Title and Summary
Cardholder Services, a pivotal component of the Consumer Products & Processing division, is committed to providing industry-leading benefits. Operating under a dual focus—to elevate the Core value proposition and boost services revenue—this initiative represents a high-impact, dynamic program. Leveraging specialized product knowledge and superior partner management capabilities, the team ensures exceptional customer experiences at every touchpoint.
In this position, you will spearhead the design, enhancement, and implementation of Airport benefits, encompassing the new Mastercard Collection fast-track lanes and Taste of Priceless venues. Your responsibilities will include cultivating strategic partner relationships, securing innovative collaborations, and guaranteeing flawless execution across product, service, and operational teams. Additionally, you will be instrumental in maintaining market competitiveness, ensuring pricing alignment, and reinforcing Mastercard’s differentiation within the Travel sector.
Oversee a range of critical operational duties, including the management of project timelines, coordination with cross-functional teams, and ensuring compliance with established policies and procedures. Analyze data to identify trends, evaluate performance metrics, and provide actionable insights to leadership to support informed decision-making. Develop and implement strategic initiatives aimed at enhancing efficiency, reducing operational costs, and improving overall productivity. Foster collaborative relationships with stakeholders to align objectives, resolve conflicts, and drive project success. Maintain accurate records, prepare detailed reports, and communicate progress to relevant parties in a clear and concise manner.
Card Benefits Strategy & Development: Collaborate with key product teams to design and implement benefits that elevate customer value while ensuring alignment with the global Airport strategy.
Revenue Growth: Evaluate and capitalize on strategic avenues to enhance the monetization of Airport benefits, ensuring sustained financial expansion and value optimization.
As the key liaison for strategic partners, you will oversee the negotiation of agreements, conduct quarterly business reviews, and track performance against SLAs to ensure alignment and accountability.
Alignment involves coordinating benefit initiatives seamlessly across card product teams, integrating them into platform roadmaps, and ensuring proper implementation through operational enablers.
Ensure Commercialization teams, B2B Marketing, and other pertinent departments receive the necessary tools, training, and insights to optimize sales performance and enhance brand visibility.
Performance and Reporting: monitor critical product key performance indicators, evaluate partner performance and return on investment, and utilize findings to drive strategic decisions and facilitate ongoing enhancements.
Leadership entails directing a high-performing team, providing timely feedback, and fostering both professional growth and career advancement for all team members.
With a proven track record in the field, candidates should possess hands-on experience in relevant areas. Prior involvement in similar projects or roles is essential, demonstrating an ability to apply knowledge effectively. Proficiency in specific tools, methodologies, or industry standards is required to meet the demands of the position. Additionally, experience collaborating with cross-functional teams or stakeholders is highly valued, as it ensures seamless project execution. A minimum of [X] years in a related capacity is typically expected to ensure the necessary depth of expertise.
With at least eight years of hands-on experience in product management, strategic partnerships, or comparable positions within the payments sector, financial services industry, or travel loyalty program domain, you possess a strong foundation in these fields.
A strong background in cultivating and overseeing key partner relationships, consistently achieving quantifiable business outcomes.
Accomplished professionals should demonstrate a robust understanding of commercial principles, coupled with a proven track record in revenue growth strategies, data analysis, and leveraging insights to inform timely, strategic decisions.
Strong proficiency in both verbal communication and presentation delivery is required, along with the ability to effectively manage stakeholders across diverse, internationally distributed, and matrix-structured organizations.
Effectively navigate strategic priorities while overseeing a portfolio of intricate projects within dynamic, high-pressure settings.
Corporate security plays a pivotal role in safeguarding an organization’s assets, personnel, and confidential information through the implementation of comprehensive risk management strategies. This position demands expertise in identifying vulnerabilities, developing robust security protocols, and ensuring compliance with regulatory standards to mitigate potential threats. Key responsibilities include conducting thorough risk assessments, overseeing emergency response plans, and collaborating with cross-functional teams to enhance security measures. Candidates must possess a strong background in security principles, proficiency in relevant technologies, and exceptional analytical skills to address evolving security challenges effectively.
All individuals granted access to Mastercard’s assets, information, and systems must recognize the inherent risks posed to the organization. Consequently, Mastercard holds every employee, contractor, and third-party representative accountable for upholding robust information security practices, with the following obligations:
Adhere to Mastercard’s established security policies and procedures at all times.
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected violations or breaches of information security immediately upon discovery. Ensure such incidents are escalated through the appropriate channels without delay to facilitate swift investigation and resolution.
Ensure completion of all required periodic security trainings in alignment with Mastercard’s established guidelines.
Qualifications
BA/BSc/HND
Experience Required
8 years
