Our client, a prominent telecommunications company, is seeking a proficient Field Operations Engineer specializing in Fiber.
Job summary/ Job purpose/ Role Intent:
Perform all aspects of routine maintenance, corrective maintenance, root cause analysis, and network quality initiatives for the fiber optic network with a high degree of accuracy and efficiency.
Responsibilities include overseeing project execution to ensure timely completion, maintaining strict adherence to quality standards, and coordinating with cross-functional teams to align on objectives and resolve any obstacles. You will be tasked with analyzing performance metrics to identify areas for improvement and implementing corrective actions as needed. Additionally, you will manage stakeholder communications, providing regular updates on progress and addressing any concerns or inquiries. The role requires meticulous attention to detail, strong problem-solving abilities, and the capacity to work collaboratively in a fast-paced environment.
Evaluates, tests, and repairs aged or defective fiber network infrastructure while conducting scheduled preventive maintenance tasks, including inspections and servicing of optical cables, closure kits, ducts, and manholes.
Create sensor indicators and conduct thorough inspections to verify that fiber optic systems are free from faults that could compromise their operational stability.
Performs routine assessments of the designated system and rectifies any identified deficiencies.
Develop and update comprehensive system records and detailed system diagrams to ensure accurate documentation.
Conduct fiber optic maintenance activities, which encompass identifying points of breakage or link issues, performing splicing operations, aligning cores, and validating splice quality through the application of appropriate tools and techniques.
Principal Outputs
We aim to meet and exceed established performance key performance indicators (KPIs) through consistent execution of targeted objectives and measurable outcomes. This involves rigorous monitoring of progress, data-driven evaluations, and proactive adjustments to ensure alignment with organizational goals. Accountability for results, transparency in reporting, and a commitment to continuous improvement are essential to sustaining high performance standards.
Guarantee a fiber segment availability rate of 98% or higher.
To ensure that 80% of transactional tasks (TTs) are completed within the agreed service level agreement (SLA), performance targets must be consistently met. This requires diligent monitoring of task completion rates, timely identification of any deviations, and proactive measures to address inefficiencies. Employees are expected to maintain high productivity levels while adhering to established deadlines and quality standards.
Ensure high-quality fiber splices maintain a slope of less than 0.25dB/km within each segment.
• Academic credentials should include a bachelor’s degree or higher in a relevant field, coupled with demonstrated professional experience in a comparable role.
• Essential skills encompass analytical thinking, project management, and the capacity to communicate complex findings clearly to diverse stakeholders.
• Candidates must exhibit proficiency with industry-standard software, tools, or methodologies pertinent to the position.
• Prior experience in a leadership or supervisory capacity, along with a track record of delivering measurable outcomes, is strongly preferred.
A Bachelor of Science degree in Electronic, Electrical, or Telecommunication Engineering, or a closely related discipline, is required.
Proficient in optical fiber technology, with specialized training and expertise in its applications and principles.
A Higher Diploma in Electrical and Electronics Engineering is a technical qualification designed to provide advanced knowledge and practical skills in the field of electrical and electronics engineering. This program typically includes in-depth study of power systems, circuit design, control systems, telecommunications, and embedded systems, along with hands-on training in labs and real-world applications. Graduates are equipped to analyze, design, and troubleshoot complex electrical and electronic systems, making them well-prepared for roles in industries such as energy, automation, telecommunications, and manufacturing. The curriculum often emphasizes problem-solving, innovation, and the application of engineering principles to real-world challenges.
Earned a certification in fiber technology to validate expertise in the field, ensuring proficiency in fiber-optic systems, installation, and maintenance.
With a proven track record in the field, candidates should possess hands-on experience relevant to the position. Familiarity with industry-specific tools, methodologies, or systems is essential, depending on the role’s demands. Additionally, previous involvement in similar projects or environments demonstrates adaptability and competence. Strong analytical and problem-solving skills honed through practical engagement are highly valued, as is the ability to apply theoretical knowledge effectively in real-world scenarios.
With a minimum of two years of practical experience in fiber maintenance, candidates should possess a solid understanding of fiber optic systems and their upkeep.
Accomplished in evaluating market trends, conducting thorough root cause analysis, and pinpointing critical challenges to implement targeted solutions that enhance network and service reliability and performance.
We seek a candidate with a strong foundation in [specific competencies, e.g., project management, data analysis, team leadership]. The ideal applicant must demonstrate proficiency in [specific skills, e.g., budget oversight, strategic planning, cross-functional collaboration]. Additionally, they should possess excellent communication skills to convey ideas clearly and influence stakeholders effectively. The role requires the ability to analyze complex information, identify trends, and implement solutions that drive operational efficiency. Compliance with industry regulations and adherence to best practices are essential to ensure sustainable performance. Prior experience in [relevant industry or field] is preferred, along with a track record of delivering measurable results.
Our technical competencies encompass a broad spectrum of specialized skills and knowledge essential for effective job performance. These competencies may include expertise in specific programming languages, proficiency in utilizing various software tools, a deep understanding of systems architecture, and the ability to troubleshoot complex technical issues. Additionally, familiarity with industry standards, regulatory requirements, and best practices in technology management is crucial. Strong analytical abilities, problem-solving skills, and meticulous attention to detail are equally important to ensure high-quality technical solutions and seamless operational execution.
