Job Summary
Operational support will be provided for underwriting processes, serving as the primary liaison between the underwriting team and customers to ensure seamless end-to-end service delivery. Maintaining strong proficiency with key stakeholders is essential to meet work deliverables while adhering to all established governance and control requirements throughout the process.
Job Description
Renewal notices, containing the correct terms, must be dispatched 60 days prior to the renewal date to ensure timely communication with stakeholders.
Policy documents must be issued within the specified turnaround time, ensuring adherence to established timelines and regulatory requirements.
The Claims Department will receive prompt assistance through the timely provision of all necessary documentation and detailed information.
Review and oversee significant pricing proposals to ensure accuracy, compliance with policies, and alignment with organizational objectives. Maintain accountability for the approval and ongoing management of high-value quotes, verifying that all terms, conditions, and financial details meet required standards before finalization.
Maintain strong relationships with current clients to foster long-term account stability.
Provide support to the credit control function by monitoring customer accounts, ensuring timely payments, and resolving any discrepancies that may arise. This role involves maintaining accurate financial records, communicating with clients regarding outstanding balances, and collaborating with internal departments to mitigate potential risks. A strong attention to detail, proficiency in financial software, and effective communication skills are essential for success in this position.
Responsible for managing the retention portfolio in alignment with organizational strategy.
Evaluating risks and analyzing potential threats are essential to minimizing losses, and this role involves developing strategic policy recommendations to effectively address these challenges.
Analyzing risks within portfolios stemming from clients’ operational practices, underwriting assessments, or potential fraud exposure is essential.
Collaborating with internal stakeholders to develop and execute marketing strategies, ensuring alignment with market penetration and business growth goals.
Evaluates new or renewal business submissions to determine acceptance or denial, meticulously examining all relevant information in the process.
Address customer issues that have been escalated proactively.
Through strategic partnerships with diverse distribution channels, insurance brokers, agents, and bancassurance, this role focuses on expanding market presence and optimizing client accessibility and reach to drive sustainable growth.
Engaging with clients, agents, and brokers to finalize terms of coverage, pricing agreements, and service provisions.
Analyzing both group and individual renewal rates by leveraging customers’ background, industry-specific details, and demographic data.
Offering expert support to facilitate the thorough review, systematic classification, and accurate rating of applications.
Providing courteous and efficient assistance to customers, resolving complex issues with professionalism and confidence.
Required Education and Experience:
Candidates must fulfill specific educational qualifications and professional experience criteria. A bachelor’s degree in a relevant field is mandatory, complemented by a minimum of three years of hands-on experience in a comparable role. Prior experience within the industry is highly advantageous, and familiarity with pertinent software or tools is essential. Additionally, possession of any relevant certifications will be considered an asset.
A bachelor’s degree in a field such as insurance, business administration, finance, or a closely related discipline is required.
Experienced professionals seeking advancement in the insurance industry should consider pursuing the Progress in Insurance Professional Qualification, designed to enhance expertise and career prospects. This certification equips individuals with advanced knowledge of insurance principles, regulatory frameworks, and operational strategies essential for navigating complex industry challenges. Candidates must meet eligibility criteria, including relevant work experience and completion of prerequisite courses, to enroll. The program demands a commitment to rigorous study and assessment, ensuring participants develop specialized skills in risk management, underwriting, claims processing, and compliance. Upon successful completion, graduates gain a competitive edge, demonstrating proficiency and dedication to professional growth in the insurance sector.
A minimum of three years of hands-on experience in underwriting is required.
Qualifications
BA/BSc/HND
Experience Required
3 years
