Oversee and execute key operational tasks to ensure seamless business operations, including managing daily workflows, coordinating team activities, and maintaining efficient processes. Develop and implement strategies to enhance productivity, streamline workflows, and drive continuous improvement across departments. Collaborate with cross-functional teams to align objectives, resolve challenges, and foster a culture of accountability and excellence. Monitor performance metrics, analyze data to identify trends, and propose actionable solutions to optimize outcomes. Support decision-making by providing accurate reports, insights, and recommendations to senior leadership. Ensure compliance with company policies, industry regulations, and best practices to uphold organizational integrity. Cultivate strong relationships with stakeholders, clients, and vendors to strengthen partnerships and enhance service delivery. Lead initiatives aimed at talent development, employee engagement, and retention to build a high-performing workforce.
Monitor transactions, merchant activity, and ATM operations to detect suspicious or irregular behavior, thoroughly investigate flagged transactions, and promptly address any identified fraud risks or scams.
Merchant & Third-Party Oversight: This role involves monitoring the activities of merchants and third-party agents by evaluating transactions, operational workflows, digital platforms, products, and services to confirm adherence to both scheme-specific guidelines and applicable legal standards.
Compliance & Risk Mitigation: Oversee merchant screening and payment intelligence alerts, assist with fraud investigations, document suspicious activities, and deliver strategic recommendations to minimize fraud, chargebacks, and operational risks while upholding regulatory adherence.
Ensure the precision and integrity of data collected within acquisition systems by upholding meticulous records and reports of suspicious activities and investigation results.
Collaborate with internal stakeholders and external industry organizations to gather essential data, deliver guidance on fraud and chargeback protocols, and assist in meeting reporting requirements for regulatory and industry compliance.
Seeking a candidate with a minimum of three years of experience in a related field, along with a proven track record of leadership and project management. The ideal applicant must hold a Bachelor’s degree in a relevant discipline, such as Business Administration, Computer Science, or Engineering. Exceptional communication skills, both written and verbal, are essential for effectively collaborating with cross-functional teams and stakeholders. Familiarity with industry-standard tools and software, as well as the ability to analyze complex data, is required. Additionally, the role demands strong problem-solving abilities and a commitment to continuous professional development.
Seeking candidates with a Bachelor’s degree in a relevant field and a minimum of three years of professional experience in a related industry. Proficiency in industry-standard software and tools is required, along with excellent communication and problem-solving skills. The ideal candidate will demonstrate a strong understanding of project management principles and the ability to work both independently and collaboratively. Prior experience in a leadership role is preferred but not mandatory.
A bachelor’s degree in Finance, Criminology, Business Administration, or a closely related discipline is required.
Seeking candidates with at least two to three years of hands-on experience in fraud monitoring, risk management, or banking operations.
Proficient understanding of regulatory frameworks governing payment systems and compliance with anti-money laundering (AML) standards is essential.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
