Bachelor’s degree in a related field or equivalent practical experience is required. At least three years of relevant professional experience in [specific industry or role] is necessary. Proficiency in [specific software, tools, or methodologies] is essential. Strong analytical, problem-solving, and communication skills are mandatory. The ability to work effectively in a team-oriented environment is expected. Familiarity with [specific regulations, standards, or processes] is preferred. Demonstrated leadership in previous roles is a significant advantage.
Kenya-based opportunity for a full-time, on-site position.
A Bachelor’s degree or Diploma in fields such as Tourism, Hospitality, or closely related disciplines is required.
A minimum of one year of hands-on experience in reservations within a safari tour company or tour operations is required.
Skilled in effectively conveying ideas and resolving challenges through clear and concise communication.
Proficiency in Microsoft Office applications and experience with reservation or booking systems are required.
Our ideal candidate must demonstrate exceptional attention to detail, strong multitasking capabilities, and an unwavering commitment to prioritizing the customer experience in all responsibilities.
Proficiency in East African destinations is considered advantageous.
Oversee and execute core duties encompassing strategic planning, operational management, and cross-functional collaboration to ensure organizational objectives are met efficiently. Develop and implement policies, procedures, and performance metrics to enhance productivity, quality, and compliance with industry standards. Lead and mentor a high-performing team by fostering a culture of accountability, innovation, and continuous improvement. Analyze market trends, competitive landscapes, and internal data to identify opportunities for growth, cost optimization, and risk mitigation. Serve as the primary liaison between senior management, stakeholders, and external partners to align business strategies with evolving market demands. Ensure adherence to regulatory requirements, ethical guidelines, and corporate governance frameworks while maintaining transparency and accountability in all operations.
Proactively assist in managing and verifying flight reservations, hotel bookings, and activity arrangements. • Collaborate with hotels, airlines, and external service providers to confirm availability and facilitate seamless service delivery.
Prepare and distribute hotel vouchers, itineraries, quotations, invoices, and booking confirmations to the sales team.
Collaborate with the sales team to develop customized itineraries tailored to each client’s specific requirements.
Handle modifications to reservations, cancellations, special requests, and provide emergency assistance as needed.
Work collaboratively with the Sales, Operations, and Finance teams to ensure that bookings align with established company processes.
Assist in maintaining current digital and physical files for all reservations and associated documentation.
Monitor service standards diligently, systematically collect client feedback, and actively contribute to process enhancement initiatives.
We kindly request that you submit your curriculum vitae to the provided email address, info@bobuafrica.com.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