Perform maintenance on fiber optic systems using specialized tools and established techniques.
Microsoft Office proficiency is a fundamental requirement for this role, encompassing expertise in Word, Excel, PowerPoint, and Outlook. Candidates must demonstrate the ability to create, edit, and format professional documents, spreadsheets, and presentations with precision and efficiency. Strong analytical skills are essential for leveraging Excel’s advanced functions, including pivot tables, LOOKUP, and data visualization tools, to interpret complex datasets. Additionally, the role demands familiarity with Outlook for managing communications, scheduling, and collaborative workflows. Prior experience with Office 365 and cloud-based collaboration tools will be advantageous.
Demonstrating an unwavering commitment to customer satisfaction, this role prioritizes understanding and addressing client needs with precision and empathy. By actively listening and engaging with customers, we ensure their concerns are resolved promptly while fostering long-term relationships built on trust and reliability. Strong interpersonal skills and a proactive approach are essential to anticipate challenges and deliver tailored solutions that exceed expectations. Experience in customer service or a related field is required, along with the ability to maintain composure under pressure and adapt to evolving client demands.
Demonstrates strong proficiency in planning and organizing tasks, ensuring efficient allocation of resources and timely project completion.
Proficiently diagnosing and resolving technical issues to restore optimal system functionality and minimize downtime. Identifying root causes through systematic analysis of hardware, software, and network components. Implementing corrective measures and preventive solutions to enhance system reliability and performance. Collaborating with cross-functional teams to ensure seamless integration of troubleshooting efforts with broader operational goals. Maintaining detailed documentation of incidents, resolutions, and recommendations for continuous improvement and knowledge sharing.
Able to perform duties at elevated heights, within confined spaces, and under varied weather conditions, provided proper certification is held.
Demonstrated proficiency in functional competencies, including the ability to analyze complex business processes, optimize workflows, and implement operational improvements. Strong problem-solving skills are essential, along with the capacity to evaluate performance metrics and generate actionable insights. Excellent organizational abilities are required to manage multiple priorities, meet deadlines, and maintain attention to detail. Effective communication and collaboration skills are necessary to engage stakeholders, facilitate cross-functional alignment, and drive consensus on key initiatives. Familiarity with industry best practices and technological tools is expected to support continuous improvement and innovation within the role.
Collaborate effectively with colleagues across various departments to achieve shared objectives and foster a cohesive work environment. Engage in open communication, actively participate in team meetings, and contribute constructively to group discussions to enhance productivity and innovation. Support peers through shared workloads, offer assistance when needed, and promote a culture of mutual respect and accountability. Demonstrate flexibility in adapting to changing priorities and team dynamics while maintaining a positive and professional attitude.
Actively fosters a collaborative workplace where colleagues unite to share responsibility and achieve collective goals. By regularly reassessing objectives and priorities, teams consistently deliver high performance standards.
We are seeking a visionary professional to drive forward-thinking solutions and foster a culture of creativity within our organization. This role demands a proactive approach to identifying emerging trends, developing novel strategies, and implementing groundbreaking initiatives that enhance our competitive edge. The ideal candidate will possess a proven track record of transforming ideas into tangible outcomes, alongside exceptional problem-solving skills and the ability to inspire cross-functional teams. Responsibilities include leading innovation workshops, collaborating with stakeholders to refine concepts, and measuring the impact of implemented innovations to ensure sustainable growth. A strong foundation in industry best practices, coupled with a passion for continuous improvement, is essential for success in this dynamic position.
Passionate about pioneering innovative solutions to address both existing and emerging challenges, this individual fosters an environment where fresh approaches are not only embraced but actively encouraged across the organization. By doing so, they drive continuous performance improvement and inspire the generation of novel business concepts.
Managing Risks involves identifying, assessing, and mitigating potential threats to ensure organizational stability and compliance. The role requires evaluating various risk factors, including operational, financial, and strategic uncertainties, while developing and implementing robust mitigation strategies. Key responsibilities include conducting risk assessments, monitoring risk exposure, and ensuring adherence to regulatory guidelines. Additionally, the position involves fostering a risk-aware culture within the organization and reporting on risk management performance to senior leadership. Strong analytical skills, attention to detail, and proficiency in risk assessment tools are essential for success in this role.
Assess potential risks by evaluating their impact on the organization and stakeholders, then develop proactive mitigation strategies and contingency plans. Identify emerging risk factors and formulate alternative approaches to safeguard operations against unforeseen challenges. Foster a culture of innovation by motivating team members to pursue strategic business opportunities and explore new avenues for growth.
Analytical thinking involves evaluating information systematically to derive logical conclusions and solve complex problems efficiently. This skill requires the ability to dissect intricate data, identify patterns, and assess multiple perspectives before forming well-reasoned decisions. Professionals with strong analytical thinking capabilities often excel in roles that demand precision, critical evaluation, and evidence-based reasoning to address challenges and drive strategic outcomes.
Demonstrate the ability to discern patterns or relationships among disparate situations and extract core or fundamental challenges from multifaceted scenarios, employing creative, conceptual, or inductive reasoning methodologies.
Qualified candidates who fulfill the specified criteria are invited to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV, along with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The email subject line should clearly state “Field Operations Engineer – Fiber -Nairobi,” and candidates must specify their preferred location in the application.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
