The position involves providing comprehensive support to ensure efficient and effective operations within the organization. Key responsibilities include managing administrative tasks, coordinating meetings, and maintaining accurate records. The ideal candidate will have strong organizational skills, proficiency in office software, and the ability to multitask in a fast-paced environment. Additionally, excellent communication and problem-solving abilities are essential for collaboration with team members and stakeholders. A minimum of two years of relevant experience in an administrative or support role is required, along with a bachelor’s degree in business administration or a related field. Familiarity with project management tools and exceptional attention to detail are highly advantageous.
The Senior Director of Technology for Development (T4D) oversees the T4D team and serves as a senior technology leader interfacing directly with program stakeholders. In collaboration with both Programs and Information Technology (IT), this role partners with global, regional, and country-level teams to ensure proposed applications are seamlessly supported by and integrated into Mercy Corps’ enterprise technology architecture. Additionally, the Sr. Director establishes processes to evaluate, validate, pilot, and assess the efficacy and cost-effectiveness of technology solutions, driving innovation that aligns with program objectives and efficiency goals.
Overseeing key responsibilities is a critical aspect of this role, requiring a meticulous approach to ensure all duties are fulfilled with precision. The position demands a thorough understanding of the outlined tasks, which include managing core functions, executing essential duties, and maintaining high standards of performance. Additionally, the role necessitates adherence to specific requirements and the ability to meet established deadlines while contributing to the overall success of the team. Strong organizational skills and attention to detail are imperative to navigate the complexities of the position effectively.
With a strong focus on strategic vision, leadership, and influence, this role demands the ability to inspire and guide teams toward achieving long-term objectives while fostering collaboration and innovation. Candidates must demonstrate a proven track record in driving organizational growth, navigating complex challenges, and aligning stakeholders around shared goals. Proficiency in decision-making, change management, and stakeholder engagement is essential, as is the capacity to articulate a clear and compelling vision that motivates action. Experience in cross-functional leadership and the ability to influence at all levels of the organization are critical to success in this position.
Leverage Mercy Corps’ influence and thought leadership regarding the integration of innovative digital technologies and data solutions to bolster sector performance and impact, both externally and internally.
Drive the strategic development and communication of AI-driven solutions to strengthen Mercy Corps’ initiatives and advance the broader sector, collaborating extensively with program teams, IT, MEL, and other key stakeholders.
To formulate annual or multi-year strategies that facilitate the adoption and expansion of innovative program technologies across the organization, this role may involve designing enterprise-level digital transformation initiatives tailored to program requirements. These initiatives could encompass adoption frameworks, governance structures, scaling pathways, and complementary change management processes.
Revise and enhance T4D’s strategic framework and operational methodologies on an ongoing basis.
Collaborate extensively across departments to establish strategic alignment in Mercy Corps’ data management, digital technology utilization, and AI adoption, ensuring enhanced efficiency and measurable impact.
We seek a skilled professional to drive strategic growth through the cultivation of high-impact partnerships and the development of compelling proposals. The ideal candidate will possess a proven track record in negotiating and finalizing agreements while fostering long-term collaborations with key stakeholders. Responsibilities include identifying potential partners, conducting thorough market research, and crafting persuasive proposals tailored to organizational objectives. Additionally, this role requires strong analytical abilities to assess partnership viability, financial implications, and alignment with business goals. Collaboration with cross-functional teams will be essential to ensure seamless integration of partnership initiatives. A minimum of five years in proposal development or partnership management is required, along with exceptional communication and negotiation skills to secure mutually beneficial agreements.
Develop and implement a cohesive strategy for leveraging technology to enhance impact and efficiency while unlocking new opportunities across all aspects of our operations.
Integrate communication, knowledge management, and learning regarding program-facing technology within Mercy Corps into our program models and the organization-wide Evidence and Learning Agendas.
Develop strategic external relationships, with a primary focus on private sector technology partners and others, to drive advancements in Mercy Corps’ technological capabilities and enhance program effectiveness.
Steward external partnerships to achieve mutual goals, foster shared value, and secure critical resources—including funding, services, expertise, and products.
Drive impactful, locally driven digital transformation by spearheading or collaborating on initiatives that bolster local technology ecosystems, empower local innovators, and guarantee that technology solutions are contextually relevant, accessible, and sustainable.
