We are seeking a highly motivated professional to oversee a range of critical duties, ensuring seamless operations and adherence to established protocols. The role involves managing daily workflows, coordinating cross-functional teams, and implementing process improvements to enhance efficiency. Responsibilities include maintaining accurate records, conducting performance evaluations, and ensuring compliance with industry regulations and organizational standards. The ideal candidate will possess strong analytical skills, exceptional communication abilities, and a proven track record of delivering results in a fast-paced environment. Additionally, the position requires proficiency in relevant software tools, meticulous attention to detail, and the capacity to multitask effectively while meeting strict deadlines.
Administration
Duties include overseeing all travel and administrative tasks related to medieval and referral cases in Nairobi, working closely with the Travel team to ensure smooth operations.
Upon arrival, staff must receive critical orientation covering essential topics such as visa protocols (including ETA requirements), local retail and service providers, currency exchange procedures, and safety protocols, all coordinated in partnership with the ASA unit.
Coordinate with the MSF Sections and OC travel focal points to clarify travel requirements and obtain guidance as needed.
Compile monthly reports and ensure they are consistently updated in close collaboration with the SHU team.
Ensure comprehensive tracking and meticulous documentation of all travel-related activities, movements, and critical data.
Ensure all administrative travel requirements, including visas and air tickets, are communicated to staff promptly and clearly. Additionally, distribute the welcome package to staff well in advance of their travel.
You will coordinate and oversee patient transportation arrangements, including taxis for journeys to and from the airport, while also delivering essential briefings and assistance regarding local travel logistics.
In collaboration with the travel, finance, facilities, and procurement teams, we will assess local accommodation and hotel requirements to accurately define administrative needs and ensure alignment with organizational standards.
Process per dies and claim invoices for staff promptly, ensuring all documentation is complete and accurate.
Medical insurance and locally established service agreements are essential components of our operational framework, ensuring comprehensive coverage and reliable support for all stakeholders involved. These agreements facilitate access to high-quality healthcare services while fostering strong partnerships with local providers to meet the organization’s diverse needs efficiently.
Collaborate with MSF personnel to facilitate the MSH pre-certification process for staff members scheduled for hospital admission or planned medical appointments.
Provide support to both EA HQ staff and field staff in addressing insurance-related inquiries.
Prepare and distribute letters of undertaking to healthcare facilities, including institutions such as The Nairobi Hospital, as well as check-up or vaccination centers, upon request from the SHU team.
Ensure service provider invoices are printed, approved, and scanned before submission to the Finance team for processing and payment.
Coordinate with Nairobi-based ambulance service providers as necessary for event coverage or to facilitate individual staff medical assistance.
We are seeking a meticulous and experienced individual to oversee the day-to-day operations of our guest house. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a keen eye for detail to ensure a seamless and enjoyable stay for all guests. Responsibilities include managing staff, maintaining property standards, handling reservations, and addressing guest inquiries or concerns promptly. Proficiency in hospitality software and a background in hotel or lodging management are essential, along with the ability to multitask in a fast-paced environment. A commitment to delivering outstanding service and fostering a welcoming atmosphere is paramount.
Ensure a comfortable stay for both staff and caregivers within the guest apartment by delivering uninterrupted access to essential services, including hygiene supplies, electricity, water, internet, and gas.
Collaborate with the Procurement Unit to facilitate the timely ordering and stocking of supplies for the guest house.
Coordinate with the designated personnel to promptly address and resolve any damaged or malfunctioning items to maintain operational efficiency.
We seek a highly skilled professional fluent in French to deliver accurate translation and interpretation services. The ideal candidate must possess native-level proficiency in both written and spoken French, along with a deep understanding of cultural nuances. Responsibilities include translating documents, websites, and other materials from French to English and vice versa, as well as providing real-time interpretation for meetings, conferences, and client interactions. Strong attention to detail, exceptional command of grammar and syntax, and the ability to meet tight deadlines are essential. Prior experience in legal, medical, or technical translation is a valuable asset.
Provide support to French-speaking staff members during medical consultations and wellness initiatives, ensuring effective communication with healthcare providers.
