Job purpose
To prioritize in-store visits aimed at enhancing retailer awareness and improving SIMs and Float performance, ensuring optimal visibility and merchandising at the point of purchase for SOS and Trash agents.
Oversee daily operations to ensure the seamless execution of key functions, optimizing overall efficiency and productivity within the team. Develop and implement strategic initiatives aimed at enhancing performance metrics and aligning with organizational goals. Serve as a primary liaison between senior leadership and operational staff, facilitating clear communication and fostering collaboration across departments. Monitor progress toward established targets, identifying areas for improvement and implementing corrective measures as needed. Lead cross-functional projects, coordinating resources and stakeholders to deliver results in a timely and cost-effective manner. Provide mentorship and guidance to team members, promoting professional development and a culture of continuous learning. Uphold compliance with company policies, industry regulations, and best practices to mitigate risks and maintain operational integrity. Analyze data and generate reports to inform decision-making, ensuring transparency and accountability at all levels.
Effectively oversee the identification, recruitment, and mapping of Agents, focusing on mobile money outlets and high-traffic retail stores to maximize coverage and accessibility.
Regularly conduct visits to SOS and agents by adhering to the established route plans (beat plans).
Provide essential transaction tools for SOS and agent outlets, ensuring all necessary resources are available. Conduct training sessions for SOS and Trash Agents to familiarize them with operational processes and procedures.
Conduct comprehensive AML training sessions and evaluate agents’ proficiency in Anti-Money Laundering (AML) protocols. Additionally, provide specialized training for Senior Sales Officers (SOS) on the Know Your Customer (KYC) process as it pertains to SIM REG compliance.
Float and stock cover and sales – oversee and rigorously apply the 1.5x stock rule for agents while confirming that SOS maintain sufficient SIM stock for new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
We are seeking candidates who possess both strong academic credentials and relevant professional experience. Ideal applicants will have completed a degree in a related field, demonstrating a solid educational foundation, along with hands-on experience in a professional setting that aligns with the role’s demands.
A Bachelor’s or Diploma in Business, Marketing, or a related discipline is required.
Experience
Requiring a minimum of one year of hands-on experience in sales and distribution within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors.
We seek candidates who have demonstrated proficiency in strategic planning, problem-solving, and stakeholder management. The ideal applicant will exhibit strong interpersonal skills, adaptability in dynamic environments, and a commitment to fostering collaborative relationships. Experience in project execution, risk assessment, and performance metrics analysis is essential, along with the ability to communicate complex ideas clearly. Familiarity with industry-specific tools and compliance regulations is required, and a proactive approach to continuous learning is highly valued.
We prioritize customer satisfaction above all else, ensuring every interaction is handled with professionalism and empathy. This role requires a strong commitment to understanding and addressing client needs promptly and effectively. You will be responsible for maintaining open lines of communication, promptly resolving inquiries, and delivering solutions tailored to individual customer requirements. Exceptional interpersonal skills and a proactive approach are essential to foster trust and build long-term relationships with our valued clients.
Proven ability to influence stakeholders and negotiate effectively is essential for success in this role. Strong interpersonal skills are required to build consensus and secure favorable outcomes through persuasive communication and strategic negotiation techniques.
Networking and cultivating collaborative relationships are essential components of this role, with a focus on establishing and maintaining mutually beneficial partnerships. The position requires proactive engagement in industry events, conferences, and professional forums to expand professional connections and identify new opportunities. Strong interpersonal skills and the ability to foster trust are critical, as is the capacity to negotiate and align shared objectives with diverse stakeholders. Additionally, the role involves consistently nurturing these relationships to ensure long-term sustainability and value creation for all involved parties.
Analytical professionals assess complex situations with precision, dissecting multifaceted problems to identify underlying patterns and connections. They leverage data-driven insights and logical reasoning to develop innovative solutions, ensuring that decisions are grounded in empirical evidence and strategic foresight. These individuals thrive in environments that demand rigorous evaluation, methodical investigation, and the ability to translate abstract concepts into actionable strategies. Strong quantitative skills, attention to detail, and a systematic approach to problem-solving are essential for success in this role.
Qualified candidates meeting the specified criteria are encouraged to submit their application, including a cover letter, salary expectations, and a comprehensive CV, along with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line of the email should clearly state “TDR SI AYA TOWN,” and applicants must provide their location in the submission.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