To gain a comprehensive grasp of Mercy Corps’ program approaches, strategies, and overarching goals, and proactively cultivate technology partnerships that enhance or expedite these objectives.
Prepare and review proposals aimed at securing necessary resources, either independently or through collaborative efforts, to advance organizational objectives.
For projects involving substantial new technological advancements, take the lead in either supervising or personally crafting program components that are seamlessly integrated, feasible, and pioneering.
Provide assistance in executing and launching product and program initiatives with precision and efficiency.
Oversee all T4D-related support inquiries submitted by program and global/regional program support teams, delivering prompt and client-focused assistance to ensure high service standards.
Oversee the product ownership of technology applications designed for program-facing operations, in alignment with the program or program support business owner teams. This responsibility may encompass technologies tailored to specific programs or portfolios, as well as enterprise-wide solutions mandated by global program support teams.
Oversee and guarantee the successful execution of activities associated with awards under the purview of the T4D team.
Deliver or coordinate the delivery of assistance to facilitate the adoption of cutting-edge digital technology solutions within program initiatives or their supporting teams.
Mercy Corps must uphold a principled stance to safeguard all program participants by making ethical technology and data use decisions, incorporating the principles of Do No Digital Harm. This includes ensuring responsible AI deployment, promoting algorithmic fairness, and adhering to rigorous data ethics standards, particularly in low-resource and high-risk environments.
Collaborate effectively with the Monitoring, Evaluation, and Learning (MEL) and Evidence Use Teams to innovate and implement solutions that enhance the quality and utilization of program data and evidence products.
Collaborate effectively with Information Technology to guarantee that technology solutions and partnership development align with the organization’s enterprise technology architecture vision, plans, support capacity, and financial constraints, while also identifying opportunities to integrate program-facing and operational systems where feasible.
Collaborate with cross-functional teams to identify and implement innovative technological solutions that enhance the efficiency, accuracy, and impact of program models and strategies.
Responsibilities include directing the creation and implementation of skills development initiatives aimed at enhancing internal talent and understanding of data and technology usage, including cutting-edge or emerging solutions. Additionally, extend these efforts to external collaborators, prioritizing local partners where feasible.
Responsibilities include facilitating the creation and ongoing management of a robust T4D community of practice.
When necessary, provide direction in creating resources and guidance materials to assist Mercy Corps team members in utilizing digital technology responsibly and effectively.
Drive the responsible integration of AI and emerging technologies within program teams, encompassing thorough evaluation, comprehensive risk assessment, and strategic capacity-building initiatives.
We oversee and guide a cohesive unit of professionals to ensure alignment with organizational goals, fostering collaboration and accountability among team members. This involves setting clear expectations, providing constructive feedback, and addressing performance issues as needed to maintain high productivity and morale. Effective communication and leadership are essential to motivate the team, resolve conflicts, and promote a positive work environment. Additionally, we monitor progress, track key performance indicators, and implement strategies to enhance team efficiency and effectiveness. Resources, support, and professional development opportunities are provided to empower the team to achieve its objectives and grow within the organization.
Oversee the T4D team and allocate financial resources effectively, ensuring workloads align with strategic priorities.
Responsibilities include overseeing the recruitment, selection, and onboarding of new team members, consultants, and interns as needed.
To cultivate a collaborative and integrative environment within T4D, establish and maintain a dynamic matrixed management structure that enables team members to seamlessly coordinate and contribute to targeted initiatives across diverse teams and departments throughout the organization.
Implement cutting-edge Human Resources strategies by adhering to current job descriptions, Individualized Organizational Profiles (IOPS), and comprehensive review procedures conducted at scheduled intervals to ensure ongoing alignment and effectiveness.
To equip team members with the necessary information, tools, and resources, enabling them to enhance their performance and achieve their objectives.
Foster accountability by upholding work plans, advancing portfolio growth, meeting quality objectives, and adhering to organizational policies.
Safeguarding duties require vigilant oversight to ensure the protection and well-being of individuals under care. This includes implementing policies and procedures to prevent harm, abuse, or neglect while promoting a secure environment. Staff must remain alert to potential risks, report concerns promptly, and collaborate with relevant authorities to address any incidents effectively. Regular training and awareness initiatives are essential to uphold these standards and maintain compliance with legal and organizational requirements.
Actively acquire knowledge about safeguarding principles and apply them to T4D’s initiatives, with a focus on identifying and addressing safeguarding risks and mitigation strategies relevant to their specific scope of work.