Before obtaining the patient’s signature on consent forms, the employee must thoroughly explain the risks, benefits, and viable alternatives associated with the medical procedure to ensure informed consent is granted.
Deliver sensitive or challenging health information with cultural sensitivity and empathy, collaborating closely with health officers to ensure effective communication.
We are seeking skilled professionals to translate HR documents, health-related forms, consent agreements, and medical records between French and English with precision and fluency.
Safeguarding sensitive information is a critical responsibility, requiring strict adherence to privacy regulations and robust security protocols. Candidates must demonstrate expertise in data encryption, access controls, and compliance frameworks, along with a keen understanding of emerging threats and mitigation strategies. The role involves implementing and maintaining protective measures, conducting regular audits, and ensuring alignment with industry standards. Strong analytical skills, meticulous attention to detail, and the ability to collaborate across teams are essential for success in this position.
Ensure the absolute confidentiality of all medical and personal data at all times, handling such information with the utmost discretion and integrity.
Maintain unwavering ethical standards across all patient care activities and documentation processes.
Oversee additional duties as assigned, ensuring alignment with organizational goals and maintaining high standards of performance. These responsibilities may include collaborating with cross-functional teams to streamline processes, contributing to strategic planning initiatives, or supporting special projects to enhance operational efficiency. Additionally, the role requires adherence to company policies and protocols while fostering a culture of accountability and continuous improvement. Regularly review and assess workflows to identify opportunities for optimization and innovation.
Support the coordination and planning of team gatherings, meetings, and other planned activities.
Assist in the evaluation and revision of SHU HR/Admin policies and procedures by offering valuable input and recommendations. Contribute insights during the review process to ensure alignment with current best practices and compliance standards.
Compile comprehensive handover documentation and detailed reports to facilitate seamless follow-up in your absence.
Ensure administrative work plans are consistently updated and diligently executed in collaboration with the supervisor.
Qualifications
Language
Fluency in both written and spoken English and French is required.
Education
Applicants must hold a Bachelor’s degree in Administration or Business Studies—or an equivalent credential from a reputable institution—as well as a Diploma or Bachelor’s degree in Nursing or Paramedic studies.
Experience
Previous experience in an administrative capacity within the healthcare industry is strongly preferred; additional experience with other humanitarian NGOs would be particularly beneficial.
We seek a highly skilled professional with expertise in strategic planning, project management, and cross-functional collaboration to drive organizational success. The ideal candidate will demonstrate exceptional analytical abilities, outstanding communication skills, and a proven track record in delivering measurable results. Responsibilities include leading initiatives, optimizing processes, and fostering innovation while ensuring alignment with company objectives. Qualifications require a minimum of five years of relevant experience, a bachelor’s degree in business administration, finance, or a related field, and proficiency in industry-standard software tools. Strong leadership, adaptability, and a commitment to continuous improvement are essential for this role.
Technical competencies encompass a comprehensive understanding of engineering principles, proficiency in various software tools, and the ability to troubleshoot complex systems. Candidates should possess strong analytical skills, attention to detail, and experience with CAD software, simulation tools, and programming languages relevant to the role. Familiarity with industry standards, regulatory requirements, and best practices in technical documentation is essential. Additionally, the ideal candidate will demonstrate problem-solving capabilities, adaptability to emerging technologies, and a commitment to continuous learning. Effective communication skills are required to collaborate with cross-functional teams and convey technical information clearly to non-technical stakeholders.
Proficiency in Microsoft Office Suite applications, specifically PowerPoint and Excel, is required.
Strong proficiency in navigating the web and using the internet effectively is required.
Demonstrates proficiency in behavioral and general competencies, including strong communication, problem-solving, adaptability, and leadership abilities. Exhibits emotional intelligence, collaborative mindset, and a commitment to continuous learning and professional development. Maintains a customer-focused approach while balancing organizational goals and ethical considerations. Possesses excellent time management and organizational skills to meet deadlines and prioritize tasks effectively. Adapts readily to changing circumstances and demonstrates resilience in high-pressure environments.
