HR and finance teams to align benefits strategies with overall organizational goals.
The position involves collecting and organizing all documentation pertaining to employee benefits, such as medical insurance, group life coverage, GPA, pension plans, and wellness initiatives.
Ensure timely enrollment and termination of staff in benefits programs, maintaining alignment with organizational policies and contractual terms.
Working collaboratively with insurance providers, this role involves managing claims, facilitating policy renewals, processing updates, and conducting onboarding sessions to ensure seamless operations.
Monitor utilization and expenditure data to facilitate budgeting for benefits and to aid in renewal negotiations.
New hires will receive thorough orientation on benefit packages, while also providing support for any related inquiries and guiding them through claims procedures.
Manage the benefits’ renewal process in accordance with the agreed-upon contract durations with insurance providers.
Maintain adherence to compliance standards and alignment requirements concerning employee benefits.
Manages and oversees the Leave Management system to ensure accurate tracking, processing, and reporting of employee absences. Implements and maintains leave policies in accordance with company and regulatory guidelines. Handles leave requests, verifies eligibility, and approves or denies applications as appropriate. Collaborates with HR and department heads to address leave-related inquiries and resolve discrepancies. Ensures compliance with labor laws and internal policies while safeguarding employee rights. Monitors leave balances, trends, and patterns to identify potential issues or areas for improvement. Generates reports on leave usage, patterns, and costs for management review and decision-making.
Responsible for the comprehensive administration of leave management processes, encompassing tracking, reconciliation, reporting, and system updates.
Offer expert direction to employees regarding all categories of leave, including annual, sick, parental, and compassionate, while maintaining strict adherence to established policies and relevant labor legislation.
Audit leave balances within the Workday system and facilitate necessary corrections or manual adjustments as required.
Collaborate effectively with the payroll department to ensure accurate alignment of leave balances with salary computations and final disbursements.
Deliver workforce planning support by generating comprehensive leave utilization reports and designing interactive dashboards.
Investigate and reconcile inconsistencies while fostering staff comprehension of leave entitlements.
Oversee additional duties as assigned to ensure comprehensive support for the team’s objectives and operational efficiency.
Convening exit interviews with employees departing the organization to gather insights into their motivations for leaving and to ensure the HR Lead is promptly informed.
Maintaining precise data integrity and timely system updates for all HUB staff within the HRIS platform is a key responsibility.
Coordinate the oversight of staff contracts, personnel records, and employee data to ensure accuracy and compliance.
Oversee the administration and organization of all human resources documentation while implementing and maintaining a structured filing and retrieval system to preserve both historical and current records.
Compile and present HR performance data, including departmental hiring totals and Diversity, Equity, and Inclusion (DEI) reports, in clear, structured formats.
HRIS (Workday) Administration and Data Management involves overseeing and maintaining the Workday Human Resource Information System, ensuring accurate and efficient data handling. This role requires expertise in configuring system settings, managing employee records, and generating reports to support HR operations. Responsibilities include troubleshooting system issues, processing data changes, and collaborating with IT and HR teams to enhance system functionality. Proficiency in Workday modules, strong analytical skills, and meticulous attention to detail are essential for success in this position.
Seasoned professionals with demonstrated expertise in the field are encouraged to apply, requiring a minimum of three years of relevant work experience in a comparable role. Candidates must exhibit a proven track record of success, supported by verifiable achievements in prior positions. Proficiency in industry-specific tools and methodologies is essential, along with the ability to adapt to evolving business demands. Exceptional problem-solving skills and a commitment to continuous improvement are critical for thriving in this dynamic environment.
A minimum of three years of professional experience in Human Resources is required.
Professional Experience:
Proven track record in customer service roles, with a strong emphasis on active listening and effective problem-solving capabilities.
Candidates with a solid background in human resources principles and a comprehensive understanding of employment legislation and regulatory frameworks will be highly regarded.
Proven expertise, essential competencies, and required qualifications are demonstrated in this role. The position demands a robust understanding of industry standards, along with a proven ability to apply technical knowledge effectively. Candidates must exhibit strong analytical skills, attention to detail, and exceptional communication abilities to thrive in this environment. Additionally, familiarity with relevant software, tools, or methodologies is expected, and prior experience in a comparable capacity is highly advantageous.
Capable of operating effectively with minimal supervision while demonstrating a strong sense of responsibility and a commitment to achieving measurable outcomes.
Delivers exceptional customer service by consistently exceeding expectations to foster trust and cultivate respect among clients.
Candidates must possess a bachelor’s degree in Human Resource Management or an equivalent field from an accredited institution.
A current, active membership in the Institute of Human Resource Management is required.
Proven ability to communicate and collaborate efficiently with colleagues and external stakeholders, fostering productive working relationships in diverse environments.
An adept communicator excels in conveying ideas clearly and persuasively, both verbally and in writing, ensuring alignment and engagement across diverse audiences. They actively listen to understand perspectives, adapt messaging to suit various stakeholders, and foster collaborative dialogue to drive informed decision-making. With a keen ability to simplify complex concepts, they bridge gaps between technical and non-technical teams, enhancing mutual comprehension. Strong interpersonal skills and emotional intelligence enable them to navigate sensitive discussions, build trust, and maintain constructive relationships.
Proficient in utilizing Microsoft Office applications, with a strong emphasis on Excel as a fundamental requirement.
Maintains strict confidentiality and handles sensitive information with the utmost care and professionalism.
The ideal candidate will demonstrate exceptional organizational skills and meticulous attention to detail, coupled with the agility to adapt priorities swiftly as circumstances evolve.
Experienced with Workday and Cornerstone is considered highly valuable.
Qualifications
BA/BSc/HND
Experience Required
3 years