Uphold the core values of Mercy Corps by demonstrating unwavering respect for the dignity and well-being of all participants and colleagues alike.
Foster an environment of transparency and open dialogue among team members, empowering them to share any concerns through established reporting channels, such as the Integrity Hotline and alternative reporting options.
Demonstrates strong leadership capabilities, fostering a collaborative and motivating team environment while guiding individuals toward achieving collective objectives. Exhibits integrity, accountability, and the ability to inspire others through clear communication and decisive action. Encourages innovation and professional growth among team members, ensuring alignment with organizational goals and values. Builds trust and resilience within the team, adapting strategies to meet evolving challenges and opportunities.
Consistently uphold high leadership standards by fulfilling expectations with unwavering professionalism, regardless of circumstances, while maintaining a steady and composed demeanor under pressure.
Effectively adopt a growth-oriented mindset, proactively seek out varied viewpoints, and enthusiastically incorporate constructive feedback to foster ongoing advancement.
Uphold the utmost ethical standards by consistently demonstrating respect and dignity toward every individual.
Exemplify professionalism consistently in both personal and professional contexts, ensuring that your behavior upholds Mercy Corps’ values and advances its mission without undermining its work.
You will be responsible for evaluating and enhancing the performance and functionality of the Success Factors platform to align with business objectives. Key duties include analyzing system configurations, identifying opportunities for improvement, and implementing best practices to optimize user experience and operational efficiency. Additionally, you will collaborate with stakeholders to gather requirements, provide guidance on system capabilities, and ensure compliance with organizational policies and industry standards. Proficiency in Success Factors modules, strong problem-solving skills, and the ability to translate business needs into technical solutions are essential for this role.
The Senior Director of T4D is responsible for developing and executing a forward-thinking strategic vision, effectively translating it into actionable plans, and driving the necessary organizational changes to foster energy and momentum. This role requires evaluating the application of current and emerging technology models and solutions, while identifying and capitalizing on key trends. The ideal candidate will possess a proven history of spearheading technological and organizational innovation. They must be a proactive leader capable of guiding collaborative initiatives and aligning them with Mercy Corps’ overarching strategic goals. Additionally, they will demonstrate exceptional proficiency in engaging with senior leadership, peer organizations, and high-level representatives from both private and public sectors. The position demands extensive experience in managing and empowering team members and nurturing talent. The candidate should also exhibit strong adaptability to diverse cultural and political contexts, the ability to travel and operate effectively in challenging environments, and resilience under pressure.
Candidates should possess relevant expertise and practical experience in their field. Proficiency in industry-specific tools, methodologies, and best practices is required. A minimum of [X] years of hands-on experience in a comparable role is necessary to perform the job effectively. Familiarity with [specific software, regulations, or processes] is also essential. Prior experience in [related industry or function] is preferred but not mandatory. Strong analytical, problem-solving, and communication skills are necessary to succeed in this position.
A Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related discipline is strongly preferred.
A proven track record in senior technology leadership within a multinational organization is preferred, particularly in roles involving the oversight of diverse technology teams structured around global delivery models and staffed by geographically dispersed employees.
Seeking a seasoned professional with at least 12 years of hands-on experience in technology and its business applications, demonstrating a progressive career trajectory marked by escalating responsibilities.
Exhibits a proven history of cultivating influential external alliances and driving successful fundraising or sales initiatives.
Seasoned professional with a proven track record of successfully overseeing high-value, performance-driven contracts valued in the multi-million-dollar range.
Proficiency and ease in undertaking extensive international travel are essential.
Preferred candidates will have prior experience with international non-governmental organizations or non-profits, though this is not mandatory.
Seasoned professional with a proven track record in spearheading organizational change initiatives, with a particular focus on digital technology and data systems transformations, as well as the deployment of enterprise-wide solutions.
Possesses a strong background in developing and overseeing service, capital, and operational budgets, ensuring financial alignment and accountability.
Proficiency in English is essential; working knowledge of French, Spanish, or Arabic is highly desirable.
Proven expertise in engaging with or operating within low- and middle-income country environments is required.
Proficiency in the funding priorities and strategies of prominent institutional donors, such as FCDO, USAID, BMZ, and the Gates Foundation, is essential.
Proficiency in deploying AI or GenAI applications, particularly within low-resource or humanitarian settings, is highly desirable.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
12 years