MSF’s Principles are the foundation of our work, and candidates must demonstrate a strong dedication to upholding these values in all professional endeavors. Integrity, accountability, and an unwavering commitment to ethical conduct are essential, as is a profound respect for the dignity and autonomy of the communities we serve. Familiarity with MSF’s core principles—including impartiality, neutrality, and independence—is non-negotiable, and applicants should be prepared to align their actions with these guiding tenets in challenging and high-pressure environments.
Cross-cultural awareness encompasses the understanding of diverse cultural norms, values, and communication styles, fostering respect and adaptability in global or multicultural settings. This proficiency requires sensitivity to differing perspectives, awareness of potential biases, and the ability to navigate intercultural interactions with tact and openness. Essential for roles involving international collaboration, client relations, or diverse teams, it ensures effective communication, conflict resolution, and inclusive practices while minimizing misunderstandings and promoting collaboration across cultural boundaries.
We envision a forward-thinking leadership role focused on shaping long-term organizational direction and driving sustainable growth. This position requires a dynamic professional capable of aligning business objectives with innovative strategies, ensuring competitive advantage in evolving markets. Key responsibilities include developing comprehensive strategic plans, identifying emerging opportunities, and fostering cross-functional collaboration to execute high-impact initiatives. Ideal candidates will possess a proven track record in strategic planning, exceptional analytical skills, and the ability to inspire teams toward achieving ambitious goals.
A strong commitment to achieving measurable results and maintaining high-quality standards is essential. The ideal candidate will consistently demonstrate a focus on delivering excellence and ensuring that all outputs meet rigorous quality benchmarks. Attention to detail and a proactive approach to identifying and addressing potential issues are critical to success in this role. The ability to prioritize tasks effectively while upholding quality expectations is a key requirement.
Service-oriented professionals are committed to delivering exceptional customer experiences, prioritizing the needs of clients above all else. They possess strong interpersonal skills, demonstrating empathy and patience while interacting with diverse individuals. Their ability to actively listen and respond thoughtfully fosters trust and satisfaction. This role requires adaptability in handling inquiries, resolving concerns efficiently, and maintaining a positive attitude under pressure. A dedication to continuous improvement and a deep understanding of service excellence are essential traits for success in this position.
Planning and organizing constitute key responsibilities in this role, requiring meticulous attention to detail to ensure tasks are completed efficiently and objectives are met. This position demands the ability to prioritize workloads, manage competing deadlines, and allocate resources effectively to optimize productivity. Strong time-management skills are essential, along with the capacity to develop structured workflows and maintain clear documentation to track progress. Additionally, the role involves coordinating with cross-functional teams, delegating responsibilities where appropriate, and adapting plans as needed to align with shifting priorities or unforeseen challenges.
Demonstrates a proactive approach and fosters creative problem-solving to drive progress and enhance operational efficiency. Encourages the exploration of novel ideas and solutions to address challenges and seize opportunities. Actively seeks ways to improve processes, products, or services through inventive thinking and calculated risk-taking. Proactively identifies gaps or inefficiencies and implements strategic improvements to optimize performance and achieve organizational goals.
High level of flexibility.
Exceptional interpersonal and written communication abilities are essential.
Conditions and Benefits:
The position is based at the Médecins sans frontières (MSF) Eastern Africa office in Nairobi, Kenya.
We are currently seeking a full-time, open-ended contract position.
Available for an immediate start.
An annual salary of EUR 18,476, aligned with HQ Grade 6, is offered for a full-time position, with a yearly increment of 2% applicable for up to a decade.
You will receive a monthly financial benefit for work-life balance, ranging from EUR 247 to EUR 295, which varies according to your individual and administrative circumstances. This allocation can be applied toward expenses such as accommodation, utilities, transportation, and other related costs.
Other benefits include 25 days of paid annual leave, employer pension contributions, and comprehensive medical insurance coverage for both employees and their families, in accordance with MSF EA terms and conditions.
We kindly request you to submit your application by utilizing the specified method outlined in the job posting.
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND , Diploma
