Responsible for overseeing daily operations, ensuring adherence to company policies and procedures while maintaining high standards of efficiency and productivity. Key tasks include managing workflow, delegating responsibilities to team members, and fostering a collaborative work environment. Additionally, the position requires monitoring performance metrics, identifying areas for improvement, and implementing solutions to enhance overall workflow. The role demands exceptional organizational skills, strong leadership abilities, and the capacity to work under tight deadlines while maintaining accuracy and attention to detail.
Ensure adherence to customer acquisition and onboarding protocols, including Know Your Customer (KYC) requirements and customer education for top-up procedures.
Works collaboratively with the Line Manager to create, implement, and track sales initiatives within the designated territory.
Monitor compliance with Service Level Agreements (SLAs) throughout the acquisition and onboarding processes.
The company undertakes the retrieval of devices from customers who have not adhered to compliance requirements.
Deliver first-level assistance by conducting on-site troubleshooting and resolving customer issues promptly.
Customer concerns that remain unresolved after initial attempts must be escalated to higher levels for further investigation and resolution.
Network problems are elevated through established protocols to ensure prompt resolution and minimize operational impact. This role involves the structured handling of incidents, requiring diligent monitoring, thorough analysis, and decisive action to restore network functionality efficiently. Candidates should possess strong problem-solving skills, technical expertise in network infrastructure, and the ability to communicate effectively with stakeholders during critical situations.
Tasked with compiling daily target achievement data, this role involves gathering, verifying, and organizing key performance metrics to ensure accuracy and completeness. The successful candidate will systematically track progress against set objectives, cross-reference figures from multiple sources, and prepare concise reports to support data-driven decision-making. Strong attention to detail and proficiency in analytical tools are essential to maintain high standards of precision in reporting.
Monitor and evaluate monthly trends in designated markets to identify key insights and patterns.
Develop weekly review dashboards to ensure efficient data presentation and strategic decision-making.
Compilation of custom reports will be undertaken on an as-needed basis to address specific requests.
Conduct ongoing analysis of competitor actions and promptly document findings for review.
Deliver comprehensive customer insights and recommend products or services tailored to meet their specific requirements.
Devise and implement strategic on-ground marketing campaigns, including road shows, estate storms, and mall activations, to maximize brand visibility and engagement.
We seek a candidate holding a Bachelor’s degree (or higher) in a relevant field and possessing a minimum of three years of direct experience in [specific role or industry]. Proficiency in [key software/tool] and strong analytical abilities are essential, along with excellent communication skills for interacting with cross-functional teams. The ideal applicant will demonstrate a track record of [specific achievement, e.g., project leadership, process optimization, or technical problem-solving]. Knowledge of [industry-specific regulation/standard, if applicable] is required, and familiarity with [additional relevant skill or tool] is highly advantageous. Exceptional organizational skills and the capacity to manage multiple priorities under tight deadlines are also critical to success in this role.
A relevant graduate degree or diploma, such as Business Administration or an equivalent qualification, is required.
Proficiency in telecom or fixed wireless industry trends presents an additional benefit for consideration.
With a minimum of one year of experience in outside sales, preferably within the telecommunications sector (though this is not a strict requirement), candidates should demonstrate strong interpersonal and communication skills to engage effectively with clients and prospects.
Developing a keen commercial awareness involves analyzing the competitive environment, the range of devices available, service offerings, and commission structures.
Must possess strong technical proficiency, with the ability to comprehend and implement solutions across both 5G and Fixed Wireless Services.
We must demonstrate resilience and consistently meet ambitious performance targets.
Demonstrates a robust entrepreneurial mindset, characterized by initiative, creativity, and a proactive approach to identifying and capitalizing on opportunities. Exhibits a natural drive to innovate, solve problems independently, and take calculated risks to achieve business growth and development. Thrives in dynamic environments where autonomy and ownership are encouraged, and consistently seeks ways to enhance efficiency, productivity, and impact within the organization.
Interested candidates should apply by accessing the designated application method outlined on the platform. The chosen approach ensures a streamlined submission process for all applicants. Detailed instructions will be provided to guide you through each step of the application procedure. Ensure your application is submitted in full accordance with the specified requirements to be considered for the role.
Please submit your CV to talentsourcing@sheerlogicltd.com by June 4, 2026, ensuring you specify your preferred work location in your application.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
