We are seeking a highly motivated individual to join our team as a [Job Title]. The successful candidate will be responsible for [specific responsibility 1], ensuring [specific outcome or goal], and collaborating closely with [team/department] to achieve [specific objective]. A minimum of [X] years of experience in [relevant field or role] is required, along with proficiency in [specific skill or tool]. The ideal candidate will possess strong [soft skill, e.g., communication, problem-solving] and the ability to [key responsibility or task]. This position offers an opportunity to [brief benefit or growth potential] within a [positive work environment or company culture].
The Customer Value Management team drives growth through data-centric strategies, employing sophisticated analytics, machine learning, and lifecycle management to gain deeper insights into customer behavior. This enables the development of precise, timely interventions aimed at enhancing retention, engagement, and long-term customer value.
What we’re looking for
To align with our evolving business requirements, we are seeking a candidate who fulfills the specified criteria.
Reporting to the Lead Customer Value Management – Fixed, this position is tasked with developing and executing the CVM Base management strategy and implementation for Home Fixed, aiming to secure industry leadership in ARPU, churn reduction, and the prepaid value market. The incumbent will take the initiative in designing below-the-line consumer campaigns and oversee their execution, with the goal of fostering customer spend loyalty, minimizing churn, extending customer lifetime value, and extracting additional value to enhance profitability and market share. Furthermore, the role is accountable for meeting the revenue, profitability, and value share key performance indicators and targets within the prepaid segment.
Oversee key operational duties to ensure seamless workflow and adherence to established protocols. Develop and implement strategic initiatives aimed at enhancing productivity and efficiency across various departments. Monitor performance metrics meticulously and provide actionable feedback to drive continuous improvement and meet organizational objectives. Collaborate closely with cross-functional teams to align efforts with broader company goals and foster a culture of accountability and excellence.
Develops and implements the foundational management strategy, encompassing retention policies, while ensuring alignment across all relevant functions.
Drives the commercial value of customer retention, loyalty enhancement, cross-selling, up-selling, and migration management of the customer base.
Oversees the strategic scheduling of contacts, encompassing both outbound and inbound interactions, across various offers, channels, and stages of the customer lifecycle.
Oversees the deployment of an innovative real-time campaign management system and establishes and preserves the underlying decisioning logic.
Designs foundational offers and contributes to the formulation of new propositions.
Develops actionable customer insights through rigorous data analysis and uncovers untapped revenue opportunities to drive strategic decision-making.
Oversees reporting and analytics initiatives to facilitate informed decision-making through the consistent production of analytical assessments.
Collaborates with diverse cross-functional teams, external vendors, and the Build team to assess and implement new tools or enhancements to existing systems, ensuring alignment with evolving requirements.
Leads the development of innovative initiatives within the Analytics domain, encompassing areas such as Big Data, Social Network Analysis, Touch Point optimization, and Customer segmentation strategies.
Ensures uniformity in customer experience across all products, services, channels, and touchpoints.
The position is responsible for evaluating and forecasting the impact of product and service quality on company-wide initiatives, ensuring adherence to established quality of service and end-user experience standards.
Responsibilities include overseeing the management of the customer base, fostering communication and engagement, and driving commercial KPIs within the prepaid segments. Additionally, the role involves developing targeted marketing programs and tailored propositions to enhance customer satisfaction and business performance.
Enhance customer value by optimizing both the efficiency and effectiveness of marketing operations throughout the organization.
Key findings, including activity analysis, cluster detection, uptake and usage predictions, and campaign effectiveness, must be communicated consistently to stakeholders.
Monitor market developments closely and systematically, extracting valuable insights into customer behaviors and competitor strategies through comprehensive market research and advanced analytics.
Key metrics to assess performance include quantifiable targets such as productivity rates, quality benchmarks, efficiency measurements, and adherence to deadlines. These indicators will be utilized to evaluate individual and team contributions, ensuring alignment with organizational objectives and continuous improvement in operational outcomes.
We’re seeking a dynamic professional to oversee the management of our key base metrics and KPIs, ensuring optimal performance and sustained growth. The ideal candidate will play a critical role in tracking, analyzing, and optimizing key performance indicators to drive strategic decision-making. Responsibilities include monitoring active and charged metrics, identifying trends, and implementing actionable improvements to enhance overall efficiency and effectiveness.
We are seeking a skilled professional to oversee revenue generation and drive Average Revenue Per User (APR) growth. The ideal candidate will have a proven track record in financial analysis, strategic planning, and revenue optimization. Responsibilities include analyzing revenue streams, identifying opportunities for increased profitability, and implementing data-driven strategies to enhance APR. Additionally, the role requires collaboration with cross-functional teams to align pricing, promotions, and product offerings with revenue objectives. Strong quantitative skills, proficiency in financial modeling, and experience in market trend analysis are essential for success in this position.
Active days, DOUs
The position requires a deep understanding of dormancy levels and churn metrics to effectively analyze and optimize customer engagement strategies. Proficiency in identifying patterns and trends in dormant user behavior is essential, as is the ability to assess churn risk and develop retention initiatives. Strong analytical skills and experience with data-driven decision-making are critical to improving overall customer lifecycle management and reducing turnover rates.
Delivers integrated revenue calculations, including Rev PAR, ADR, and Occupancy metrics, alongside comprehensive financial reporting and analysis.
Seeking a highly motivated individual with a strong background in project management and a proven ability to lead cross-functional teams. The ideal candidate will possess a bachelor’s degree in a related field, along with at least five years of experience in a comparable role. Proficiency in industry-standard software tools, exceptional communication skills, and a track record of delivering projects on time and within budget are essential. Responsibilities include overseeing project timelines, managing stakeholder relationships, identifying risks, and implementing mitigation strategies to ensure successful project outcomes.
Technical or professional qualifications are essential requirements for this position.
A bachelor’s degree in Business Administration, Data Sciences, or Analytics and Business Intelligence is required.
Preferred certifications or equivalent qualifications in marketing or related fields are highly desirable. Additional credentials that demonstrate expertise in relevant areas will be considered advantageous.
With a minimum of five years of relevant experience within Marketing, Product Management, Customer Value Management, and Retention—ideally gained in a top-tier global operator environment—you possess a strong background in these key areas.
Proficient in leveraging analytical techniques to convert customer data into meaningful insights that drive measurable business value.
Professionals with substantial experience in the telecommunications sector and related services are sought. Candidates should possess a proven track record in managing product lifecycle processes, demonstrating both strategic insight and hands-on execution in this domain.
Individuals should possess a solid understanding of various platforms, billing systems, and CVM (Cloud Virtual Machine) engines.
Qualifications
BA/BSc/HND , Professional Certificate
