Executes a comprehensive range of duties encompassing strategic planning, operational oversight, and team leadership to drive organizational success. Develops and implements policies, procedures, and performance metrics to optimize workflow efficiency and ensure adherence to industry regulations. Collaborates with cross-functional teams to align goals, foster innovation, and resolve complex challenges. Oversees budgetary management, resource allocation, and fiscal accountability to sustain financial health and growth objectives. Conducts performance evaluations, mentors staff, and cultivates a high-performance culture through continuous professional development. Serves as a primary liaison with stakeholders, including executives, clients, and regulatory bodies, to maintain transparency, trust, and compliance. Analyzes market trends, competitive landscapes, and organizational data to inform data-driven decision-making and strategic initiatives.
Fraud Detection & Transaction Monitoring: Analyze transactions, merchant behavior, and ATM operations to detect suspicious or irregular activities, thoroughly investigate flagged transactions, and promptly address any identified fraud risks or scams.
Merchant & Third-Party Oversight: Conduct thorough reviews of merchant and third-party agent activities, meticulously examining transactions, operational workflows, digital platforms, products, and service offerings to verify adherence to scheme guidelines and applicable legal standards.
The role involves overseeing merchant screening and payment intelligence alerts to identify potential risks, assisting with fraud investigations, documenting and escalating suspicious activities, and advising on strategies to minimize fraud, chargebacks, and operational exposures while maintaining adherence to regulatory standards.
Ensure the integrity and precision of data within acquisition systems, meticulously maintaining records and generating reports on suspicious activities and investigative outcomes.
Engage proactively with internal stakeholders and external industry organizations to gather essential data, deliver expert advice on fraud prevention and dispute resolution, and ensure compliance with all regulatory and industry reporting mandates.
Requirements
Seeking a professional with a proven track record in [specific field or industry], possessing [X years] of relevant experience and a strong educational background in [specific degree or certification]. Must demonstrate expertise in [key skills or competencies], with a minimum of [X years] in a similar role. Proficiency in [specific tools, software, or methodologies] is essential, along with exceptional analytical, problem-solving, and communication abilities. Candidates should exhibit a commitment to continuous learning and adaptability in a dynamic work environment.
A bachelor’s degree in Finance, Criminology, Business Administration, or a closely related discipline is required.
Minimum 2 to 3 years of experience in fraud monitoring, risk management, or banking operations is required.
Proficient in payment system regulations and anti-money laundering (AML) compliance standards.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
